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Customer Interaction Solutions
2005 CRM Excellence Award Winners
TMC Contact:
Julie Preuss
203-852-6800, ext. 275
[email protected]
Technology Marketing Corporation’s
Customer Interaction Solutions® Magazine Announces the
2005 “CRM Excellence” Award Winners

Norwalk, CT, June 6, 2005—The editors of Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine have announced this year’s winners of the magazine’s 2005 CRM Excellence award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.

Once a year, these awards are presented to companies that provide stories of CRM success experienced by one of their clients after implementing their company's CRM software or services. Awards are based on hard data—numbers demonstrating the improvements that the winner's product has made in one of its client's businesses.

Customer Interaction Solutions magazine implemented the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients.These companies has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

A full list of 2005 CRM Excellence Award winners appear below and will be published in the June and July issues of Customer Interaction Solutions magazine.

Customer Interaction Solutions
2005 CRM Excellence Award Winners
Alorica Inc. Helix by Alorica - ASC Management
Amcat Amcat Contact Center Suite 2005
APAC Customer Services, Inc. Medicare Managed Services Desktop Application
Aplicor Aplicor CRM
Art Technology Group ATG Customer Experience Platform
Aspect Communications Corp. Aspect Customer Self-Service
Avaya Inc. Avaya Customer Interaction Suite
Avolent BizCast
Best Software ACCPAC CRM
Best Software SalesLogix
BT BT Contact Central
Cisco Cisco IP Contact Center (IPCC) Enterprise Edition
Citrix Online Citrix GoToAssist 6.0
ClientLogic ClientLogic Integrated & Pesonalized Customer Service Program
Concerto Software Concerto EnsemblePro
Cross Country Automotive Services Tow-To
Eagle IP LLC EagleACD
Edify Corp. Edify Voice Interaction Platform/ATI's e-Government solution
Empirix, Inc. Hammer Service Assurance for Siebel
Epicor Epicor Clientele CRM.NET
eTelecare Global Solutions Proprietary CRM Package
FrontRange Solutions GoldMine CRM Software
IEX TotalView Workforce Management Version 3.8
Knova (formerly Kanisa) Kanisa Support Center
Live Person Timpani Sales and Marketing
Maximizer Software Maximizer Enterprise 8
MEDFONE, Inc. Centralized Appointment Desk for Network of Community Health Centers
Microsoft Business Solutions Microsoft CRM
NetSuite NetSuite
NICE Systems NICE Perform
NOVO 1 Orbital Customer Acquisition
Onyx Software Onyx Customer Management Suite
PAR3 PAR3’s Automated Customer Communications Solution
Proficient Systems Inc. ProficientSales Server
RightNow Technologies RightNow CRM 7.0
salesforce.com Salesforce Summer ’05
Saratoga Systems iAvenue 6.4
SAS SAS Marketing Automation
Siemens Communications, Inc. Siemens HiPath ProCenter and HiPath IPortal
SITEL Corporation SITEL Customer Care Services
SugarCRM Sugar Professional
Syntellect Continuum Self-Service
Talisma Corp. Talisma 6.0
[email protected] CallCenterAnywhere
Tele-Response Center, Inc. TeleReponse Center Blended Media Program
TeleTech TeleTech On Shore And Off Shore
TELUS Hosted service powered by [email protected]’s CallCenterAnywhere technology
The SAVO Group Sales Asset Manager (SAM)
UniPress Software The FootPrints Hosting Service
VoiceLog, LLC VirtualLogger
Voxify Voxify Automated Agents
VXI Corporation Inc. VXI Passport Headsets
Witness Systems Workforce Management from Witness Systems’ Workforce Optimization Solution
Z-Firm LLC OmniRush Family - FaxRush & ShipRush Server

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