Groundbreaking Research From TMC
Over the past 21 years, we here at TMC have fielded hundreds, if not thousands, of questions from analysts, investors and executives looking to outsource to teleservices agencies who are hungry for detailed information on their options. Having been involved in the contact center industry for two decades, I know there have never been any comprehensive research data on teleservices agencies, which is why I am pleased to announce that TMC will soon fill that void with the release of
The Worldwide Teleservices Outsourcing Market: Analysis & Forecast,
2002-2003. We have drawn on the 97 years of combined industry experience of the editorial staff here at TMC in putting together this report, so you know every topic of importance will be covered. Specifically, youll learn who all of the players are, the opportunities and services they offer, their size, financial standing, staffing, trends, technologies used, pricing structures and much more. It will be the industrys first complete source of information on the outsourcing community. As such, anyone looking to purchase outsourcing services or just needing to keep track of the industry will need to obtain this report.
Those who are in the teleservices outsourcing business will find it a valuable source of information on what your competitors are doing, which can help you adjust your own businesses accordingly; growth areas in teleservices outsourcing; forecasts for prevailing industry trends; international competition; Internet-based services, etc.
In addition, this report will provide an in-depth examination of the call center community at large those who have in-house call centers, those who outsource all of their call center needs, and those who have an in-house call center and outsource as well. It will specifically look at their outsourcing practices, plans for future outsourcing, budgets for outsourcing, needs for outsourcing, preferences for services and much more.
For teleservices agencies, the report provides: detailed plans to purchase and budget information for outsourcing services of large and small contact centers; comparative pricing models for B-to-B, B-to-C, inbound and outbound services; survey results showing the most crucial technologies you need to offer; a comprehensive profile of the teleservices outsourcing buyer size of company, size of outsourcing budget, most prevalent vertical markets, size of in-house call center, services required (sales, service, lead generation, etc.), desired pricing model and more; and profiles of leading teleservices agencies.
For large and small contact centers and purchasers of outsourced services, the report provides detailed profiles of teleservices agencies, including: technological capabilities; areas of specialty (B-to-B, B-to-C, inbound, outbound, sales, service, lead generation, etc.); pricing structures; size; growth rate; years in business; agent profile; and recognition (awards, certifications).
For equipment manufacturers and software publishers, the report provides: detailed survey results showing the technologies and services most sought after by agency; and budgets and plans to purchase for all contact center technologies by individual agencies and contact center customers.
Whether youre a teleservices outsourcer, a member of the call center community or a vendor of technologies with call center applications, this report will answer all of your questions about the teleservices outsourcing market. Look for the report, coming soon at
www.tmcnet.com/research or e-mail me at
rtehrani@tmcnet.com. |