Headlines
Baxtsoft Releases Net Prospector
Baxtsoft Company has announced Net Prospector 2000, a program designed to
find sales leads on the Internet automatically. Net Prospector 2000 is a
comprehensive software that will find sales leads on a global basis and
manage the process of sending e-mail and exchanging data with other
programs. Similar to a search engine, users enter keywords to identify the
types of businesses to which they want to market. Within seconds, Net
Prospector 2000 begins building a database full of e-mail addresses, phone
numbers and fax numbers based on the subjects entered by the user. The
data can then be moved into an Excel spreadsheet, an Access database or a
text file. It can also export data directly into GoldMine, ACT! and
Microsoft Outlook. Net Prospector 2000 is language independent and will
compile data from over 27 domestic and international search engines.
Additionally, the startup wizard and the tutorials are available in six
languages (English, Spanish, German, French, Portuguese and Italian). www.baxtsoft.com
Telcordia Et Al. Partner For Contact Center
Solution
Telcordia Technologies, Inc., together with CosmoCom, Inc., e-talk
Corporation, ISC, Inc. and Primary Matters, Inc., have announced the
Next Generation Contact Center Solution, an IP-based, end-to-end
customer service center solution that provides real-time interactions
with customers from virtually any device via virtually any network.
Providing value-added applications and acting as a systems integrator,
Telcordia integrates customer service support and management products
to offer the Next Generation Contact Center Solution. The Solution was
designed to support e-business with a personal touch. It provides
integrated customer support services, handling customer interactions
via the Web, e-mail and telephone through wireline and wireless, PSTN,
IP and converged networks. Modeled on a unified, IP-based
architecture, the Next Generation Contact Center Solution offers
multichannel and multimedia features, and can be tailored to meet the
needs of any enterprise or service provider. For example, the
multitenancy capability allows service providers to offer competitive
differentiating, value-added, hosted contact center services to their
business customers. The solution can also interoperate with existing
legacy contact center systems. www.telcordia.com
Magic Software Enterprises Releases Magic
eCONTACT Version 2
Magic Software Enterprises, a provider of application development
technology and business solutions, released Magic eContact Version 2.
This latest version of Magic eContact is an integrated desktop
application designed to provide contact center agents with the
professional tools needed to efficiently and cost-effectively manage
customer interactions, including the ability to drive targeted
marketing campaigns in rapid response to market changes. One of Magic
eContact's key features is its dynamic scripting engine, which
guides agents through all conversational phases. The scripting
mechanism allows the agent to give customers personalized attention
and improved service based on the customer's unique profile. Magic
eContact can also help solve the high turnover and associated training
issues that challenge most contact centers by providing a short
learning curve and user-friendly functionality. www.magicsoftware.com
Agilera Partners With Frontstep
Agilera, a full-service pure-play application service provider (ASP),
has announced a partnership with Frontstep, Inc., a provider of
business systems for midsize distributors and manufacturers. As part
of this agreement, Agilera will sell the Frontstep E-business Suite as
a hosted solution to enable its customers to achieve true supply chain
synchronization and the coordination and integration of trading
partners, suppliers and distributors. Agilera will deploy the
Frontstep E-business Suite in a technical architecture developed in
conjunction with Frontstep to facilitate integration with other hosted
applications. This extension of the built-in integration capabilities
of the Frontstep E-business Suite will further streamline integration
for customers using other enterprise applications hosted by Agilera.
In this way, Frontstep's supply chain solution can link
manufacturers, distributors and suppliers that use a variety of
back-end systems. www.agilera.com;
www.frontstep.com
New Web Site Helps E-Tailers Combat Online Fraud
The Worldwide E-Commerce Fraud Prevention Network has announced the
launch of its fraud prevention Web site. Located at www.merchantfraudsquad.com,
the site provides expert advice about how to combat online fraud, a
growing merchant concern. Internet fraud involves the unauthorized use
of credit card numbers and other payment vehicles to purchase goods
and services. Currently, www.merchantfraudsquad.com provides advice
and information intended to keep stolen credit card numbers out of
circulation and prevent their use on merchants' sites. Sample
articles include: five essential tools for preventing the use of
stolen credit cards online; tips on secure Web hosting; how to
effectively report online crime; future use of e-signatures for fraud
prevention; and consumer tips for shopping safely online, which
merchants can place on their Web sites Merchantfraudsquad.com is the
first initiative of the Worldwide E-Commerce Fraud Prevention Network,
a not-for-profit organization formed last fall by American Express and
its coalition partners: Amazon.com, buy.com, ClearCommerce,
Expedia.com, First Data Corp. and Starwood Hotels & Resorts
Worldwide. The Network seeks to educate merchants about fraud
prevention techniques and encourage online enterprises to adopt best
practices and anti-fraud technology. www.merchantfraudsquad.com
COM2001.com Launches Accessibility
Communications Solution
COM2001.com has introduced alexis 2.0, a PC-based technology that
encompasses e-mail, fax, voice mail, Web, teleconferencing,
videoconferencing, remote access and full Internet-based messaging and
call control. The solution is targeted at any size company with a
highly mobile workforce. alexis 2.0 consists of four components
including alexis Workgroup, alexis Office, alexis Enhanced Services
Platform (ESP) and alexis Call Center. The Workgroup function of the
alexis 2.0 is the basis for all communications solutions and includes
remote offices with a mobile sales force and remote field offices or
telecommuters such as field dispatched service reps. The alexis
Workgroup addresses the needs of the workforce by providing a single
telephone number to mobile employees, not only for messages, but also
for real-time accessibility to their customers. Users have the
capability of receiving faxes, voice and e-mail messages delivered
directly to a Microsoft Outlook Inbox. Workgroup also incorporates
remote notification, talking e-mail and personal assistant with Find
Me/Follow Me Call Forwarding and Automatic Speech Recognition (ASR)
with Dual Tone Multi Frequency (DTMF) fall back for finding contacts
and placing calls. alexis Office integrates a conferencing manager,
call center manager, personal assistant and operator on a single
server. It ties normal PBX functionality with voice mail and e-mail
messaging. alexis personal assistant offers sophisticated call routing
and voice control for all communications. alexis Call Center is
designed for handling inbound calls by distributing calls to agents.
The features include automatic speech recognition and IVR for
effective call routing. www.com2001.com
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