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July 24, 2006

Aastra Contact Center For Higher Ed Announced

By David Sims, TMCnet Contributing Editor

Aastra Intecom has announced the availability of CVCC for Education, a hosted Contact Center product designed for the colleges and universities market.

Aastra Intecom has used its Centergy Virtual Contact Center as the starting point to make a product specifically developed for higher education contact center requirements.

(Yeah, I know that name looks like a double typo, but it's right.)

What's the dif? Unlike contact centers in commercial environments, Aastra officials say, colleges and universities experience widely fluctuating call volumes throughout the year. Demand varies greatly by department across the academic term and time of day.

Factors such as registration, special events ticket sales, fund-raising campaigns and end of term financial issues cause each department to have a few days or weeks with peak demand and very low demand the rest of the term.

Hugh Scholaert, President of Aastra Intecom assured prospective customers that the service requires "no incremental hardware, software or infrastructure investment."

Aastra Intecom makes and sells contact center technology for large enterprises and service providers/carriers managing multiple divisions, departments or other tenants on a single system.

This past January Allied Telesyn announced it would incorporate Aastra Technologies VentureIP portfolio into the Allied Telesyn VioCall Express Connect VoIP networking product.

Targeted at the small and medium business customer, the VioCall Express Connect solution combines traditional PBX voice functionality and data networking in a single product offering.

Building 10 gigabit Ethernet capability in to the Allied Telesyn platform is part of an attempt to position the iMAP as a serious alternative to SONET/SDH networks in the transport layer of operators’ networks, and as a resilient high capacity aggregation device for IP Triple Play services traffic.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.



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