April 09, 2012
Axia Partners with Customers, the Channel to Lower WAN Service Costs
By Paula Bernier, Executive Editor, TMC
Businesses that want to save money and outsource as much of their communications as possible may find what they’re looking for in Axia Technology Partners. So says Josh Ross, a managing partner with the company, who adds that Axia can provide WAN solutions that can save companies 40 percent.
Axia, founded by Josh and his brother Jason, can take on an entire package of services for customers. The company puts together customized solutions for customers through its consultative sales approach, says Josh. That may include such things as fiber construction, Internet services, network convergence, nationwide local phone service, hosted dialer services, and cloud PBX (News - Alert) services. Co-location is also an ancillary part of the business.
The company, which has nationwide reach, offers services to a variety of customers, including credit unions, hospitals, municipalities, and many other types of entities.
Forty partners help bring Axia solutions to such customers via reseller arrangements. In fact, the company recently launched Axia Channel Services. The new platform includes dashboards which can be tapped into remotely anytime and anywhere, and can be customized with reseller brands.
ACS (News - Alert) also addresses the entire customer lifecycle. The ability of all parts of an organization – from finance, to marketing, management, operations, and sales – to enter and extract data from a single interface reduces errors and delays, according to Axia. And the ACS solution was designed to make lead management simple. Channel partners can track leads using one ID from quote to contract.
Axia provides the channel education about its products and processes through three-day and week-long seminars at its facilities. Noting the complexities in taxes given variations among states and countries, Ross adds that Axia also leverages its BillSoft (News - Alert) platform to provide partners and customers with taxation. In fact, he says, Axia has in the past enlightened counties on their own tax laws.
Edited by Jennifer Russell