OUTSOURCING OF
CALL CENTER AND CRM FUNCTIONS
19th Annual Top
50 Outbound Teleservices Agencies Ranking
CALL CENTER/CRM MANAGEMENT SCOPE
Legislation Doesn't
Always Mean Loss Of Productivity
3 Percent, 2 Seconds
And One Chance To Get It Right
CRM
Data Quality:
CRM's Weak Link
RE: LOCATIONS:
Puerto Rico
CUTTING-EDGE TECHNOLOGIES FOR THE CONTACT CENTER
Real-Time CRM: A
Competitive Advantage Today, A Competitive Imperative Tomorrow?
COMPLIANCE TECHNOLOGIES &
SOLUTIONS
In The Face Of
Do-Not-Call, Creating Profit In The Call Center
MONTHLY FEATURES
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Publisher's Outlook
By Nadji Tehrani
High Priority!
By Rich Tehrani
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