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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•App Development is the New Customer Engagement Front Line
•Ytel Improves Speech Analytics for Contact Center Solution
•5 Steps to Service Simplicity and Transformation
•IBM's Watson Has Potential to be Powerful Tool for Call Centers
•Study Reveals Organizations Not Fully Grasping Customer Service
•Alorica Expands Reach and Offerings with Acquisition of West Corporation's Agent Services Businesses
•Two Men and a Truck Taps Alteva for Call Center System
•CyrusOne Introduces Data Center Management Portal
•Argo Marketing Purchases New Call Center
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•Customer Experience
•Hosted PBX
•Contact Center Analytics - Contact Center Analytics



Featured Free Industry Resources
•Tech Talk & Trends: A Short (5-Point) Glossary for Keeping Up With Customers
•Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor
•Simplify the Software Experience on Any Device with Consumer-Style Apps
•Getting from $20M to $400M: Challenges and Opportunities for Growth
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