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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•Enhancing Customer Engagement via Mobile
•Taking Control of the Web and Increasing Satisfied Customers
•Best Buy to Customer Service Agents: 'Stick to the Script or Lose Your Jobs'
•Getting Online Customer Service Right
•Call Center Solutions a Must to Support the Customer Engagement Center
•Customer Relations, Analytics, and Performance Management in the Call Center
•US Call Center Market Booms as Companies Strive to Build Brand Integrity with Customers
•The Power of Customer Interaction Analytics
•Adding Sales to Your Customer Service Culture with BenchmarkPortal
Latest Blogs Featured Channels
•How Nordstrom Has Adopted The Latest Technology
•WebRTC Expo - Day 2 Demos
•Call Center Scheduling
•Call Center Management
•Virtual Predictive Dialer



Featured Free Industry Resources
•Customer Analytics: Converting Data into Insight for Superior Customer Experiences
•M2M for business security : Connect and extend your site and asset security
•2013 Gartner Magic Quadrant for CRM Customer Engagement Centers
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