Company Name, Location, Total Number of Call Centers &
Web Site

Phone/Fax

Year Began Teleservices &
Min. Size of Projects Accepted

Type of Calling

Specialization

2001 Rank

1. SR. Teleperformance - Paris, France (81)
www.srtele
performance.com

+33 155764080
+33 155768686

1978
none

b-to-b 25%
b-to-c 75%
outbound 57%
inbound 42%
interactive 1%

CRM/E-CRM, Teleservices, In- and Outbound Telemarketing

1

2. Call Center Alliance - Paris, France (10)
www.callcenter
alliance.com

+33 140937686
+33 140937676

1992
1,000 hrs.

b-to-b 30%
b-to-c 70%
outbound 60%
inbound 40%

Customer Service, Teleservices, Web Contact Center

2

3. RMH Teleservices* - Bryn Mawr, PA (7)
www.rmht.com

800-367-5733
610-520-5356

1983
5,000 hrs.

b-to-b 20%
b-to-c 80%
outbound 60%
inbound 40%

Customer Support, Sales

5

4. SITEL Corp.* - Baltimore, MD (32)
www.sitel.com

410-246-1505
410-246-0170

1985
2,500 hrs.

b-to-b 25%
b-to-c 75%
outbound 35%
inbound 64%
interactive 1%

Customer Acquisition, Customer Care, Technical Support

4

5. TeleTech Holdings, Inc.* - Englewood, CO (22)
www.teletech.com

303-397-8100
303-397-8671

1982
10,000 hrs.

b-to-b 35%
b-to-c 65%
outbound 7.6%
inbound 88.5%
interactive 3.9%

Communications/Media, Transport/Logistics, Financial Services

7

6. Xentel DM Inc.* - Toronto, Canada (21)
www.xentel.com

416-633-4646
416-633-4643

1977
500 hrs.

b-to-b 35%
b-to-c 65%
outbound 99%
inbound 1%

Fund Raising, Event Production/Promotion, Financial Services

3

7. TeleSpectrum Worldwide - King of Prussia, PA (4)
www.telespectrum.com

888-343-9870
610-878-7931

1982
500 hrs.

b-to-b 15%
b-to-c 85%
outbound 52%
inbound 44%
interactive 4%

Telecommunications, Financial Services, Insurance

6

8. ICT Group - Langhorne, PA (12)
www.ictgroup.com

800-799-6880
215-757-7877

1981
2,000 hrs.

b-to-b 10%
b-to-c 90%
outbound 50%
inbound 47%
interactive 3%

Telesales, Customer Care, Marketing Support Services

9

9. Atesia S.P.A.* - Rome, Italy (4)
www.atesia.it

+39 06729871
+39 0672987820

1989
1,000 hrs.

b-to-b 10%
b-to-c 90%
outbound 26%
inbound 71%
interactive 3%

CRM/E-CRM, Customer Service, Sales Support

11

10. Convergys Corp.* - Cincinnati, OH (10)
www.convergys.com

800-344-3000
513-458-1315

1988
2,500 hrs.

b-to-b 25%
b-to-c 75%
outbound 20%
inbound 70%
interactive 10%

Customer Service/Tech Support, B-to-B Sales, Direct Response

8

11. ACI Telecentrics - Minneapolis, MN (2)
www.acitel.com

612-928-4747
612-928-4701

1986
1,000 hrs.

b-to-b 20%
b-to-c 80%
outbound 95%
inbound 5%

Customer Service/Care, Telecommunications, Financial Services

15

12. Teleperformance USA (includes Market USA) (part of the SR. Teleperformance Group) - Salt Lake City, UT (3)
www.tele
performanceusa.com

800-431-5101
801-359-6843

1993
500 hrs.

b-to-b 10%
b-to-c 90%
outbound 70%
inbound 30%

Financial Services, Insurance, Customer Service

n/a

13. TCIM* - Wilmington, DE (1)
www.tcim.com

302-633-3000
302-633-3270

1988
2,000 hrs.

b-to-b 30%
b-to-c 70%
outbound 45%
inbound 54%
interactive 1%

Financial Services, Telecommunications, Web-enabled Outsourcing

n/a

14. LiveBridge, Inc. - Portland, OR (4)
www.livebridge.com

503-652-6000
503-653-3994

1988
1,000 hrs.

b-to-b 15%
b-to-c 85%
outbound 50%
inbound 50%

Financial Services, Telecommunications, Database Management

14

15. SODEMA, Inc.* - Montreal, Canada (1)
www.sodema.com

514-287-1717
514-287-1886

1984
1,500 hrs.

b-to-b 20%
b-to-c 80%
outbound 50%
inbound 50%

Telecommunications, Financial Services, Help Desk

12

16. EDS* (Electronic Data Systems) - Plano, TX (5)
www.eds.com

972-604-6075
972-604-3603

1986
12 hrs.

b-to-b 60%
b-to-c 40%
outbound 5%
inbound 92%
interactive 3%

Customer Care Services, Technical Help Desk, Telemarketing

n/a

17. VOXDATA - Montreal, Canada (2)
www.voxdata.com

514-871-1920
514-871-2605

1995
1,000 hrs.

b-to-b 25%
b-to-c 75%
outbound 40%
inbound 60%

Financial Services, Insurance, Telecommunications

13

18. Technion Communications Corp. - Hollywood, FL (2)
www.technion.com

954-721-1994
954-981-4321

1994
5,000 hrs. 

b-to-b 15%
b-to-c 85%
outbound 60%
inbound 35%
interactive 5%

Pay-for-Performance Programs, Customer Care, Multilingual

n/a

19. AFFINA - The Customer Relationship Co. - Peoria, IL (1)
www.affina.com

877-4-AFFINA
309-679-4408

1973
350 hrs./mo.

b-to-b 30%
b-to-c 70%
outbound 8%
inbound 90%
interactive 2%

Contact Management, B-to-C Sales/Service, CRM

17

20. DialAmerica Marketing, Inc. - Mahwah, NJ (59)
www.dialamerica.com

201-327-0200
201-327-4875

1957
variable

b-to-b 15%
b-to-c 85%
outbound 90%
inbound 7%
interactive 3%

Customer Acquisition, Retention and Growth

19