June 1999

• ARTICLES
  Does Your Call Center Do The Web?
  By Scot Thomas Robinson, for Knowlix Corporation, Inc.

  Web-Based VoIP For Customer Service
  By Walker Angell, Eliance Corporation

  Microphone, Camera, Action! IP Video Conferencing Meets The Desktop
  By Fran�ois Desloges, VIPswitch, Inc.

  The Case For H.323 In Videoconferencing
  By Roger Wallman, White Pine Software

  The Changing Face Of The Last Mile
  By Tom Curran, ShelCad Communications

  The Copper Rush Is On
  By John Hudak, Patton Electronics Company

  Network-Based VPNs. The Next Generation
  By Ian Mashiter, Ennovate Networks, Inc.

• PUBLISHER'S OUTLOOK
  Internet Telephony Excitement Fills The Air
  By Rich Tehrani, Publisher, Internet Telephony�

• COLUMNS
  Mind Share
  Viva La Revoluci�n!
  By Marc Robins, Associate Publisher, Internet Telephony�
  
  Reality Check
  The Droop In The Local Loop
  By Robert Vahid Hashemian
  
  Industry Insight
  Web-Enabling The Call Center
  By Laurence J. Fromm, Dialogic Corporation

• DEPARTMENTS
  Industry News
  
  Focus On
  VoIP Interoperability - The Gateway/Gatekeeper Dance
  
  Center Stage
  
  Services
  
  Roundup
  Carrier-Class Internet Telephony Gateways