DEPARTMENTS
Publisher's Outlook
How to buy call center/CRM Technology and services Judiciously
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.
High Priority
Microsoft Unifies The Call Center
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.
Last Call
Ignorance Is Bliss
With Technology
By Tracey E, Schelmetic, Editorial Director,
Customer Inter@ction Solutions
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INNOVATIVE SOLUTIONS FROM THE EXPERTS
The 'Intelligible' Choice: Intelligibility Of Calls As A Competitive Advantage
By Joe McGrogan, Plantronics, Inc.
SPECIAL FOCUS
The Essential Buyers' Guide Tip Sheets
By Tracey E, Schelmetic, Editorial Director, Customer Inter@ction Solutions
BUYERS GUIDE
Index
Alphabetical Listings
Product/Services Listings
ASK THE EXPERT
Deploying A Business Communications Solution
By Tim Passios, Director of Product Management, Interactive Intelligence
Want to the learn more about call centers and CRM? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the contact center industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders who, in turn, receive qualified sales leads from interested parties. Visit www.tmcnet.com/tmc/whitepapers. |
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