ACD Products 38
1. Auto Attendants
2. Call Diverters
4. Digital Announcers (ACD)
5. Message Boards
7. Software

11. Billing 38

12. Call Accounting 38

13. Call Center Design/Facilities Management 38

14. Call Center Simulation/Testing Software 38

16. Collection Agencies 38

Communications Systems 38
19. Communications ASP
20. IP-PBX
21. Key Systems
22. Multichannel
Contact Center
23. Network Integration
24. Network Management/
Monitoring
25. PBXs
26. PC-PBX Hardware
27. PC-PBX Software
29. Routers
30. Soft Switch
31. VoIP Gateways
32. Wireless Phone Systems

Computers 39
33. Computer Chassis
35. Fault-Tolerant
36. Industrial-Grade
38. Monitors/Accessories/Supplies
39. Motherboards/Single-board
Computers
42. PDAs

43. Conferences And Expositions 39

Conferencing 39
44. Audio
45. Video

46. Consulting 39

47. Contact Management Software 40

CTI 40
48. CTI Distributors
49. CTI Software
50. CTI Testing Tools

51. Customer
Analytics Software 40

Customer Relationship Management 40
52. ASP

53. Software

54. Database Management 40

55. Database Marketing 42

Dialing Equipment 42
56. Auto-Dialers
57. Predictive Dialers
58. Preview Dialers

Direct Marketing/Response Products/Services 42
59. Ad Agency Services
61. Fulfillment
62. Fulfillment Software
63. Lead Tracking
64. Mailing House Services
66. Market Research Companies
67. Printing Services
68. Real-time Marketing Software

70. Directory Services 42

71. Disaster Recovery 42

E-mail 42
72. E-mail ACD
73. E-mail Management Software
74. E-mail Management ASP

76. Enterprise Resource
Planning Software 42

FAX 44
77. Application Software
78. Boards
79. Broadcasting Products
82. Fax Mail
84. On-Demand

86. Field Sales Products 44

Financial Services 44
87. Check And Credit Card
Processing & Verification
88. Corporate Financing
89. Credit Card Merchant Accounts
90. Prepaid Calling Cards
91. Handsets 44

Headsets 44
92. Headsets
93. Headset Repair & Accessories

Help Desk/Tech Support 45
94. ASP
95. Software

Human Resources 45
96. Employment Testing
97. Motivation Products & Services
98. Recruiting
99. Temporary Help

Internet Products & Services 45
101. Instant Messaging
102. Internet & WWW Marketing Svcs.
103. Internet Service Provider
104. Internet Telephony Products/Svcs.
105. Portals/Search Engines
106. Text Chat Software
107. Web Call Center Software
109. Web Collaboration/
Shared Browsing
110. Web Design/Hosting
111. Web Self-Service Solutions

112. Interpreter Services 46

113. ISDN Hardware/Software 46

114. Knowledge Management Software 46
115. LAN-Based Telephony 46

116. Least-Cost Routing Systems 46

List Products/Services 46
117. Database Marketing/Services
118. Direct Mail Lists
119. List Management Software
120. Online Databases
121. Telemarketing Calling Lists
122. Telephone Number
Look-Up Services

123. Logging & Monitoring 46

Long-Distance 46
124. Common Carrier
125. Directory Assistance
126. Reseller
127. Toll-Free (800/888)

128. Office Ergonomics/Furniture 48

Outsourcing/Teleservices Agencies 48
130. Inbound Teleservices
131. Interactive 800/900 Service
132. Multilingual Teleservices
133. Outbound Teleservices
134. Third-Party Verification Services
135. Web-based Services

136. Performance Analytics 51
Power Protection 51
138. UPS
(Unint. Power Supply)

139. Premiums/Incentives 51

140. Remote Access/Capabilities 51
142. Sales Force Automation 51

143. Scripting Services/Software 51

144. Security 51

145. Site Selection/Economic Development 51

146. Simultanious Voice/Data 51

147. Speech- & Voice-to-Text Recognition 51

148. Standards Organization 57

149. Systems Integration 57

150. Telemarketing Software 52

151. Telephone Monitoring Services 52

152. Testing Products/Services 52

153. Toll-Fraud Detection 52

Training 52
155. Books/Workbooks
156. Interactive/
Computer Training
157. TSR/Management
Training Services
158. Video Training

159. Unified Messaging 52

Voice Messaging
Products 52
160. Integrated
161. Voice Mail

Voice Products 52
162. Application Generator
163. Application Software
164. Data/Voice Line
Equipment
165. Hardware
166. IVR Products
167. Text-to-Speech
Conversion
168. Tool Kits
170. Voice Recognition

171. Workforce Management Software 54

173. Compliance Technologies & Solutions 54

172. Other 55