Customer Inter@ction Solutions Products & Services Selection Guide

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October 2001 Application Service Providers Roundup

Ready, Waiting And Compelling: A Resource For Communications ASPs The Internet is propelling the transformation of both the traditional call center and the manner in which effective sales and marketing efforts are delivered. Competitive business pressures and customer demands mandate communications delivery over every medium in addition to superior customer-facing services with blended agents. For many businesses, the expense versus the ROI in the technologies (and support personnel) makes it difficult or impossible to adopt chat, Web callback, intelligent e-mail routing, VoIP, ACD voice mail or Web collaboration. Similarly, stellar CRM software solutions, application integration, workforce and workflow management, automated IT and help desk support or general business applications can be too expensive for all but the largest enterprises to license and operate on premise-based systems, let alone to provide the warm bodies to staff an operation. Then, too, the increasing complexity of the software (and multiple users within large enterprises) makes both the cost of ownership and the cost of upgrading increasingly expensive, including the attendant associated distribution and administrative costs. Enter the application service provider. An application service provider (ASP) can be defined as a company that provides and manages applications and computer services to individuals or companies over the Internet or through a private network. The ASP owns and operates applications and servers and employs the staff for maintaining the operation. Services provided by an ASP are billed on a variety of plans, including pay-per-use, subscriptions and licenses. ASP services are an important alternative not only for smaller companies having to cope with smaller budgets and fewer technology resources, but also for larger companies wishing to outsource a portion of their business process. In fact, there are many services available to SOHOs and individuals: data storage/retrieval, instant messaging, office management, phone call notification, graphics and more. While investigating the myriad benefits your company can potentially derive through hosted applications and services, having several questions at the ready may assist you in "comparing and contrasting" potential service providers. A few important issues include data and connection security, moving data from your applications/systems to the ASP application, application access (such as through software or a browser), procedures for handling hardware failures (i.e., sufficient system redundancy) and service issues, application training and support for your staff, data backup methodology, service level agreements and business processes that may be affected by the hosted application and how they will be affected. ASPs come in all sizes, and their offerings run the gamut from specific, targeted applications to megasolutions. The following companies are representative of that remarkable range: an array of effective, efficient and affordable hosted applications and services that can pay dividends to you and your customers.
Software Categories:	A=Web portals B=Self-help/self-service C=Electronic bill presentment and payment D=CRM Solutions E=Data/knowledge base F=Communications G=Sales/marketing solutions H=Web site analysis
ACME Interactive Kim Green [email protected] 800-632-1077 www.ourproject.com B, D, G Agilera, Inc. Jennifer Wing [email protected] 303-874-5872 www.agilera.com B, D, E, G Alorica, Inc. Ed Kisman [email protected] 630-775-1900 www.alorica.com A, B, C, D AmeriNet, Inc. Sales dept. [email protected] 800-800-0467 www.debit-it.com C AppShow Kevin Nelson [email protected] 949-631-0274 www.appshow.com B, D, G, H Aventura Networks, Inc. Craig A. Waltzer [email protected] 305-937-2000 www.aventuranetworks.com A, D, F, G Business Link International David Baeder [email protected] 800-929-1643 www.blifax.com G Catapult Creative Group Terri Wallace [email protected] 856-235-7500 www.presentationgiant.com B, F, G Central Net Corp. Chris Chang [email protected] 626-330-8546 www.cnc-global.com E, F CheckFree Corp. 678-375-3000 www.checkfree.com C ClientReps.com Taher Khan [email protected] 914-882-2587 www.clientreps.com D Computer Talk Technology, Inc. Sales dept. [email protected] 905-882-5000 www.computer-talk.com B, F Connected Corporation Wayne St. Amand wst.amand@connected. com 800-353-3078 www.connected.com B, G DCA Services Karen Halvorson [email protected] 405-951-9300 www.dcaservices.com B, C digiMine Inc. Steve Finnegan [email protected] 425-460-5000 www.digimine.com H eAssist Global Solutions Fran Ducharme [email protected] 858-458-4188 www.eassist.com B, D, E EchoMail, Inc. Christine Griencewic [email protected] 617-354-8585 www.echomail.com C, D, F, G Echopass Corp. Nathan Peterson [email protected] 801-258-7000 www.echopass.com D, F Fuze Technologies, Inc. Chuck Van Court [email protected] 888-941-3893 www.fuze.com B, E Givex Corporation Karen Budahazy [email protected] 877-350-9660, ext. 234 www.givex.com C, G Harte-Hanks, Inc. Elizabeth Donovan [email protected] 800-456-9748 www.harte-hanks.com D iBasis Inc. Sales dept. [email protected] 781-505-7500 www.ibasis.net F ICT Group. Inc. John D. Campbell [email protected] 800-201-1085 www.ictgroup.com D iemagine Bob Curry [email protected] 312-596-8162 www.iemagine.com B, D, E, F InclusiveASPnetworks Skip Rafferty [email protected] 609-926-6230 www.homisco.com E, F, G Interactive Portal Debbie Thornburg [email protected] 317-803-8000 www.interactiveportal.com F InterOPS Management Solutions Jeffrey M. Kaplan [email protected] 888-872-2889 www.interops.com G Ineto, Inc. Jeff Gossman [email protected] 877-GO-INETO www.ineto.com B, D, E, F ISC Bob Jurik [email protected] 212-477-8800 www.isc.com G IXS WEBOFFICE David Minns [email protected] 905-853-4966 www.ixs-weboffice.com D ManagedOps.com Pam Maxfield [email protected] 603-644-7837 www.managedops.com D Message Time Inc. Gene Roush [email protected] 800-937-9921 www.messagetime.com A, D, E, F, G Millennium Teleservices Jacqueline R. Harris [email protected] 877-877-7698 www.mmtel.com D Networld Communications Inc. Bryan Barber [email protected] 415-276-8085 www.ndw.com F PeopleSoft eCenter (a division of PeopleSoft, Inc.) Deepak Gupta [email protected] 800-380-7638 www.peoplesoft.com C, D Project Arena Caleb Entrekin [email protected] 510-286-8020 www.projectarena.com D, E, G QUIQ Rich Buchanan [email protected] 650-294-2900 www.quiq.com B, D, E RightForce Lori Fratilla [email protected] 877-336-7231 www.rightforce.com F, G SafeHarbor Technology Corporation Sue Cummings [email protected] 206-922-5000 www.safeharbor.com B SAS Institute Richard Roach [email protected] 919-677-8000 www.sas.com D, H ShoWiz, Inc. Sales dept. [email protected] 510-651-0308 www.showiz.com G Speaklink, Inc. Ton Yazici [email protected] 206-832-3500 / 877-773-2554 www.speaklink.com A, B, D Syntellect Mike Garvey [email protected] 602-789-2772 www.syntellect.com B, C, D, E. F, G TalkingNets, Inc. Justin Donaton [email protected] 910-332-1800 www.talkingnets.com F Vail Systems Joseph Carey [email protected] 800-360-8245 www.vailsys.com D, F VASTNetworks, LLC (dba VASTNetworks.net) Ron Baron [email protected] 509-575-1605 www.vastnetworks.net D Vividence Blake Wise [email protected] 650-645-5000 www.vividence.com H WebMiner Taddy Hall [email protected] 212-813-6768 www.webminer.com G West Corp. Mark Meudt [email protected] 800-841-9000 www.west.com B, D, F, G White Pajama Ellen Pensky [email protected] 877-725-2621 www.whitepajama.com D WorldManuals A/S Andrew Martyn [email protected] +45-3338-6600 www.worldmanuals.com A, B, E [ Return To The October 2001 Table Of Contents ]


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