You may have noticed that we rarely review simple analog IP gateways
anymore; they all tend to be the same lately. However, Net2Phone's new
Multi-Max does something significantly different than the others, and an
equally significant feature upgrade is planned for later this year. Here's
the beef: Unlike most small gateway systems where the customer has to supply
the IP network, the Multi-Max works by using your corporate account on
Net2Phone's existing international network. Later this year, an upgraded
version will include PBX functionality in the same box, making it the
industry's first IP-PBX -- or voice/data switch, or "softswitch,"
or whatever you prefer -- that's specifically designed for small companies.
INSTALLATION
The first thing you do with the device is remove its objectionable plastic
case, which seems better suited to a futuristic SOHO voice-mail system or a
household doorbell unit on steroids. Inside, we found an Ethernet port,
eight analog telephone ports, an AC power outlet, and an RS-232 serial port.
Two models are available, with either four or six ports for PBX
connectivity; the remaining ports are for connecting analog extensions like
a fax machine or administrator's phone.
We decided to test the product in a lowest-common-denominator fashion. To
do so, we connected just one analog telephone extension, and we attached the
device via Ethernet directly to a network hub and an external T1 line, which
meant that the whole setup was outside the bounds of our corporate firewall.
(In the real world, you'd carefully place the Multi-Max behind a hole in the
firewall.)
After all is plugged in and turned on, there is a brief POST sequence,
which is finished when the unit's three system LEDs stop blinking. The
actual system configuration has two parts. The main task of the first part
is setting the unit's IP address, which is done by connecting with terminal
emulation software to the serial port. We used Windows HyperTerminal, and
the task took just a few minutes. For the second part, access to the
Multi-Max is made by using the included management software on any Windows
computer on your network. The necessary settings here include the system IP
address and subnet mask, which are already set if you've used the serial
configuration method; entering your Internet gateway address; entering two
server addresses, which are supplied to you by Net2Phone; and entering your
office's Internet bandwidth and number of outside lines. Next, there are
settings that determine the unit's quality of service (QoS) and maximum
available simultaneous connections; the minimum and maximum jitter buffer
settings for voice and fax; and your company's Net2Phone account number and
password. When all of this is done, installers choose the option to write
the data to the unit, and a system reboot is required. A final option for
installers is whether to wall-mount the unit or to leave it on a shelf or
desk; wall-mounting hardware and directions are included if you choose that
option.
Although this setup process worked fine in our laboratory, things are
more complicated in real-world scenarios. One of the product's "fine
print" issues is that it can only dial outbound; it cannot terminate
inbound calls. But, that doesn't limit its usefulness: You might configure
your company's PBX to require prefixing PSTN calls with one telephone button
and IP telephony calls with another; you could set your PBX to make only
long-distance calls using the Multi-Max; perhaps you'd set a routing table
so your remote workers or traveling employees can dial into the PBX and out
through the Multi-Max. Although this kind of functionality is largely
dependent on your existing equipment, as far as the Multi-Max device knows,
it's all just outbound calling -- even if the product leaves your CTO a bit
disappointed, your CFO will love it.
DOCUMENTATION
The instruction manual for this product is just 28 pages, and it's clearly
lacking. A decent attempt is made to explain the product's usability with a
few diagrams and overview text, but we'd like to see more detail and more
clearly written copy. The installation section is average -- the product is
so easy to install that it wouldn't really matter, except that more
attention should be given to integrating with existing phone systems. The
configuration section is the manual's jewel; we like the explanations of
what the various settings do and how they affect performance. The operation
section gets very brief treatment, which we dislike. Four useful appendices
bring up the rear. Still, the manual's shortcomings are overshadowed by the
absence of any online help in the product; the GUI's "help" button
only provides the system version and typical "about" information.
Despite this mediocre documentation, we had the product out of the box and
fully functional in the three hours between returning from a late lunch and
ditching work early for company softball practice, which is rare for IP
telephony gear.
FEATURES AND OPERATIONAL TESTING
This section of our product reviews normally produces a thousand words of
insight, which we hope helps you make a buying decision. But the Multi-Max's
feature set is a unique hodgepodge, and our operational testing impressed
even some TMC employees who have nothing to do with the technical side of
things. The product is not feature-rich, but the features that are here work
very well. Their simplicity will impress any IT professional, and like the
"I Can't Believe It's Not Butter!" product, the quality of
Net2Phone's Internet telephony calls continually wows us.
As we started to mention in the installation section, there is a simple
management GUI. You can set things like the maximum bandwidth, with a
minimum bandwidth of 16 Kbps per line. The high and low jitter buffer depths
for both voice and fax data can be set in 15 ms increments, and the account
option shows refreshed balance information after every call. From the
monitoring menu, system and call logs can be generated with a debugging
mode, and the unit can be reset, upgraded, and reconfigured to the system
default options.
Making a telephone call, once you're out of your PBX and onto a Multi-Max
line, involves only entering the destination number followed by a # sign.
The actual call quality is exceptional -- our own tests and the feedback
we've heard from anyone who has ever made a call using Net2Phone's network
support this. The quality is so good, in fact, that system administrators
have no need to worry about which voice codecs to use, a definite first for
a CPE gateway.
ROOM FOR IMPROVEMENT
Certain "room for improvement" items grabbed our attention without
much effort. One is the documentation and lack of online help, but no
further discussion of this is needed beyond what's mentioned above. Another
is the way billing information is provided: It's nice that your account
balance is refreshed after each call, but since more detailed information is
available at Net2Phone.com, it would be a smart idea to include a hotlink
from right inside the GUI, with an alarm when your account is low. Imagine
if an end user tried to make a phone call and received an account error
message? We'd also like to see the inclusion of an SDK, so administrators
can add their own features or use a customized version of Net2Phone's
PC-to-phone software.
CONCLUSION
This has been one of the shortest product reviews we've ever written for a
business-class IP gateway. For using Net2Phone's existing IP network, the
Multi-Max redefines what it means to be an enterprise edge device. The
product has some flaws, but we're thrilled with its ease of installation and
administration. Further, we're ecstatic about the coming PBXified version.
If your small- or medium-sized office has hefty long-distance needs for
voice or fax and you don't want to invest in the staff or equipment upgrades
for building your own IP telephony solution, then this product is as close
to a perfect solution as you'll find. For its innovation, we honor it with
our Editors' Choice Award.
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