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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•3-D Printing Needs to Become Cheaper and Simpler for the Consumer and Hobbyist Markets
•NICE Customer Engagement Analytics Platform Provides Insight into the Customer Journey
•The Value of Customer Questionnaires in the Call Center
•Public Sector Takes Cues From the Private Sector
•M2M Gets Seriously Smart
•How Call Centers Can Reduce Mobile Call Spending
•AT&T to Allow Customers to Book In-Store Service Appointments
•Wallaby Financial Releases Data on Consumer Credit Card Ownership
Latest Blogs Featured Channels
•AT&T: From Dumb Pipe to Security and Home Automation
•How a Call Center Translation Service Went Mainstream
•Call Center Scheduling
•Customer Interaction Solutions - Features
•Consumer Robotics



Featured Free Industry Resources
•Catch the Eyeballs in the Internet Community of Most Netizens
•Customer and Private Data Protection Strategies: the Application Security Benchmark
Organizations have leveraged information technology solutions for decades to improve efficiency, better service their customers, and work more closely with partners. The net result is that the core of any company’s technology and business strategy lies in critical business. Few companies don’t yet have CRM systems to track key customer details and ERP and financial systems that hold critical forecasts and financial results. Many companies have literally hundred, if not thousands, of systems supporting their business.
•How to Integrate Video Conferencing into Your Business
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