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Outsourcing
March 2001
Sixteenth-Annual Top 50 Outbound Teleservices Agencies Ranking:

CATEGORY B
Company Name, Location,  Total Number of Call Centers & Web Site

Phone Number & Fax Number

 Year Began Tele-
services & Size of Projects Accepted		 Type of Calling Specialization 2000 Rank
1. SR. Teleperformance - Paris, France (80) www.sr
teleperformance.com		 +33-1-55764080
+33-1-55768686		 1978 / no minimum b-to-b 25%; b-to-c 75%       outbound 50%; inbound 48%; interactive 2% CRM/e-CRM, Teleservices, Inbound/ Outbound Telemarketing 1
2. Call Center Alliance - Paris, France (10) (only France, UK and Belguim included) www.callcenter
alliance.com		 +33-140935000
+33-140934225		 1992 / 1,000 hrs. minimum b-to-b 10%; b-to-c 90%       outbound 70%; inbound 30% Consumer Services, Telesales/Teleservices, Web Contact Center 3
3. Xentel DM Inc.* - Toronto, Canada (22) www.xentel.com 416-633-4646
416-633-4643		 1977 / 500 hrs. minimum b-to-b 35%; b-to-c 65%       outbound 99%; inbound 1% Fund Raising, Event Production/Promotion, Financial Services 2
4. SITEL Corp.* - Baltimore, MD (36) www.sitel.com 402-963-6810
402-963-2699		 1985 / 2,500 hrs. minimum b-to-b 20%; b-to-c 80%       outbound 50%; inbound 40%; interactive 5% Financial Services, Technology, Consumer 5
5. RMH Teleservices, Inc. - Bryn Mawr, PA (5) www.rmht.com 610-520-5300
610-520-5356		 1983 / 5,000 hrs. minimum b-to-b 10%; b-to-c 90%       outbound 65%; inbound 35% Insurance, Financial Services, Telecommunications 10
6. TeleSpectrum Worldwide, Inc. - King of Prussia, PA (4) www.telespectrum.com 888-343-9870
610-878-7931		 1982 / 2,000 hrs. minimum b-to-b 20%; b-to-c 80%       outbound 60%; inbound 38%; interactive 2% Financial Services, Telecommunications, Insurance 4
7. TeleTech Holdings, Inc.* - Denver, CO (19) www.teletech.com 303-894-4000
303-893-4606		 1982 / 10,000 hrs. minimum b-to-b 35%; b-to-c 65%       outbound 12%; inbound 56%; interactive 32% Financial Services, Telecommunications, Broadband 9
8. Convergys Corp.* - Cincinnati, OH (9) www.convergys.com 800-344-3000
513-458-1315		 1988 / 2,500 hrs. minimum b-to-b 25%; b-to-c 75%       outbound 20%; inbound 63%; interactive 17% Customer Service/Tech Support, B-to-B Sales, Direct Response 7
9. ICT Group, Inc.* - Langhorn, PA (10) www.ictgroup.com 800-799-6880
215-757-7877		 1983 / 2,000 hrs. minimum b-to-b 20%; b-to-c 80%       outbound 50%; inbound 47%; interactive 3% Telesales, Customer Care, E-Commerce Support 11
10. MARUSA - Des Plaines, IL (3) www.marketusa.com 800-658-8721
847-803-1825		 1988 / 500 hrs. minimum b-to-b 25%; b-to-c 75%       outbound 70%; inbound 30% Financial Services, Insurance, Customer Service 8
11. ATESIA S.p.A. -Rome, Italy (3) www.atesia.it +39-06729871
+39-0672987820		 1989 / 1,000 hrs. minimum b-to-b 9%; b-to-c 91%       outbound 12%; inbound 87%; interactive 1% Customer Service, Sales Support, Full Account Management 14
12. Sodema* - Montreal, Canada (1) sodema@
transcontinental.ca		 514-287-1717
514-287-1886		 1984 / 1,500 hrs. minimum b-to-b 20%; b-to-c 80%       outbound 60%; inbound 40% Telecommunications, Packaged Goods, Help Desk 12
13. VOXDATA - Montreal, Canada (2) 514-871-1920
514-871-2605		 1995 / 1,000 hrs. minimum b-to-b 25%; b-to-c 75%       outbound 40%; inbound 60% Financial Services, Insurance, Telecommunications 15
14. LiveBridge, Inc. - Portland, OR (4) www.livebridge.com 503-652-6000
503-653-3994		 1988 / 500 hrs. minimum b-to-b 20%; b-to-c 80%       outbound 60%; inbound 40% Financial Services, Telecommunications, Direct Sales n/a
15. ACI Telecentrics, Inc. - Minneapolis, MN (1) www.acitel.com 612-928-4700
612-928-4701		 1987 / 1,000 hrs. minimum b-to-b 20%; b-to-c 80%       outbound 95%; inbound 5% Financial Services, Telecommunications, Customer Services n/a
16. Percepta, LLC* - Denver, CO (3) www.percepta-crm.com 720-947-6300
303-813-4635		 2000 / 2,000 hrs. minimum b-to-b 18%; b-to-c 82%       outbound 15%; inbound 80%; interactive 5% Automotive, Supply Chain Management, E-Commerce n/a
17. AFFINA - The Customer Relationship Co. - Peoria, IL (1) www.affina.com 877-4-AFFINA
309-679-4408		 1973 / 350 hrs./mo. minimum b-to-b 30%; b-to-c 70%       outbound 8%; inbound 90%; interactive 2% Customer Contact Management, B-to-C Sales/Service, CRM n/a
18. Integrated Messaging, Inc.* - Winnipeg, Canada (1) www.imi.mb.ca 204-784-3002
204-786-7718		 1989 / no minimum b-to-b 15%; b-to-c 85%       outbound 10%; inbound 85%; interactive 5% DRTV Orders, Sales Inquiries, Customer Service 20
19. DialAmerica Marketing, Inc. - Mahwah, NJ (67) www.dialamerica.com 201-327-0200
201-327-4875		 1957 / 1,000 hrs. minimum b-to-b 10%; b-to-c 90%       outbound 90%; inbound 10% Publishing, Financial Services, Consumer Communications 16
20. World Access, Inc. - Richmond, VA (1) www.worldaccess.com 804-285-3300
804-673-1587		 1983 / no minimum b-to-b 10%; b-to-c 90%       outbound 5%; inbound 95% Travel Protection Programs, Credit Card Enhancement, Medical Assistance Programs n/a

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