COMPANY |
PRODUCT |
CATEGORY |
#-D |
Active
Voice |
Unity
Enterprise 2.4 |
unified
messaging |
Acxiom
Corp. |
AbiliTec |
Web-based
customer analytics software |
Alcatel |
OmniTouch
Contact Center |
IP-PBX |
Alliance
Systems, Inc. |
I-Series Family |
communications
servers/platforms |
AltiGen
Communications, Inc. |
AltiServ
OE 4.0 |
CTI
server |
Altitude
Software, Inc. |
uCI 2000 |
contact center
platform |
amcat
- American Computer & Telephone |
Web
Agent |
Web/call
center integration |
American
Power Conversion |
PowerChute
Inventory Manager |
UPS
management/reporting software |
APEX
Voice Communications |
APEX
Switch Manager |
control
processor/ACD call router |
Applix,
Inc. |
iEnterprise
Version 8.0 |
eCRM software |
Apropos
Technology |
Apropos
Version 5 |
CIM
software |
Artisoft |
TeleVantage 3.5 |
PC-PBX |
ASC
Telecom L.P. |
Inspiration |
agent
training /evaluation software |
Aspect
Communications |
eBusinessIP
Remote |
multimedia over
IP software |
Assessment
Solutions Inc. |
REPeValuator |
agent
training/evaluation software |
Authoria,
Inc. |
Authoria HR 3.0 |
HR
communication/issues management software |
Avaya
Communication |
CRM
Central 2000 |
CRM
platform |
BackWeb
Technologies |
BackWeb
e-Accelerator |
desktop
messaging software |
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Blue
Martini Software |
Customer
Interaction System |
CIM
software |
Blue
Pumpkin Software |
PrimeTime 3.0 |
workforce
management/analysis software |
Braxtel
Communications |
Fluency
Communications Suite |
CIM
software |
Brightware,
Inc. |
Brightware 2001 |
eCRM software |
BroadVision,
Inc. |
BroadVision
One-To-One Enterprise |
e-commerce
application platform |
Brooktrout
Software |
Show N Tel |
application
generator |
CallCenterTechnology,
Inc. |
Power!
for Prism
|
monitoring/performance
management software |
Calltrol
Corp. |
Object Telephony
Server |
network
telephony platform |
Caprisma
AB
|
Caprisma
Telecom Server |
PC-PBX
platform |
CaritaSoft,
Inc. |
CaritaSoftCustomer
Value Management Suite v 2.0 |
Web-based
customer analytics software |
CELLIT
Technologies |
Contact
Center Professional 4 |
CIM
platform |
CenterForce
Technologies, Inc. |
CenterForce
Optimizer Release 6.0 |
outbound contact
software |
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Certicom |
Security
Builder
|
platform
security software |
Cisco
Systems, Inc. |
E-Mail Manager
4.0 |
e-mail
management/messaging |
Clarify
(A Nortel Networks Co.) |
eFrontOffice |
eCRM
software |
Comverse
Infosys
|
e-Cording |
monitoring/performance
management software |
CosmoCom |
CosmoCall
Universe |
contact
center platform |
Crystal
Group Inc. |
RIA Rackmount
Server |
integrated
applications server |
CuseeMe
Networks, Inc. and Siemens France |
Click'n
Tchatch
|
VoIP
click-to-talk |
CustomerSoft,
Inc. |
ESP v 3.7 |
CIM software |
Davox
Corp. |
Ensemble
2.0 |
CIM
platform |
Decisif
Software Solutions, Inc. |
Contact |
eCRM software |
Delano
Technology Corp. |
Customer
Velocity |
eCRM
software |
Dialogic |
CT Media 2.0 |
communications application
generator |
Digisoft
Computers, Inc. |
Telescript
5.2 |
campaign
management software |
dynamicsoft,
Inc. |
Session Management Suite 1.0 |
network management |
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to top] |
E-L |
Echopass
Corp. |
Echopass
Communications Services |
contact center
platform (ASP) |
eGain
Communications |
eGain
Live 3.0 |
eCRM
software |
enhansiv
inc. |
enhansiv eCRM
Suite |
eCRM (ASP) |
Envision
Telephony, Inc. |
Click2Coach
|
agent
training/evaluation software |
eOn
Communications Corp. |
eQueue
Communications System |
CIM software |
ePeople |
Talkback |
remote
diagnostics software |
Epicor
Software Corp.
|
eFrontOffice |
eCRM software |
E.piphany |
E.piphany
E.5 System |
CIM
software |
eshare
communications, Inc. |
NetAgent 4.0 |
CIM software |
e-talk
Corp. |
e-talk
Connect |
CIM
platform (ASP) |
Expertcity.com |
DesktopStreaming |
diagnostics/support
software |
FaceTime
Communications |
FaceTime
Instant Customer |
eCRM
software (ASP) |
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FirePond,
Inc. |
SalesPerformer
Suite |
sales/marketing
software |
Flexion
Systems, Inc.
|
Business
Guardian X300 |
integrated
communications platform |
FrontRange
Solutions, Inc. (Goldmine) |
Goldmine
FrontOffice 2000 |
eCRM software |
Fujitsu
Business Communication Systems
|
Infinex |
IP-PBX |
Global
Management Technologies, Corp. |
GMT
Planet-Mercury Edition |
workforce
management/analysis software |
Gordano,
Ltd. |
GL
Communicator |
e-mail
campaign management |
HearMe.com,
Inc. |
Internet voice
service |
Web
call-through |
Hewlett-Packard |
HP
E-VUE |
Web-based
customer analytics software |
Hiho
Technologies, Inc. |
Hiho WMS |
workforce
management/analysis software (ASP) |
Hipbone,
Inc. |
Internet
Co-Navigation service |
Web-based
CIM solution |
Hyperion
Solutions Corp. |
Hyperion
Customer Interaction Center |
Web-based
customer analytics software |
IEX,
a Tekelec Company |
TotalView
Version 3 |
workforce
management/analysis software |
Ignite
Sales |
MoneyMatch |
financial
planning/marketing software |
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Imagine
USA |
Visual
Meeting |
CIM
software |
Incentive
Systems, Inc. |
Incentive v3 |
incentive
management software |
Infinium
Software, Inc. |
Infinium
CRM |
Web-based
customer analytics software (ASP) |
InstantService.com |
InstantService |
Web-based CIM
software (ASP) |
Intecom |
PointSpan |
call
management software |
Interactive
Intelligence, Inc. |
Customer
Interaction Center 1.3 |
CIM software |
Interactive
Software Systems |
e-FORCE |
workforce
management/analysis software |
IslandData
Corp. |
ExpressResponse
5.0 |
inquiry
management system |
Iwatsu
America, Inc. |
ADIX
Software Version 6.3 |
ACD
software |
JBGL
Technological Innovation Group, Inc. |
Radio1 WOHN |
message on-hold
network |
Kabira
Technologies, Inc. |
ObjectSwitch |
e-commerce
infrastructure platform |
Kana
Communications |
Kana 6 |
eCRM software |
Kanisa,
Inc. |
Kanisa
2.0 |
eCRM
software |
Knowlagent |
KnowDev @nswer |
agent
training/evaluation software |
Learnout
& Hauspie, Dictaphone Solutions |
Freedom
QMS |
logging/monitoring
software |
lightflow,
Inc. |
lightflow
Customer Interaction Platform |
Web-based CIM
software (ASP) |
Lightning
Rod Software |
Lightning
Rod Interaction |
CIM
software |
Lipstream
Networks, Inc. |
Live Voice |
VoIP
click-to-talk |
LivePerson,
Inc. |
LivePerson
Customer Interaction Suite |
eCRM
software |
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M-N |
Magic
Software Enterprises |
Magic
eService |
eCRM
software |
ManagedOps.com,
Inc. |
RapidSuccess |
eCRM (ASP) |
MarketSoft
Corp. |
eOffers |
relationship
marketing portal |
MCK
CommunicationsII |
PBXgateway |
remote PBX/IP
integration gateway |
Mercom |
IntellAgents
2000 |
logging/monitoring
software |
MessageMedia
Inc. |
UnityMail 4.0 |
e-mail marketing
software |
Microlog
Corp. |
uniQue
2.1 |
contact
center platform |
Mobius
Management Systems, Inc. |
ViewDirect |
document
management software |
Mode
Office Systems |
SMART
Station |
ergonomic
workstation |
MoonFire
Corp. |
DialVision 4.5 |
Web/call center
integration (ASP) |
Motivation
Online, Inc. |
Employee
Relationship Management system |
agent
training/evaluation software |
Motive
Communications, Inc. |
AnswerWeb |
self-help/support
solution |
Motorola |
Timeport
P935 |
wireless
communications/information management device |
Multima
Corp. |
NetKeeper
Captain CRM v7 |
helpdesk
software |
mynetsales.com |
mynetsales.com |
sales
force automation (ASP) |
NativeMinds,
Inc. |
NeuroServer 2.0 |
CRM/CIM software |
NEC
America, CNG |
CCDesign
|
CIM
platform |
NewChannel,
Inc. |
NewChannel |
Internet sales
channel (ASP) |
NexTone
Communications |
iEdge
1000 |
applications
server |
NICE
Systems |
Customer Contact
Analyzer |
Web-based
customer analytics |
Noochee
Solutions, Inc. |
Market
Support Solutions Suite |
Web-based
sales/marketing software |
Nuance
Communications |
V-Builder 1.0 |
voice XML
graphical development tool |
NUASIS
Corp. |
NuContact
Service |
eCRM
(ASP) |
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O-P |
ON!contact
Software Corp. |
eCMS |
eCRM
software |
Onyx
Software Corp. |
Onyx 2000 |
eCRM software |
Page
Digital, Inc. |
Synaro |
e-commerce
software |
Parlance
Corp. |
NameConnector |
speech
recognition/directory search |
PAR3
Communications, Inc. |
Intelligent
Response Platform |
alert
and response platform |
Pegasystems |
Enterprise CRM |
CRM software |
PeopleSoft,
Inc. |
PeopleSoft
8 |
eCRM
software |
Performix
Technologies, Inc. |
Acumen
Performance Manager |
enterprise
performance management software |
Persay
Ltd. |
Orpheus
2.0 |
voiceprint
verification software |
Philips
Speech Processing |
SpeechMania 2000 |
speech
recognition platform |
Phonetic
Systems, Inc. |
Phonetic
Portal |
speech
recognition/voice access to Web content |
PipeLive.com |
PipeLive Web
Interaction Center |
Web/call center
CIM software |
Pivotal
Communications |
Pivotal
eRelationship 2 |
e-commerce
software |
Point
Information Systems, Inc. |
e-point 5 |
eCRM software |
Portal
Connect, Inc. |
Call
Processing System 6.0 |
call
management system |
PossibleNow.com,
Inc. |
DNCSolution |
list management/compliance
(ASP) |
PrimeResponse,
Inc. |
Marketing
Mission Control |
relationship
marketing portal |
Primus |
Primus eServer 4.0 |
Web/call center integration |
Pro
Tech Communications, Inc. |
Trinity
Headset |
headsets |
Pulse
Software & Consulting, Inc. |
PIVR Call Center v2.90 |
IVR software |
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Q-S |
Quintus |
eContact Suite |
eCRM software |
Racal
Recorders, Inc. |
Agent
Quality Management |
monitoring/performance
management software |
Rainmaker
Systems |
Contract Renewals Plus |
Web-based sales/marketing
service for contracts |
Rapid
Performance Systems |
Sherpa
Learning |
Web-based
training software |
RealCall,
Inc. |
RealCall Alert |
Web-based click-to-call
customer service solution |
RightNow
Technologies |
RightNow
Web 3.2 |
Web-based
service/support |
Rockwell
Software Inc. |
Arena Contact Center Edition |
call center
simulation/analysis software |
Rockwell
Electronic Commerce |
Transcend
e.Commerce Edition |
CIM
software |
royalblue
technologies |
royalblue HelpDesk |
helpdesk software |
SAS
Institute |
SAS
Solution for E-Intelligence |
Web-based
customer analytics software |
Sedona
Corp. |
Intarsia |
eCRM software |
Selectica |
Selectica ACE 4.5 |
Internet selling
system solution |
Servicesoft,
Inc. |
Servicesoft 2001 |
Web-based service software |
ServiceWare
Technologies, Inc. |
eService
Suite 3.0 |
Web-based
service/support |
Sideware
Corp. |
Enterprise
Interaction Suite |
eCRM (ASP) |
Siebel
Systems, Inc. |
Siebel
eBusiness 2000 |
e-commerce
software |
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Siemens
ICN, Inc. |
HiPath |
integrated
IP/communications architecture |
Simtrex
Corp. |
Star
Trainer |
agent
training/evaluation software |
SIMUL8
Corp. |
SIMUL8 2000 |
call center
simulation/analytics software |
SmartServ
Online, Inc. |
SmartServ
Solution |
transaction
management (ASP) |
SoftBase
Systems, Inc. |
NetLert 2.0 |
desktop
messaging software |
Softeng
(GoWeb1.com) |
ClickCall
Web Call Center |
Web
call-through |
Solant,
Inc. |
EBPP |
electronic
bill payment |
Sound
Advantage |
SANDi CRM |
voice access technology |
Spanlink
Communications |
ExtraAgent
2000 |
Web/call
center integration |
Speechworks
International, Inc. |
Speechify |
text-to-speech engine |
StayInFront,
Inc. |
Visual Elk
8.0 |
CRM
software |
Stratasoft,
Inc. |
StrataDial-The Global Dialer |
predictive dialer/ACD system |
Support.com,
Inc. |
eSupport
Suite |
Web-based
service/support |
Swallow
Information Systems |
CHARTER continuum |
CRM software |
Sybari
Software, Inc. |
Antigen
for Microsoft Exchange |
antivirus/security
solution |
SYMON
Communications Inc. |
DeskView |
desktop messaging software |
Synchrony
Communications, Inc. |
Synchrony
2.0 |
eCRM (ASP) |
synTelate
Corp. |
synTelate 1.0 |
call flow management
software |
Syntellect,
Inc. |
Vista
Speech Enabled Directory |
voice-activated
call routing |
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T-Z |
Talisma
Corp. |
Talisma
Enterprise Edition |
eCRM
software |
Taviz
Technology, Inc. |
eIntegration
Suite 2.0 |
content/data
integration software |
Telamon,
Inc. |
TelAlert
5.1 |
messaging
platform |
TelAthena
Systems LLC |
TelAthena 4.4 |
scripting/lead
management software |
Telephony@Work,
Inc. |
CallCenter@nywhere |
contact
center platform |
Telera |
Telera Connect |
Web IVR (ASP) |
Telrad
Networks, Inc. |
S-1000
Version 7 |
digital
phone system |
ThinAgent.com
LLC |
ThinCRM |
eCRM (ASP) |
ThinkDirectMarketing.com,
Inc. |
DigitalData
Solutions SDK |
data
integration SDK |
TradeAccess,
Inc. |
Dynamic
Agreement |
e-commerce
negotiation software |
Trango
Software Canada Corp. |
MessageStream |
desktop
messaging software |
TriVium |
SimpleRM |
eCRM software |
Ubiquity
Software Corp. |
Helmsman |
SIP
application services platform |
Ulysses
Learning Corp. |
CallMentor |
agent
training/evaluation software |
UniPress
Software, Inc. |
FootPrints
v.4.5 |
helpdesk
software |
Ventaso
Inc. |
Ventaso SC |
front-office
sales effectiveness system (Web-based) |
Vertical
Networks |
InstantOffice |
integrated
communications platform |
Vividence
Corp. |
Vividence Solutions |
Web site analysis service |
VOCALCOM |
Hermes Pro |
contact
center platform |
VocalPoint
Technologies |
VoiceBrowser |
voice browser |
Voyant
Technologies, Inc. |
ReadiVoice |
IP-based
conferencing platform |
Web
Dialogs |
WebInteract Service |
CIM software |
White
Cross Systems Ltd. |
WX/ASP |
customer
analytics (ASP) |
Witness
Systems, Inc. |
eQuality Now |
agent training/evaluation software |
YellowBrick
Solutions |
Visitant |
customer
analytics software |
YOUcentric |
YOUrelate |
eCRM software |
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