October 2008 | Volume 27 / Number 5
In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp. On The Line
By Tim Searcy Headset
By Keith Dawson Compliance Desk
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Listen and Learn
By Joe Fleischer From the Analysts' Desk
By Susan Campbell, Contributing Editor, Customer Interaction Solutions Logout
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Ask the Experts
By Tim Passios, Interactive Intelligence Testimonials
"The standard industry source."
— FORTUNE Magazine
"The Bible of the industry."
— THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications
I read."
— Bob Fately,Vice President, Third Wave International
CRM, BPO & TELESERVICES
A CRM Insider’s Views on Social Media,Facebook and Web 2.0
By David Sims, Contributing Editor, Customer Interaction Solutions Mobile CRM: Are We There Yet?
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions CALL CENTER TECHNOLOGIES
Top Ten Ways to Reduce Contact Center Costs While Improving Service
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions WORKFORCE OPTIMIZATION
INNOVATIVE SOLUTIONS
Seven questions to ask before you choose a contact center
By Dana Allender, Vice President of Marketing, InfoCision Management Corporation Hosted Solutions: “Shrink-wrap” Products vs. Customized Solutions
By Joshua Shale, Director of Marketing, Volt Delta Hosted Solutions AWARDS AND RECOGNITION
BOARDROOM REPORT
Paul Jarman, CEO of UCN
By Nadji Tehrani, CEO, Technology Marketing Corp. CIS Useful Links
Reprints
The YGS Group
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