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SERVICES
INFRASTRUCTURE
BUSINESS TO BUSINESS
SERVICES
Nextel Offers Mobile Workforce Applications
Nextel Communications has announced a variety of solutions for real-time
remote management of scheduling, timesheets, and fleets to offer mobile
workers a variety of communications options. The services are available
through alliances with Airput, which offers the AirHours application to send
timesheet and project information to a central office; @Road, offering
voice, data, and location services integration; and ClickSoftware, which
offers the ClickMobile and ClickSchedule scheduling notification and
scheduling applications.
Contact Nextel at www.nextel.com or by
phone at 800-639-6111
Commtouch Rolls Out Microsoft Exchange 2000 Hosting
Service
Enhancing its carrier-grade messaging and collaboration hosting service,
Commtouch has announced support for Microsoft Exchange 2000. The service
enables small- to medium-sized enterprises and service providers to create,
store, and share messaging information, and features management and
monitoring of systems, as well as a 99.5 percent availability commitment.
The xManage Web-based administration tool is also brandable for resellers.
Contact Commtouch at www.commtouch.com
or by phone at 408-653-4330
New IP Conferencing Service From iTelco
iTelco Communications has announced the private label iTelco Conference
service, available for branding to communications service providers. The
service works with IP as well as PSTN networks, and can interoperate with a
carrier's Voice-over-IP (VoIP) network. Features include text chat,
notification of who is speaking, call recording, file sharing, and the
ability to dynamically scale a conference to allow new participants to join
in. The service may be hosted by iTelco, or licensed to service providers
who wish to host it in-house.
Contact iTelco at www.i-telco.com or by
phone at 408-432-3100
Webley And Indicast Team To Offer Voice Portal Service
Unified communications service developer Webley Systems and voice portal
service provider Indicast have joined together to offer a unified
communications voice portal service that integrates personalized content.
The service may be accessed through subscribers' telephone numbers using
speech user interface with intuitive prompts. Other features include
intelligent call waiting and message notifications. All services are
consolidated into a single message center for retrieval through a phone or
on the Web.
Contact Webley at www.webley.com or by
phone at 888-444-6400
Contact Indicast at www.indicast.com
or by phone at 760-438-5700
Version 6.0 Of Go.Web Wireless Service Announced
GoAmerica has announced version 6.0 of its Go.Web wireless service, which
gives mobile professionals secure access to corporate data and intranets. It
also enables users to send and receive e-mail and access the Internet from
remote locations, and to track information and transactions securely.
Additional features include formatting and bookmarking options, enhanced
navigation, and support for additional data types. The MobileClips tool
allows over-the-air application installation, eliminating the need for
syncing with a computer, and Mail Link allows users to share Internet links
via e-mail.
Contact GoAmerica at www.goamerica.net
or by phone at 888-462-4600
Eyeball Networks Releases New Version Of Video Chat
Service
Version 1.2 of Eyeball Chat LE has been announced by Eyeball Networks. The
new version of the free video chat service adds instant messaging so that
text chat may be used along with the video interface. Other features include
call management so that users may block other users from contacting them,
and one-click access for better integration with Web-based services. Eyeball
also offers a Sales Alliance program for ASPs, ISPs, ILECs, CLECs, and
value-added resellers (VARs). The alliance enables companies to recommend
and position the application to their customers.
Contact Eyeball Networks at www.eyeball.com
or by phone at 604-921-5993
Updated Version Of HearMe's VoiceSERVER Announced
The latest release of HearMe's VoIP application platform, VoiceSERVER, has
been rolled out, enabling deployment of enhanced services through a
next-generation communications network. The platform offers an environment
for VoIP conferencing, calling, and enhanced commerce so that CLECs, ASPs,
and ITSPs can add services that support high margin revenue streams. The
platform offers features like instant conferencing, presence, find me/follow
me capability, and voice-enhanced customer relationship management (CRM).
Contact HearMe at www.hearme.com or by
phone at 650-429-3900
Version 2.0 Of Orchestrate 2000 Unified Communications
Portal Released
Orchestrate has announced version 2.0 of its Orchestrate 2000 unified
communications and content portal. The portal offers users a single Web page
for making telephone and conference calls as well as consolidating voice,
fax, and e-mail messages. The latest version features personal information
management (PIM) synchronization for Palms and other handheld devices, POP
polling, secure socket layer (SSL) access, and customizable Web content
selections.
Contact Orchestrate at www.orchestrate.com
or by phone at 404-487-8301
CallCenter@nywhere 4.0 Announced By Telephony@Work
The latest version of the Telephony@Work call center and e-contact platform
for ASPs, telcos, and call centers, CallCenter@nywhere, has been announced.
The platform offers a suite of browser-based provisioning, supervision, and
report generation interfaces as well as an overall migration to thin-client
computing for performing all tasks through a Web browser. The release
includes a browser-based version of the Administration Manager interface for
instant provisioning and administration, as well as a browser-based version
of the Supervision Manager for listening in on calls, viewing agent screens,
and joining or recording calls.
Contact Telephony@Work at www.telephonyatwork.com
or by phone at 858-410-1600
Instant Communications By eGIX Announced
eGIX has announced its carrier-grade unified communications service, Instant
Communications by eGIX (ICE), for integrated voice mail, e-mail, fax, and
phone access via a Web-based interface. The offering is being extended to
CLECs, ILECs, and ISPs seeking enhanced offerings, and is backed by eGIX's
managed services and 24x7 customer support. Other features include a
one-number option so that subscribers may receive phone calls, voice mail,
and faxes at one number.
Contact eGIX at www.egix.com or by phone
at 888-500-1095
INFRASTRUCTURE
Omvia Line Enables Access To Personalized Services
iVB Network Solutions, a division of InterVoice-Brite, has announced the
Omvia family of products, enabling service providers and enterprises to
offer subscribers access to personalized communications services. The
products enable revenues for service providers, since users can access and
reply to voice, fax, and e-mail messages in a single session. Applications
include messaging, communication portals, payment, and m-commerce, with
fraud control assurance. The product line is also available as an outsourced
service, and includes flexible payment methods and single billing.
Contact iVB at www.intervoice-brite.com
or by phone at 800-700-0122
mPortal Releases Version 2.0 Of Enterprise Everywhere
Mobile Application Platform
Version 2.0 of the Enterprise Everywhere platform from mPortal has been
announced, offering support for scaled mobile applications in a hosted or
licensed model. The new version is at the core of mPortal's Mobile Delivery
Solutions, allowing development and deployment of mobile applications for a
number of vertical markets including communications. The platform integrates
with legacy systems, databases, and Web servers, and is made up of a Mobile
Server and Management Console, a Mobile Client, and a Mobile Development
Environment.
Contact mPortal at www.mportal.com or
by phone at 703-917-7895
Metcalf Global Messaging Service Announced By
MobileSpring
Wireless messaging billing services provider MobileSpring has announced a
solution for the short message service (SMS) market called Metcalf Global
Messaging. The service delivers text messages among GSM, TDMA, CDMA, two-way
paging, and other wireless networks, and allows subscribers to exchange
messages with users of other networks. The service enables routing, protocol
conversion, reformatting, and delivery of messages among disparate networks,
while offering rating capabilities and integration with a carrier's billing
systems.
Contact MobileSpring at www.mobilespring.com
or by phone at 212-391-6668
Crystal Group Offers The DarkSite Remote Management
Appliance
The DarkSite remote management appliance for servers has been announced by
Crystal Group. This platform-independent management tool monitors servers'
health and sends notification of potential problems before applications
fail. The appliance features its own operating system and Crystal's server
management software application, and uses an ISA or PCI slot for power,
making it an easy fit for any type of server. An embedded Ethernet adapter
and serial ports enable remote connection and administration from any Web
browser.
Contact Crystal Group at www.crystalpc.com
or by phone at 800-378-1636
VeraServ Family Of Voice Server Platforms Announced
VoiceXML speech platform developer Verascape has announced its flagship
VeraServ family of voice server platforms, which scale from small systems to
carrier-class models. The platforms enable carriers, ASPs, and enterprises
to host multiple voice applications on one integrated platform. The
platforms are based on Veracape's Vivance architecture, which provides
access to Web site content through standard telephony, using session
initiation protocol (SIP)-based Internet telephony. The architecture is made
up of the VeraServ Media Gateway, the VeraServ Text-to-Speech, the VeraServ
Call Director, and the VeraServ Speech Server.
Contact Verascape at www.verascape.com
or by phone at 847-919-0873
VoiceGenie VoiceXML Gateway 5.0 Available
VoiceGenie Technologies has announced the release of its VoiceXML Gateway
5.0 solution, featuring compliance with the VoiceXML 1.0 standard and
support for SIP and H.323 VoIP capabilities. This voice Web solution enables
users to access Web information, manage personal communications, and conduct
online transactions over any phone using voice commands. Voice traffic may
be routed over an IP network with the latest version, or may be transferred
between PSTN and IP networks.
Contact VoiceGenie at www.voicegenie.com
or by phone at 415-736-0905
Apptimum Operations Platform Available From Qwest
Qwest Communications has announced its Apptimum operations platform,
enabling developers to transition existing applications to services
available over the Internet. The platform utilizes Qwest's broadband network
and application infrastructure provider experience, and is based on the
Microsoft.NET platform. Marketing and indirect sales channels are also
available through the Qwest Business Partner Program, as well as billing,
provisioning, order entry, and customer care services. The Qwest Managed
Exchange 2000 corporate message solution, based on Microsoft Exchange 2000,
is the first application available through the program.
Contact Qwest at www.qwestcybersolutions.com
or by phone at 877-CYBRAPP
Service Provider Edition Of I'm InTouch Unified
Communications Released
01 Communique Laboratory has announced a Service Provider Edition of the I'm
InTouch unified communications solution for telcos, ASP, ISPs, and other
service providers. The offering allows users to access, control, and manage
their communications from any Web browser, wireless Internet device, or
phone. The solution also enables small to medium-sized enterprises and small
office/home office (SOHO) users to preserve existing investments in e-mail,
voice and fax systems while still gaining access to unified communications.
A communications server stores all inbound and outbound messages, as well as
contact database information.
Contact 01 Communique at www.01com.com or
by phone at 800-668-2185
ADC Launches Broadband Services Platform For Adaptive
Communications
ADC has announced its Broadband Services Platform (BSP), featuring a modular
architecture designed to enable service providers to enhance functionality
for adaptive communications. The platform can integrate with changing
network configurations and technologies, and features applications like a
unified messaging portal, an Internet call manager, and short message
service. Other features include voice profiles over Internet mail to connect
various voice mail platforms, and Voice Vector, which enables remote access
to voice mail through local numbers. The platform also includes a personal
organizer, and a mobile message portal for wireless message management.
Contact ADC at www.adc.com or by phone at
800-366-3889
APC Announces Stand-alone Environmental Monitoring
Unit
American Power Conversion (APC) has announced its stand-alone Environmental
Monitoring Unit (EMU) to combat environmental fluctuations such as changes
in temperature and humidity, which could affect the performance of mission
critical equipment. Through a simple, three-step configuration, IT managers
may remotely monitor humidity and temperature, in addition to user-definable
external input. Managers are alerted of changes immediately through e-mail
or SNMP notification. APC also recently announced remote SNMP management to
its DC power systems, in addition to existing access to its AC systems.
Contact APC at www.apcc.com or by phone at
800-877-4080
Release 2.0 Of congruency's CNS 3200 Enhanced Hosted
Communications Platform Available
congruency has announced availability of version 2.0 of the CNS 3200
Enhanced Hosted Communications Platform, adding advanced calling features
and service creation capabilities. The CNS 3200 offers a softswitch, as well
as integrated applications and service creation capabilities. New features
include enhanced voice quality, three-way conference calling, Web caller ID,
and enhanced IPO auto attendant and voice-mail systems. The Streaming Media
Accelerator networking device is also available, offering quality of service
(QoS) to IP telephones over standard and existing Ethernet wiring. The
device monitors incoming information packets, quickly routing voice packets
to IP telephones or PSTN media gateways.
Contact congruency at www.congruency.com
or by phone at 201-712-5590
FreeSpeech Platform Rolled Out By HeyAnita
HeyAnita has announced its FreeSpeech Platform which includes a VoiceXML
browser and developer Web site for quick creation and deployment of voice
applications. The platform controls and manages interoperability of
telephony hardware, voice applications, and speech recognition engines, and
enables developers to use the hardware, software, and programming languages
of their choice. The browser is compliant with the VoiceXML 1.0
specification, and can be used on HeyAnita's telephony network, or may be
licensed to sit at a company's site.
Contact HeyAnita at www.heyanita.com
or by phone at 800-44-ANITA
BCGI Announces Wireless Wallet Payment Solution For
Carriers
Boston Communications Group (BCGI) has unveiled the Wireless Wallet
solution, offering carriers an end-to-end secure m-commerce payment solution
for linking stored value accounts to a network of m-commerce and e-commerce
merchants. An extension of the technology used for BCGI's Prepaid Wireless
service, Wireless Wallet enables users to perform commerce transactions
through a mobile phone, PC, or PDA. Carriers may brand their m-commerce
capabilities with minimal investment and risk using the solution.
Contact BCGI at www.bcgi.net or by phone
at 781-904-5000
openCallAgent Softswitch Introduced In US
Open Telecommunications North America has announced the openCallAgent
softswitch, enabling carriers and ISPs to offer integrated voice and data
services over packet-based and transitional networks. The softswitch offers
carrier-grade call control for voice calls on IP telephony networks, as well
as a full range of call handling features and enhanced voice services.
Contact Open Telecommunications at www.opentelecommunications.com
or by phone at 425-482-5995
SVI Media Server And IVR Platform Version 4 Available
From NetCentrex
NetCentrex has announced the availability of version 4 of its SVI Media
Server and IVR platform, offering support for the H.323, INAP CS1 and CS2,
and CAMEL wireless protocols. The new version allows service providers to
offer media services for VoIP and wireless networks, as well as standard
networks. The platform supports thousands of simultaneous lines, and offers
features like voice recognition, text-to-speech, audio conferencing, and
H.263 video. It also offers a service creation environment, as well as a
distributed architecture to separate call control from media flow.
Contact NetCentrex at www.netcentrex.net
or by phone at 408-521-7400
BUSINESS TO BUSINESS
SecureWorks And Sun To Co-market Intrusion Detection
Appliance
Sun Microsystems will co-market the iSensor intrusion detection appliance
from SecureWorks, for real-time monitoring and response. The Linux-based
appliance monitors network traffic and responds to potential threats, and is
aimed at businesses that locate their servers in a hosted environment. The
partnership will enable Sun's reseller and ISP partners to offer intrusion
detection services to their customers, and the iSensor is also available
exclusively on Sun's Cobalt RaQ server platform.
Contact SecureWorks at www.secureworks.com
or by phone at 404-327-6339
Contact Sun at www.sun.com or by phone at
800-786-0404
TalkingNets Broadens Reach With Two Network
Partnerships
Telephony ASP TalkingNets is extending its offerings by using Telseon's
Gigabit Ethernet IP network to offer its softswitch-based hosted services.
The partnership enables any broadband service provider on the Telseon
network to offer business-class telephony via existing collocation points.
TalkingNets has also announced a partnership with Cogent Communications,
using Cogent's optical IP network to deliver hosted voice services.
Contact TalkingNets at www.talkingnets.com
or by phone at 910-256-0770
Contact Telseon at www.telseon.com or
by phone at 866-TELSEON
Contact Cogent at www.cogentco.com or
by phone at 877-9-COGENT
Four Application Providers Utilize Ellacoya IP
Service Platform
Ellacoya Networks has announced that aTelo, Evoke Communications, Mail.com,
and ScreamingMedia will use its Service Generation System to roll out
enhanced services. The partnerships are part of Ellacoya's APPRISE partner
program, and will enable delivery of enhanced voice services, virtual
meeting services, outsourced e-mail, and news and information.
Contact Ellacoya at www.ellacoya.com
or by phone at 603-577-5544
Contact aTelo at www.atelo.com or by
phone at 703-276-9000
Contact Evoke at www.evoke.com or by
phone at 800-878-7326
Contact Mail.com at www.mail.com or by
phone at 212-425-4200
Contact ScreamingMedia at www.screamingmedia.com
or by phone at 877-870-0001
net.com Partners With E-business Solutions Provider
Idea Integration
Idea Integration has built an interface probe to link Portal Software's
billing and customer management platform to net.com's SCREAM Open
Programming Interface, providing real-time billing on the SCREAM Service
Creation Manager platform. The billing system allows service providers to
manage customer information and capture billing information from the network
in real time. Idea developed the CORBA interface to the Open Programming
Interface to achieve the integration.
Contact net.com at www.net.com or by phone
at 510-713-7300
Contact Idea Integration at www.idea.com
or by phone at 904-360-2700
Integrated Platform For Creating VoiceXML Solutions
Announced
Fonix Corporation, provider of natural user interface solutions, and voice
server and application software developer Audium have agreed to create a
platform for developing VoiceXML-based solutions. The companies will
integrate Fonix's FAAST speech application development framework with Audium's
voice application development platform to enable developers to implement
Internet voice portal and IVR applications.
Contact Fonix at www.fonix.com or by
phone at 801-553-6600
Contact Audium at www.audium.com or by
phone at 212-609-4000
Synchrony And Jamcracker Partner To Offer CRM
Solution
Jamcracker has announced it will offer Synchrony's CRM suite as a hosted
offering, to be integrated with other Jamcracker Web-based services. The
solution will offer universal queuing as well as Internet adaptors to
commerce, self-service, and fulfillment. The Jamcracker Enterprise package
of Web-based services enables small to medium-sized businesses to manage IT
costs by offering deployment, management, and support of services on a
unified platform.
Contact Synchrony at www.synchrony.net
or by phone at 877-796-2663
Contact Jamcracker at www.jamcracker.com
or by phone at 800-450-6054
Voxeo And Nuance Enable Integrated Phone And Web
Applications
Voxeo has become a Nuance Partner Alliance program member, and will
integrate Nuance's speech recognition technology into its nationwide
Voxeo.Net network and Web development platform. The partnership will enable
quick and easy development of voice-enabled phone and Web applications.
Voxeo will integrate the Nuance Voice Web Server, which combines speech
recognition software and a VoiceXML interpreter. The integration will enable
a voice user interface for applications like call center automation, IVR
replacement, and personal communications.
Contact Voxeo at www.voxeo.com or by
phone at 831-439-5130
Contact Nuance at www.nuance.com or by
phone at 888-NUANCE-8
Tundo And Sonus Partner To Offer Services To MDU And
MTU Marketplace
Tundo Corporation has joined the Sonus Networks Open Services Partner
Alliance to deliver line-side services to the multiple dwelling unit (MDU)
and multiple tenant unit (MTU) marketplace. The partnership integrates Tundo's
Distributed Open Telephony Server and Network Telephony System for hosted
voice services with Sonus softswitches and its SGX2000 SS7 Signaling Gateway
to offer PSTN and IP interconnection. Tundo's TelPort integrated access
device (IAD) converts PSTN phones into IP endpoints for gradual MTU/MDU
migration to IP solutions.
Contact Tundo at www.tundo.com or by
phone at 508-836-4333
Contact Sonus at www.sonusnet.com or
by phone at 978-692-8999
AudioCodes And Nuance Partner To Deliver Speech
Recognition And Text-to-Speech Services
Applications developers can make a smooth integration when adding speech
recognition and text-to-speech capabilities to their voice services, thanks
to a partnership between AudioCodes and Nuance. Nuance will offer its speech
recognition and text-to-speech software on AudioCodes' IPmedia platform,
enabling services like voice dialing, voice portals, unified communications,
and auto attendants. The IPmedia platform offers IP switching between
telephony and voice resources for easy scaling of voice applications.
Contact AudioCodes at www.audiocodes.com
or by phone at 408-577-0488
Contact Nuance at www.nuance.com or by
phone at 888-NUANCE-8
AT&T Wireless Customers Gain Access To Voice
Applications Through Tellme
Tellme Networks has announced an agreement with AT&T Wireless to offer
their customers access to a number of voice applications including traffic
reports, stock quotes, weather updates, and sports scores. The services are
powered by Tellme's voice application network and run on its VoiceXML
platform. They may be expanded to include voice messaging and communications
applications.
Contact Tellme at www.tellme.com or by
phone at 650-930-9000
Contact AT&T Wireless at www.attwireless.com
or by phone at 800-888-7600
Dialpad And Level 3 Team To Deliver IP-based Voice
Solutions
Level 3 Communications and Dialpad Communications will jointly market
Dialpad's dialpadaccess voice solutions platform to Level 3 customers like
ISPs and broadband service providers. Dialpad will offer turnkey voice
solutions to those customers, supported by Level 3's softswitch-based IP
voice infrastructure. Offerings include domestic and worldwide termination
of IP calls, billing and CDR solutions, flat rate and debit-based calling
plans, voice mail, and hosting services.
Contact Level 3 at www.level3.com or by
phone at 720-888-1000
Contact Dialpad at www.dialpad.com or
by phone at 408-588-4688
SpeechGenie Solution Announced Through SpeechWorks/VoiceGenie
Partnership
VoiceXML gateway provider VoiceGenie Technologies has announced a
partnership with speech technology developer SpeechWorks International to
create the SpeechGenie integrated platform for speech-driven applications.
SpeechGenie will be compliant with VoiceXML 1.0, and will integrate
SpeechWorks' automated speech recognition and Speechify text-to-speech
engines. The solution will allow customers to access Web information, manage
personal communications, and conduct online transactions over any phone,
using voice commands.
Contact SpeechWorks at www.speechworks.com
or by phone at 617-428-4444
Contact VoiceGenie at www.voicegenie.com
or by phone at 416-736-0905
Tellabs And ipVerse Join NexTone's All For ONE
Partnership Program
NexTone Communications has announced partnerships with Tellabs and ipVerse
through the All for ONE partnership program, to ensure interoperability
between their products and NexTone's Application Switch. The Switch offers
policy-based call routing and signaling interworking for deploying
applications in an IP environment. It has been proven to interoperate with
the Tellabs SALIX 7750 gateway service switch and the ipVerse softswitch for
calls to and from the PSTN.
Contact NexTone at www.nextone.com or
by phone at 240-453-6300
Contact Tellabs at www.tellabs.com or
by phone at 630-378-8800
Contact ipVerse at www.ipverse.com or
by phone at 408-952-5400
ITXC Named Primary Carrier Of deltathree's Hosted
Communications Solution Traffic
deltathree has announced that Internet voice service provider ITXC Corp.
will be the primary carrier of deltathree's Hosted Communications Solution
traffic. The partnership extends deltathree's services to the local loop
worldwide, and much of deltathree's traffic will be carried over the
ITXC.net global network for voice over IP. The Hosted Communications
Solution enables businesses to offer Internet telephony services to their
end users under their own brand names.
Contact deltathree at corp.deltathree.com
or by phone at 212-500-4888
Contact ITXC at www.itxc.com or by phone
at 609-750-3333
Sonus And dynamicsoft Partner To Create Carrier
Solutions
Softswitch and carrier-class media gateway provider Sonus Networks has
announced a partnership with infrastructure solutions provider dynamicsoft
to offer carrier solutions for IP-based services. The relationship will
enable carriers to deploy dynamicsoft's SIP-based solutions to further the
reach of their Sonus softswitch platforms to support IP-based devices like
IP-based phones and PCs supporting voice applications. The solutions may
also be deployed to deliver converged communications services over a
combination of IP and PSTN networks.
Contact Sonus at www.sonusnet.com or
by phone at 978-692-8999
Contact dynamicsoft at www.dynamicsoft.com
or by phone at 973-952-5000
Motorola To Integrate Convergent Networks Softswitch
Into VoIP Solutions
Motorola Broadband Communications Sector has announced it will integrate the
ICServiceWorks softswitch technology from Convergent Networks into its
family of VoIP solutions. Motorola has also made an equity investment in
Convergent as part of the agreement. The solution will offer cable operators
a complete next-generation packet-voice solution with Class 5 features, as
well as a platform for creating enhanced services. Cable operators will be
able to deploy voice and data services over an existing hybrid fiber-coaxial
(HFC) infrastructure.
Contact Motorola at www.gi.com or by phone
at 800-523-6678
Contact Convergent at www.convergentnetworks.com
or by phone at 978-323-3300
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