NT: Please tell us about your company, your type of business and your positioning statement.

MZ: We're a leading provider of on-demand call center and interactive voice response solutions. The company was founded in 1999 and we serve over 1,500 customers, including KB Toys, Reebok and Kellogg’s.

Janice P. Anderson, chairman, CEO and president of Onyx Software Corp., didn't hesitate in delivering her answer when asked to describe her firm's greatest core competency.

William J. "Duffy" Mich Jr. believes a fundamental aspect of CRM—respect the customer—must not be ignored.

Nadji Tehrani (NT): Please tell us about your company. What is it that makes your company unique, and what is your vision of the contact center industry?

Dan Boehm knows that his company, Spectrum Corp. of Houston, has long been viewed as a wallboard provider.

Craig Mento, president and chief operating officer at Atlanta-based M1 Global Solutions, Inc., believes contact center management and executives have reached a tipping point. The danger: they could just tip over.

An extensive interview with Citrix Online President Brett Caine revealed that he has a clearly defined goal."We want to make remote access and collaboration services as easy to use as e-mail," Caine said.

Michael Mitchell is clearly very excited about VoIP. "Up until very recently [VoIP] was something talked about, but not ready for prime time," Mitchell  said. "VoIP has now become ready for prime time." The president and co-founder of SCS then mentioned Intel's HMP product, which his company beta tested.