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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•With the Acquisition of Echopass, Genesys Positions Itself at the Top of the Cloud Call Center Market
•There's No Customer Engagement without Employee Engagement
•New Belfast Call Center Draws Controversy
•Twelephone Allows Companies to Route Calls from Website Directly to the Contact Center
•Interactive Intelligence Awarded Frost & Sullivan's Cloud-Based Contact Center Solutions Company of the Year, North America
•AvePoint Pipeline Enterprise for Microsoft Dynamics CRM Unveiled
•Crowe Horwath Implements 'CRM for Professionals' Solution from Templeton
•LivePerson and O2 Extend Partnership Agreement
•Marchex's Call DNA and Dynamic Tracking Solutions Deliver Greater Insight into Advertising Performance
Latest Blogs Featured Channels
•Contact Center Outsourcing
•Hosted Call Center
•ACD Software



Featured Free Industry Resources
•Getting Smart on Analytics in the Contact Center: Measurement is the First Step in the Process
•Achieving Excellence in Online Customer Service
•CA Technologies Increases Customer Centricity – A Case Study
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