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ADVERTISE WITH US | CIS HOME
July 2008 | Volume 27 / Number 2
Awards & Recognition
CIS Magazine Table of Contents

The IP Contact Center Technology Pioneer Awards


Customer Inter@ction Solutions realizes that technology is the key to the success of any call center, as we have been editorially covering call center technology for 25 years. We also realize that with new products and new categories of products in the call center space, it can be strenuous and difficult for our readers to keep up with the latest and greatest products and services. This is why we launched the IP Contact Center Technology Pioneer Awards, so we can highlight for readers the best of the best in this emergent technology that is saving call centers all over the world a great deal of time, effort and capital. We’ve chosen as winners the products with the most admirable feature sets and the best track records of dramatically improving the operations of today’s call centers.

Following is the full list of IP Contact Center Pioneer Award winners. To all of the recipients, congratulations.

Aplicor, Inc.
http://www.aplicor.com
Aplicor Enterprise

Arcosoft Inc.
http://www.vonalink.com
VONaLink SoloRecord

Aspect Software
http://www.aspect.com
Aspect Quality Management 2.8.1

Autonomy etalk
http://www.etalk.com
Qfiniti Observe

Citrix Online
http://www.gotoassist.com
GoToAssist Corporate

Drishti-Soft Solutions
http://www.drishti-soft.com
DACX Ameyo

Envox Worldwide
http://www.envox.com
Envox CT Connect

Fonality
http://www.fonality.com
PBXtra Call Center Edition
with HUD Agent

GN
http://www.jabra.com
Jabra GN9350

Interactive Intelligence Inc.
http://www.inin.com
Customer Interaction Center (CIC)

Intervoice
http://www.intervoice.com
Intervoice Contact Portal

KNOVA
www.knova.com
KNOVA 7

Kunnect
http://www.kunnect.com
XVP - Xtreme VoIP Platform

LiveOps
http://www.liveops.com
LiveOps On Demand Virtual Call Center Platform

Loquendo S.p.A.
http://www.loquendo.com
Loquendo MRCP Server

Numara Software
http://www.numarasoftware.com
Numara FootPrints 8

Pronexus Inc.
http://www.pronexus.com
VBVoice

Salesforce.com
http://www.salesforce.com
Salesforce Call Center and Salesforce Customer Portal

Servion Global Solutions
http://www.servion.com
Acqueon iQ

ShoreTel, Inc.
http://www.shoretel.com
ShoreWare Contact Center 4.66

Siemens Enterprise Communications
http://www.siemensenterprise.com
OpenScape Contact Center

Syntellect
http://www.syntellect.com
Syntellect CIM

Toshiba America Information Systems Inc. – Telecommunication Systems Division
http://www.telecom.toshiba.com
Strata ACD IP Call Center Solution with Net Phone Presence

Transera Communications, Inc
http://www.transerainc.com
Seratel

UCN, Inc.
http://www.ucn.net
Echo by UCN

Verint Witness Actionable Solutions
http://www.verint.com
Impact 360 IP Recording

CIS Magazine Table of Contents









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