|Understanding The Headset: Key Terminology
By Tobe Cohen, GN Netcom
A headset is more than meets the eye. It is actually a very
sophisticated piece of technology designed to allow the user to
communicate clearly, comfortably and safely. There are dramatic
differences in quality and performance, depending on the headset you
choose. Therefore, it is important to understand some of the key headset
attributes in order to make an informed purchasing decision. Below is a
short glossary of headset terms geared toward enabling the headset user to
have a better understanding of the technology behind the device.
' Amplifier ' The device used with a headset that increases the
voltage, current or power of a signal. In headset terminology, this
usually refers to a device placed near the telephone that enhances the
' Amplifier Settings ' These are the settings that allow the user to
tailor the sound to his or her preferences and phone. Many of today's
state-of-the art amplifiers are designed to work with virtually any
business phone. These multipurpose amplifiers can be adjusted easily and
accurately by the end user.
' Belt Pack ' This cordless headset style is comprised of two
components: a wireless amplifier and a headset top.
' Binaural ' This style of headset contains two speakers, one for each
ear. In noisy environments, this type of headset is usually preferred.
' Cordless Headset ' A cordless headset is both cord-free and
wire-free. It enables the user to have freedom of movement while
continuing to enjoy the comfort of his or her headset.
' dB ' The measure for the relative intensity of acoustic sound per
unit of area.
' Headset ' Headsets are an alternative to a telephone handset and
must be connected to a telephone.
' Microphone Boom ' This component of a headset usually extends
forward from the earpiece of a headset to a position around or near the
mouth. Microphone booms can be set on various locations around the headset
and come in all different shapes and sizes.
' Monaural ' This is a headset with one speaker, designed to be worn
on either the right or the left ear.
' Noise Cancellation ' Some headset microphones offer this function in
order to suppress background noise, thus enabling clearer voice
' Wireless Amplifier ' This is not a completely cordless headset
system, but it does enable the user to attach the amplifier to his or her
clothing so that he or she can move away from the desk while talking on
Tobe Cohen is the senior vice president of marketing for GN Netcom (www.gnnetcom.com).