[July 18, 2003]

CosmoCom And NET2S Launch All IP Contact Center Solution

CosmoCom and NET2S announced today that NET2S has launched an all-IP contact center solution, based on CosmoCom’s flagship product, CosmoCall Universe.NET2S will initially offer the solution to financial, telecom and media companies in France, with plans to expand the offer to other European markets and North America in the near term.

CosmoCall Universe is built on open, next-generation technologies that empower NET2S to deliver custom contact solutions covering both traditional and emerging contact channels, including phone, e-mail, Web chat, Web voice, SMS and video, with unmatched flexibility and speed. The all-software, standards-based design of CosmoCall Universe will allow NET2S to deliver true CIRM (customer interaction AND relationship management) solutions that tightly integrate the functions of CIM (customer interaction management) with those of CRM (customer relationship management).

“The CosmoCom solution brings disparate systems and business processes together in one platform,” said Benjamin Caller, partner and marketing director for NET2S Group. “This allows us to deliver real value to our clients, reducing the cost and complexity while increasing the ROI of their contact center infrastructure.”

“The number of disparate systems consulting firms must tie together in order to deliver a coherent solution has gotten out of hand in recent years,” Caller said. “While there will always be room for customization by firms like NET2S, the CosmoCom platform allows us to reduce much of the clutter by starting us out with a much higher degree of pre-integration. The result will be faster, more fully integrated, and easier to maintain solutions for our customers.”

“We’re pleased that NET2S has selected us as the technology platform for their IP contact center solution,” said Ari Sonesh, CEO for CosmoCom. “With our next generation technology, emerging consulting firms like NET2S are able to effectively compete with the established firms, delivering more functionality in less time and for less money.”

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