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David Sims - TMCnet CRM Alert Columnist[March 30, 2005]

VoEx To Connect Kosovo

By David Sims, TMCnet CRM Alert

Grand Rapids, Michigan-based VoEx International LLC, a provider and designer of global telecommunications & wireless tools, and Arcade Solutions AG today submitted a joint bid to PTK for Kosovo’s Wireless Local Loop Project Consultancy Services for Technical, Commercial, Legal and Financial Support.


And go ahead and try to use that acronym in a headline.

Kosovo’s telecom PTK Fixed Network has ambitious plans to develop their local loop infrastructure to ensure that it can achieve its strategic business objectives and also fulfill its license obligations with regard to tele-density.


Under the regulation of the United Nation Mission In Kosovo, Post and Telecom of Kosovo was established as a network operator in territory of Kosovo in 1999. Today PTK has four discrete business units; Fixed Telecoms Network, GSM Mobile Operator (VALA900), Internet Service Provide (DardaNet) and Post.


It also has four support units providing transversal support to the revenue-generating business units. These support units are Commercial, Finance, Corporate Affairs (encompassing HR & Legal) and Procurement.

PTK believes that the deployment of wireless local loop technology, which supports both narrowband and broadband communication, is a cost efficient and timely method of extending the local loop and is also a key enabler to achieve these strategic aims.

VoEx so far has been leading efforts in many Third World countries in engineering support to design, build, operate and then transfer wireless communications centers and wireless networks. For the two past years VoEx has been active in the design-build of several telecom project in Iraq and has provided extended services to the many companies working in Iraq.

VoEx Chief Strategy Officer Mr. Asaad Y. Alnajjar said “The overall Kosovo telecom status story is close to that of Iraq and both provide virgin grounds to deploy state of the art technology and become among the leaders in their prospective regions.”

Outsourcer VoEx International LLC provides wireless communications and technology products that enable enterprises and service providers around the world to use VoIP and additional advanced telecom and wireless technologies for voice, fax, data, video and other value-added applications.


In many Eastern European locations, local governments see the latest wireless and VoIP technology as a way to leapfrog an entire generation of telecommunications, going from Soviet-era clunky telephony straight to wireless without bothering to install a good, reliable land line service along the way. This reporter’s experiences in both Bosnia and Romania can attest to this strategy.



David Sims is contributing editor and CRM Alert columnist for TMCnet.

To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas. IP Contact Center Summit is co-located with the Speech-World conference, where you can get expert guidance in the deployment of speech technologies to strengthen customer relationships.


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