[August 20, 2003]

Voyant Call Routing Technology Generates Revenue For Service Providers

Voyant Technologies announced that its patented call routing technology has generated significant revenue for its service provider customers. The technology has enabled a single conferencing system to handle up to 40 percent more calls, helping customers get the most value from their investment. Customers also receive benefits including reduced exposure to system failures and the ability to seamlessly scale as conference demand increases.

Voyant’s patented call routing, working in conjunction with its ReadiVoice conferencing solution, automatically routes voice calls to a pool of available media servers within the system. Routing technology automates the distribution of calls based on real-time availability. This is vastly different than the previous method of reserving call space on a media server based on an estimated conference call time and number of participants. As a result, the inefficiencies of traditional voice conferencing and collaboration -- overloaded servers, wasted capacity and access numbers reassigned at the last minute -- become a thing of the past.

ReadiVoice enhances call flexibility by using algorithm-based routing rules that place calls on specific voice media servers based on port availability. It leverages Voyant’s call routing patent to curtail cost inefficiencies due to the end user’s tendency to reserve conferences for more people and for more time than is actually needed. The integration to the SS7 network or VoIP signaling provides a solution that benefits both service providers and consumers.

As call routing creates a more efficient conferencing environment, Voyant’s customers need 40 percent fewer ports and phone lines which translates into an immediate savings from the start and continues into each month following. “Voyant’s largest capacity customers have recognized real dollar savings as well as improved customer satisfaction,” said Warren Baxley, vice president, product management, Voyant Technologies. “ReadiVoice simply handles the minutes with dramatically fewer ports, causing customers to save literally millions in capital and in expenses associated with excess telephony connections.”

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