[August 27, 2003]

Nuasis And VoiceGenie Partner On Contact Center Solution

Nuasis Corporation and VoiceGenie Technologies announced that they have entered into a partnership to develop a complete, integrated solution targeted to contact centers. The companies will combine the latest self-service voice
capabilities of the VoiceGenie VoiceXML platform with the intelligent
routing and queuing of phone calls, e-mails, and Web sessions of the Nuasis
NuContact Center.

Nuasis sells and supports the Nuasis NuContact Center, a multimedia contact distribution system designed to route and queue voice, e-mail, and Web contacts on a single platform for improved customer service and contact handling. By delivering voice communications, along with e-mail and Web contacts, over the corporate data network, the NuContact Center eliminates the high cost and administrative burden of maintaining both telephony and data networks for the call center application.

VoiceGenie's VoiceXML platform allows enterprises to develop and deploy sophisticated IVR applications, speech-enabled services, and voice portals. Engineered within a completely open standards-based architecture, it provides for the highest levels of scalability, flexibility, performance, and reliability with
simultaneous support for an unprecedented number of speech recognition and
text-to-speech engines.

"This combined solution makes sense for both companies," said Kevin McPartlan, vice president of business development at Nuasis. "Our customers are looking to deliver a consistent experience across media channels, and this is especially important to link self-service applications that can be escalated to live agents. We can now recommend a best-in-breed IVR solution in the VoiceGenie product that complements the contact distribution functionality of the Nuasis NuContact Center."

"We are excited to have a partner that is changing the model for contact center architecture," said Eric Jackson, vice president of strategy and business development at VoiceGenie Technologies. "In the same way that VoiceGenie is enabling higher standards of customer care with Next-Gen IVR and VoiceXML platforms, Nuasis brings a new, single network model to the contact center. There is a business application synergy that will serve the needs of our customers and the open, single network architecture of the systems will support tight integration of our products in the future."

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