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Headlines
Dialog Launches New
Version Of Profound
Dialog, provider of online-based information services
and a subsidiary of The Thomson Corporation, has
announced enhancements to its Profound online
information service. The product now offers faster
performance via AltaVista-powered search technology,
enhanced usability and features, additional content
and publishers and standardized worldwide pricing.
With AltaVista-powered searching, Profound provides 80
percent of defined searches within 10 seconds and 95
percent of all searches within 35 seconds. Profound
users can also monitor the status of their searches
with a new display counter. The new release also
features improvements to Profound's navigation, search
input and search output review capabilities. In
response to customer feedback, it also features table
of content pricing, allowing users to monitor and
control their spending more effectively. Additions to
Profound QuickSearch content include the full
collection of PDF-formatted financial and business
reports from Investext, Kompass Directory Files,
Teikoku Databank, ICC British Company Financial
Datasheets and D&B Market Identifiers.
www.dialog.com /
800-334-2564 AnswerLogic
Launches AE Enterprise Edition
AnswerLogic, an online customer interaction software
company, has announced immediate availability of AE1
Version 1.1, Enterprise Edition, a software-based
solution that aims to redefine Web-to-customer
dynamics by using online content to intelligently
automate customer interaction. Customers in both pre-
and post-sales customer care environments benefit by
more easily finding the information they seek without
having to escalate to more traditional, expensive and
time-consuming support channels such as e-mail, chat
or telephone. With Version 1.1, the software is now
deployable as an enterprise site license, as well as a
hosted service, which the company launched in
September 2000. Version 1.1 Enterprise Edition extends
the power of AnswerLogic's AE1 answer engine solution
by providing automated tools for configuration,
administration, content acquisition, preferred answer
generation for frequently asked questions and
workflow. The advanced logging and reporting facility
allows companies to gain valuable insight into what
their customers are seeking online and identify
content deficiencies to enable continuous
improvement.
www.answerlogic.com / 202-223-1444 VelociGenX
Announced For General Availability by VelociGen
VelociGen Inc. has announced the general availability
of VelociGenX, a new Web services application
development and runtime platform that uses XML
technology to provide "anything-to-anything"
application connectivity. VelociGenX has just
completed a beta-testing process that included a dozen
computer systems companies, IT consulting firms and
enterprise-class users as participants. Unlike
previous-generation Web services platforms that
specialize in a particular technology, such as Java,
Windows NT or a proprietary, b-to-b e-commerce type of
architecture, VelociGenX allows companies to more
easily develop reusable Web services solutions that
incorporate data from any source or application with
no restrictions on the type of transaction, deployment
or scalability. With VelociGenX, users can "wrap, link
and run" Web service meta-applications, or "wrapplets"
from both legacy and dynamic data sources. As a
result, information that had previously been held
captive in separate applications can now be combined
with data from other sources, and deployed as part of
Internet-wide meta-applications. Meta-applications can
be developed in minutes by wrapping the desired data
and applications -- from an unlimited number of
sources or formats -- into reusable XML components,
linking the XML components together to form a wrapplet
and running the finished meta-applications that return
all the linked information and then deliver the
results via a browser, e-mail, PDA, pager or cell
phone.
www.velocigen.com
/ 858-622-1164 nQuire
Software Ships nQuire Suite 3.0
nQuire Software, Inc., a provider of information
intelligence and analytic products, has announced the
general availability of release 3.0 of its nQuire
Suite. This represents a major new release of all
products in the nQuire Suite, which includes the
nQuire Server, nQuire Answers and the company's newest
product, nQuire Delivers, a product that allows
companies to create their own form of insight-driven "information
insurance" in which any fact-based problem or
opportunity can be detected, and the appropriate
person immediately notified via a range of devices,
including e-mail, pager, PDA, RIM and U.S. and
European mobile phones. The nQuire Delivers product
incorporates the company's "intelligence Bot" (iBot)
technology. nQuire iBots are software-based agents
that, when driven by schedule or event access, filter
and perform analytics on data, providing insight
spanning boundaries of operational and analytical
sources. As well, they can determine the appropriate
individual to notify and deliver information that is
relevant to that person via Web, wireless or mobile
device. nQuire Answers enables companies to extend the
reach and value of information by providing
self-service access to relevant intelligence to the
broad workforce, partners, suppliers and customers.
With nQuire Answers, companies can aid these
constituents by providing interactive access to
information and offering users improved ease and
self-sufficiency, all based on a pure Web
architecture. The nQuire Server is an intelligence
platform enabling new classes of capabilities which
bring together the separate worlds of operational and
analytical to provide users with timely and pertinent
information. With this new release, the nQuire Server
is available in data warehouse and real-time
editions.
www.nquire.com / 877-635-6206 VSI
Announces Web-Based CRM Solution
Vertical Solutions, Inc. (VSI), a provider of
electronic customer relationship management (e-CRM)
for contact centers, has announced PowerHelp
Millennium Version 6. PowerHelp Millennium Version 6
is a Web-based contact solution for companies of
various sizes. It was designed to enable users to
penetrate, retain and manage contacts. The solution
aims to help enable customer support, sales and
marketing divisions to form a closed-loop process for
tracking contacts. The complete package was designed
to provide users with CRM, Web-based (e-CRM) and
mobile capabilities. PowerHelp's 100 percent
browser-based system allows for interactions via
telephone, e-mail, VoIP and self-help, with easier
implementation and integration via XML technology. VSI
aims to cut through the long and complex processes
involved with buying a support solution and having to
change business processes that already work. Users can
work straight from their e-mail systems without
logging into the PowerHelp system. Additionally, with
the ability to handle requests and tasks offline in MS
Outlook, VSI can enable companies to use their e-mail
system as a component of their e-CRM
applications.
www.vertsol.com /
800-466-0238 Onyx Software
Announces New Multichannel e-Service Offering
Onyx Software Corporation, a provider of
enterprisewide e-business solutions, has announced the
addition of Onyx e-Service, including new e-mail, chat
and Web self-service products, to Onyx Enterprise
2001, Onyx's thin-client CRM portal suite. With the
addition of these e-service capabilities, Onyx now
offers automatic and assisted e-mail response, live
chat and instant messaging, and a broad set of online
self-service tools. These capabilities were designed
to help strengthen an organization's ability to
provide rapid, personalized responses to customer
requests across all communication channels. Onyx
e-Service delivers automation of all electronic
customer interactions, helping companies improve the
consistency and quality of interactions and reduce
customer response times. The products share a
knowledge management platform that uses sophisticated
content parsing, natural language processing and
case-based reasoning to discern the content of a
customer request and propose intelligent replies. As a
result, responses are both personalized and targeted
at the channel favored by the customer. Using Onyx's
Internet-native architecture, Onyx e-Service
instantaneously shares data from all electronic
customer interactions -- phone, Web, in person, e-mail
or chat session -- giving partners and internal
employees a unified view of a customer's history. Data
extraction tools tailored for Onyx e-Service assist in
enabling companies to combine data from electronic and
traditional interactions, allowing users to leverage
Onyx Business Intelligence and view blended reports
across all touch points. New capabilities include Onyx
Email Assistance, Onyx Web Assistance and Onyx
Chat.
www.onyx.com / 888-ASK-ONYX [
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