FEATURE ARTICLES
Online
Conferencing Nuts & Bolts
By Tim May, Databeam Corporation
The T.120 Standard: What
Is It? (sidebar)
Call
Connection Technologies and Internet ACDs
By Chris Botting, PakNetX
The
Web-Enabled Call Center:
Reaching Out To The Online Community
By Steven Dresner, ESSL Technologies
Lucent
Serves Up Customer Service Over The Web (sidebar)
By Sam Diamond
ISDN: The Future Of Internet Telephony
By Peter Geier, Eicon Technology
Selling Smarter With Web Call Back
By David Barker, Response Interactive, Inc.
Achieving Toll-Quality Voice Over IP
By Prabhu Kavi, Ascend Communications, Inc.
Internet Telephony: Hype or Opportunity?
By Mordy Rothberg & David Greenblatt, IDT Corporation
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PUBLISHER'S OUTLOOK
Decisions,
Decisions: Which Solution Is Right For You?
By Rich Tehrani, Group Publisher
COLUMNS
Industry Insight
The Case For IP Telephony
By Laurence J. Fromm, Dialogic Corportation
Next Wave
Managed Networks: Enabling Predictable QoS Guarantees
By Mike Katz, NetPhone, Inc.
PRODUCT REVIEWS
Riparius Ventures, Inc.'s ConairPhone
Aplio Inc.'s Aplio/Phone
Oki Network Technologies'
BS-1200
Internet Gateway
Mustang Software, Inc.'s
Internet
Message Center
ROUND UP
Internet Telephony Client Applications
DEPARTMENTS
Regulation Watch
Open
Letter To Vice-President Gore
Industry
News
Speaking With
Alon Cohen On Version 2 Of H.323
Focus On
An Internet Telephony Services Wholesaler
Round Table
Overcoming Hurdles
Center Stage
Editor's Choice Awards
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