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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•Are Some Customers More Worthy of Loyalty Efforts Than Others?
•Social Media: Linchpin of the Customer Experience
•Just Enough IVR is a Key Strategy to Success
•Tech-Oriented Customer Support Workers May Require a Little Extra Management Attention
•Wheelings and Dealings: Altocloud Snags $2 Million for Predictive Customer Service Platform
•Psychographic Profiling: How to De-Mystify the New Age Customer
•Outsource2india Releases Online Staffing Calculator
•Salesforce: Reinventing Customer Service Software
•inContact Cloud Scores Again with New Client
•CallFinder and Lawson Concepts to Offer Cloud-Based Speech Analytics
•CafeX and Humanify to Develop Omnichannel Customer Experience Solution
Latest Blogs Featured Channels
•Customer Experience
•Contact Center Solutions - Analysis
•Customer Support Software



Featured Free Industry Resources
•Tech Talk & Trends: A Short (5-Point) Glossary for Keeping Up With Customers
•Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor
•Simplify the Software Experience on Any Device with Consumer-Style Apps
•Secure Analytics in the Modern Data Architecture
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