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Special Focus
April  2000


It�s Show Time! Communications Solutions� EXPO Hits D.C.

This month�s Communications Solutions� EXPO (formerly CTI EXPO) promises to be quite an event. On Wednesday April 26th, thousands upon thousands of decision makers (service providers, resellers, developers, as well as enterprise users) will gather at the Washington, D.C. Convention Center to witness the latest in Internet telephony and next-generation communications and call center/CRM solutions.

Produced by Technology Marketing Corporation (publisher of this magazine), Communications Solutions EXPO has earned its fine reputation as a truly remarkable venue to compare and purchase the latest products and services as well as its reputation as one of the best educational conferences in the industry. As always, Communications Solutions EXPO will feature a wealth of free attractions on the show floor as well as the only conference program designed by the editors of Internet Telephony�, Communications Solutions�, and C@LL Center CRM Solutions� magazines and the engineers of TMC Labs�.

Yet again, the show promises to feature the best of the technologies and services revolutionizing the voice and data worlds. To that end, here�s a partial list of the attractions and conferences, as well as the Internet telephony-specific vendors you�ll want to see in Washington. Remember, the show opens with a pre-conference day of education on April 26th, and the Exhibit Hall and main conference will take place on April 27th and 28th. Don�t miss out! Get the answers you need at Communications Solutions EXPO.

A live, on-site network serving as the multivendor interoperability proving ground, showcasing IP telephony standards compliance. This will be the industry leading third time that a TMC-produced EXPO is hosting this Internet telephony interoperability event.

This year�s ConvergeNET looks to feature interoperable products and services from the following companies: Active Voice, Aspect Communications, Cisco Systems, elemedia, e-Voice, GTE Internetworking, iFace.com, Motorola, Net2Phone, Nortel Networks, Nx Networks, PakNetX, Picazo Communications, Praxon, Quicknet Technologies, Quintum, ShelCad Communications, Star-
Vox, Tundo, and Vsys.

Next-Gen Telco In A Booth
Explore the nuts and bolts of an actual ITSP (Internet Telephony Service Provider) complete with profit-generating enhanced services.

Internet Phone Center
Through a special sponsorship arrangement between TMC and Quicknet Technologies, all attendees at Communications Solutions EXPO Spring 2000 will be able to make FREE International phone calls at the show�s Internet Phone Center.

The Internet Phone Center is a special area of the show floor equipped with multimedia PCs and the latest Internet telephony gear from Quicknet. Visitors to the Center will be able to make Internet phone calls anywhere in the world, utilizing the networks of a variety of ITSPs (Internet Telephony Service Providers). The Center will provide attendees with the unparalleled ability to compare the quality and service of each ITSP � while enjoying FREE global calling.

Your Remote Office
Take advantage of next-generation communications server technology to redirect your phone and fax calls to this special area of the show floor, which has been set aside as your personal workspace. You will also be able to conduct conference calls, receive voice mail, send faxes, and check e-mail. This unique Communications Solutions EXPO attraction is sponsored by Interactive Intelligence.

Live, Web-Enabled Multimedia Call Center
A live, on-site working call center employing the latest Web-enabling technologies and applications. At its previous outing this call center made over 10,000 customer contacts in two days. (Sponsored by CellIT)

Nortel Networks� Succession Trailer
See the latest next-generation network technology from Nortel Networks on display in a unique 40' tractor-trailer, right on the show floor!

First Time Event! Solutions Quest 2000
Find the solutions to your communications needs and win a great prize at the same time! When you pick up your attendee information packet in the registration area at the show, you will be given a Solutions Quest 2000 entry card. Visit each attraction listed on the card, and collect your stamp from each one. After your card is full, fill out the form and drop it off in the entry bin, located in the lower Exhibit Hall. Prizes include digital cameras, Handspring PDAs, and more! The drawings will take place at about 4:15 p.m. local time in the registration area on Friday, April 28, 2000. Please note: You must be present to win! Of course, this is in addition to the other terrific prizes that will be available to Communications Solutions EXPO most notably a new Jeep Cherokee, sponsored by Cincom.

Other free, live attractions at the show will include the following: a Live CRM Showcase; Communications Solutions� Live Office of the Future; Consultants� Corner; A TelePost-sponsored Messaging Center; and a Job Fair and Career Resource Center.

Communications Solutions EXPO Learning Centers are technology-specific �no sales, no hype� areas where you can compare and evaluate cutting-edge communications solutions from the industry leaders. In Washington, attendees will have six Learning Centers to choose from, including:

IP Telephony Testing Tools: With the perpetual explosion of the Internet and the continuing standardization of the IP protocol, new breeds of testing tools have arrived. Now, you can test how well a VoIP call performs, whether you�re evaluating latency, PSQM scores, or other important voice tests. There are even Fax over IP testing tools available. Leading companies, such as Hammer Technologies, Ameritec, Zarak, and Hewlett Packard/Agilent, will test many aspects of IP telephony functionality. In this Learning Center, there will be enough diversity for users of any level to get a feel for this latest testing technology.

Next-Gen Wireless: IP is already becoming the universal wireless networking standard, and it also won�t be long until Palm-based products merge with cell phones. In addition to telephony, IP wireless devices are becoming more and more sophisticated. Soon, they will allow you access to e-mail, the Net, GPS, a database of contacts, and myriad other features. Come see how far wireless technology will take us in its next generation of products.

In addition, you can visit four other unique Learning Centers, covering: Application Service Providers (ASPs); e-Sales/e-Service; Speech Recognition; and TAPI 3.0.

Internet Telephony Solutions: This pre- and main-conference track examines the latest IP telephony technology and applications as well as all the essential selection and implementation considerations you need to make before deploying this revolutionary technology. Sessions cover IP faxing; achieving high quality of service; standards and interoperability; gatekeepers and H.323; broadband options; video over IP; current and future trends and innovations; and more!

Next-Gen Service Provider Solutions: This main conference track is designed for existing service providers � telco, IXC, CLEC, RBOC, ISP, PTT, etc. � who are looking to offer the latest enhanced services to their existing subscribers, as well as for prospective startup ITSPs (Internet telephony service providers), ASPs (Application Service Providers) and ICPs (Integrated Communications Providers). A wealth of information and topics will be covered, including billing and provisioning strategies and solutions; VPNs; delivering enhanced services; next-gen network devices from the edge to the core; last-mile solutions and opportunities; and deploying a state-of-the-art NOC (network operations center).

E-Sales/E-Service Solutions: This special pre-conference track explores issues vital to the care and servicing of customers in the exploding e-commerce sector. Sessions focus on Web-enabling the call center; employing self-help and interactive software solutions; implementing e-commerce security; designing Web sites with the customer experience in mind; and using customer feedback to improve sales.

Wireless Solutions: This special pre-conference track explores the hot new world of wireless data, including mobile IP-based applications and services, 3G (third-generation) wireless technology, wireless local loops, and Bluetooth and the wireless Personal Area Network (PAN).

Communications Developer Solutions: This special pre-conference track covers key areas that pertain to communications system and application development. Sessions will cover selecting application generators; choosing the right DSP-based resource boards; testing issues and methodologies; CT Media development; and industrial computers.

Microsoft Communications Development: This special conference track focuses on how developers familiar with Microsoft�s array of software solutions can become full partners in the communications revolution, designing applications that will provide added value, regardless of the underlying infrastructure. Learn how to develop an array of solutions, including unified messaging, collaborative computing, video conferencing, e-commerce, VoIP, PBX/ACD, wireless data, cable telephony, and Windows CE-based PDA solutions. Topics to be discussed include issues surrounding the impact of Windows 2000, TAPI 3.0, Windows NT-based communications features, new development tools, and the evolution of Windows CE.

There will be four other conference tracks focusing on CTI Development, Call Center/Human Resources, CRM Solutions, and Call Center Solutions.

Following is a brief description of just a small sample of the hundreds of vendors that will be exhibiting at Communications Solutions EXPO Spring 2000.

3Com will be showcasing the award-winning NBX 100 Communications System, a business telephone system that delivers quality and productivity: Unified Messaging/IMAP4, CTI/TAPI, AA, easy-to-use Web browser-based remote administration, call center solutions, H.323, T1, IP, multi-line or analog. The converged infrastructure reduces the cost, and increases the power of your scalable, multi-site voice/data network.

Artisoft will be demonstrating its award-winning TeleVantage � a PC-based phone system designed specifically for small to medium-sized businesses. With TeleVantage, you have all the functionality of a stand-alone PBX, plus unprecedented call management that lets you maximize your productivity while controlling costs. TeleVantage provides intelligent call management and messaging features for up to 96 trunk lines and 264 extensions.

AudioCodes Ltd. designs, develops, and markets enabling technologies and products for voice over packet networks. AudioCodes� product line includes signal processor chips, VoIP communication boards, communications software, and VoIP media gateway modules for OEM customers. For more information on AudioCodes, please visit the company�s Web site.

CellIT, Inc., is a leading developer of software to automate multimedia customer interactions. When installed on an industry standard server, the CellIT flagship product, CCPRO, offers a comprehensive solution for managing all forms of customer interactions, including inbound and outbound phone calls, e-commerce, and other Web-based interactions, faxes, messaging, and voice response. The company commenced operations in 1994 and is based in Miami, Florida.

Cirilium Corporation provides turnkey service creation solutions to service providers offering Internet Protocol-based telephony. Phoenix-based Cirilium is a privately held joint venture between Hypercom Corp. and Inter-Tel, Inc. Fusing carrier-class gateway platforms, call processing, IVR, and application-oriented technology, Cirilium is among the largest IP telephony infrastructure providers with presence in over 80 countries.

Cisco Systems 
Cisco Systems, Inc., is the worldwide leader in networking for the Internet. Cisco hardware, software, and service offerings are used to create Internet solutions so that individuals, companies, and countries have seamless access to information regardless of differences in time and place. For more information, visit their Web site.

e-Voice Communications 
e-Voice Communications, a provider of innovative voice mail systems, develops computer telephony applications that leverage the company�s strong background in unified messaging technology. The company delivers its products to the market through computer telephony resellers and NT system integrators. The company was founded in 1991 as OAsys Technology and is privately held. Further information is available at the company�s Web site.

eOn Communications 
eOn Communications Corporation designs, develops, and markets next-generation, Linux-based communications servers and software that integrate and manage voice, e-mail, and Internet communications for customer contact centers and general business applications. eOn Communications Corporation helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty.

FastComm Communications
FastComm manufactures advanced WAN/-LAN/Global network routing and switching equipment, controllers, and processors for IBM and Unisys environments, Internet access products, and related networking devices. FastComm is a total network solutions provider specializing in Voice/Video/Data/Fax over IP and Frame Relay.

Hammer Technologies 
Hammer Technologies is a leader in Computer Telephony Integration (CTI) application testing. Hammer�s Windows NT-based family of products includes the Integrated Tele-communications (Hammer IT), LoadBlaster, and the Hammer IP. Hammers provide a complete solution for load, feature, regression, and in-service testing of integrated telecommunications systems and services. System test capabilities include voice, data, T1, E1, ISDN, WWW, TCP/IP, LAN/WAN, SS7, facsimile, speech recognition, and other related technologies.

A leader in the IP telephony industry, Inter-Tel � �The Voice of the Internet� � offers complete IP telephony solutions for carriers and corporations. NextGen service providers can benefit from Vocal�Net�s scalable, carrier-grade solutions and software packages. Any size business can save on voice and fax with InterPrise products. Plus, Inter-Tel.net offers low-cost long-distance to everyone.

MCK Communications 
MCK�s remote voice and data solutions provide off-premises workers with seamless connectivity to corporate PBXs and data networks, including four-digit dialing, intercom, conferencing, voice mail, and full ACD features. MCK�s products include single- and multi-user remote and gateway products for analog, ISDN, xDSL, cable, and T1.

Merlot Communications
Merlot Communication, Inc., is a new generation networking company with a unique product, the Merlot MAGNUM Applications and Services Platform (ASP), that � for the first time � enables service providers to cost-effectively deliver advanced applications and lucrative value-added services to small- and mid-sized business customers.

Millennium Teleservices 
Millennium Teleservices provides world-class outbound, inbound, and Web interactive services at over 30 call centers nationwide. The company�s Web services are provided through Aspect Customer Relation-
ship Portals offering full e-commerce support and Web functionality, including call-back button, live chat, and voice over IP telephony.

MIND supplies solutions for billing, accounting, and management for Internet telephony, switches, Internet-based services, and data. With over 100 customers worldwide, MIND has the largest installed base in IP telephony billing. MIND was the first to release a real-time VoIP billing and customer care product integrated with major gateway and gatekeeper vendors. For information visit the company�s Web site.

Natural MicroSystems
Natural MicroSystems provides IP-centric software development tools, hardware, and engineering consulting services to suppliers of communications equipment. The company designs, manufactures, and markets integrated hardware and software products and services that enable its customers to develop and implement high-value telecommunications solutions that operate globally. Natural MicroSystems� state-of-the-art technologies are based on open, standards-based, PC platforms, collectively referred to as Open Telecommunications.

Nortel Networks
Nortel Networks is a global leader in telephony, data, wireless, and wireline solutions for the Internet. Today, Nortel Networks is creating a high-performance Internet that is more reliable and faster than ever before. It is redefining the economics and quality of networking and the Internet through unified networks that promise a new era of collaboration, communications and commerce. Nortel Networks has offices and facilities in Canada, Europe, Asia-Pacific, Caribbean and Latin America, the Middle East, Africa, and the United States.

Nx Networks 
Nx Networks is a worldwide provider of secure Internet telephony and data networking solutions. Dedicated to delivering a high-performance, scalable product suite, the company serves today�s voice/data convergence needs, while anticipating tomorrow�s demands. Nx Networks is pioneering next-generation softswitch and intelligent secure technologies that will simplify networking setups and expand service offerings at enormous cost savings. More information can be found in the company�s Web site.

Quicknet Technologies
Quicknet Technologies has been a leading innovator in low-density Internet telephony hardware and software since 1995. Quicknet Technologies is a privately held company based in San Francisco specializing in the design and manufacture of low-density Internet telephony products for small businesses. Sold in over 170 countries around the world, Quicknet�s products enable users to effectively boost their Internet telephone call quality and ease-of-use and are available to resellers directly through Quicknet. The products are available to end customers through dealers, distributors, and catalog superstores.

ShelCad Communications
ShelCad develops innovative CTI, Internet telephony, and VoIP products. ShelCad�s vanguard products link PCs to any analog phone to support IP calls and value-added features. ShelCad�s plug-and-play CTI solutions are unique in the market for integrating existing networks, computers, and the PSTN with standard telephone sets. ShelCad�s technological developments include VoIP, Network CTI, PCMCIA, Ethernet, and ASIC products.

Sound Advantage
Sound Advantage is the producer of SANDi, the Sound Advantage Natural Dialog Interface, a voice-controlled user interface to PBX, voice mail, IVR, and e-mail. SANDi saves time and money by helping people reduce the time it takes to get connected to the correct party or information � without long menus, simply by using your voice. SANDi was awarded �Product of The Year� from Communications Solutions Magazine in January 2000. For more information visit the company�s Web site.

TEK DigiTel Corporation
TEK DigiTel provides integrated access devices (IADs) combining voice over IP, routing, and PBX technology. The V-server, Egate and dual Ethernet CPE gateway/routers can connect via analog dial, ISDN, cable modem, and DSL services. Pronto service postage will be on display at Communications Solutions EXPO.

Headquartered in Cambridge, MA, with sales offices in the U.S. and U.K. and research and development facilities in Israel, Tundo builds and provides open network telephony systems designed to free organizations to reduce costs and create new business models while extending their investment in legacy telecommunications infrastructures.

VIVE Synergies, Inc./ECO Carrier Networks 
VIVE Synergies, Inc. designs, develops, produces, markets, and supports a suite of voice and fax over IP systems for Internet fax and telephony in worldwide markets; an extensive line of automated least cost routing dialers and dialing systems; as well as supervised PayPhones and automated systems for Public Telephone Center or Call Shop operations.

VoCal Technologies 
VoCAL Technologies� mission is to be a full-service provider of telecommunication and networking solutions to OEM customers and integrators who require high-performance tele/computer and networking solutions at a price that can be afforded with today�s tight budgets. Fitting the customer�s needs, VoCAL effectively provides solutions beginning with a concept definition through to prototyping, product design, testing, manufacture, and warranty. All this notwithstanding, the �quick-to-market� and �low cost� concepts are underpinned by the guaranteed open-ended support afforded by VoCAL to the customer in order to meet tailored specifications even on an accelerated schedule. 

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