On-Demand Is Much More Than Hosted Customer-Centric Call Center And IVR Offerings Are Only Part Of The Solution
NT: Please tell us about your company, your type of business and your positioning statement. MZ: We're a leading provider of on-demand call center and interactive voice response solutions. The company was founded in 1999 and we serve over 1,500 customers, including KB Toys, Reebok and Kellogg’s.
—11/08/05

Onyx Succeeds By Tying Its Success To
Customers' Success: It's About Speed, Flexibility
And Low Cost
Janice P. Anderson, chairman, CEO and president of Onyx Software Corp., didn't hesitate in delivering her answer when asked to describe her firm's greatest core competency.
—10/26/05

Better, Faster, More Cost-Effective Acquisition
and Retention: Treating Customers With Respect
William J. "Duffy" Mich Jr. believes a fundamental aspect of CRM—respect the customer—must  not be ignored.
—10/21/05

On Cost Reduction In Call Centers And Enterprise
Nadji Tehrani (NT): Please tell us about your company. What is it that makes your company unique, and what is your vision of the contact center industry?  
—10/17/05

Spectrum's Boehm: We're Much More Than Just A Wallboard Supplier!
Dan Boehm knows that his company, Spectrum Corp. of Houston, has long been viewed as a wallboard provider.
—10/06/05

M1's Mission: Turning Complexity Into Simplicity
Craig Mento, president and chief operating officer at Atlanta-based M1 Global Solutions, Inc., believes contact center management and executives have reached a tipping point. The danger: they could just tip over.
—10/03/05

Citrix: The Link to Remote Access and Collaboration
in Contact Centers
An extensive interview with Citrix Online President Brett Caine revealed that he has a clearly defined goal."We want to make remote access and collaboration services as easy to use as e-mail," Caine said.
— 9/29/05

VoIP Is Ready for Prime Time in Contact/CRM
Michael Mitchell is clearly very excited about VoIP. "Up until very recently [VoIP] was something talked about, but not ready for prime time," Mitchell  said. "VoIP has now become ready for prime time." The president and co-founder of SCS then mentioned Intel's HMP product, which his company beta tested.
—9/26/05