FoneFriend is an Internet telephony gateway
appliance designed to save money for users who call certain numbers very often. Like
competitors InnoMedia and Aplio, FoneFriend plugs in like an answering machine and does
not attach to a PC. There are only three cords, which go to the wall jack, an external
telephone, and AC power. Unless you use FoneFriend very often, it will cost more than its
competitors. But to our ears, FoneFriend tends to have noticeably less latency, and
provides faster connections, plus optional free factory configuration, optional
encryption, and other unique features. Soon, FoneFriend will offer call waiting and H.323
compatibility.
INSTALLATION
The method of entering Internet Service Provider (ISP) data is a consistent aspect in
reviewing telephony appliances. Almost any ISP can be used, with the notable exception of
America Online. The data required includes an ISP access number, primary and secondary DNS
entries, POP and SMTP server names, user names, and passwords. The entry method is simple:
Using the telephone keypad, users enter every character by pressing corresponding key
strokes listed on a chart. There are 89 choices in all, including the full alphanumeric
content in upper and lower case, plus special characters like period, at, pound, and
ampersand. Once you get used to it, this method is effective and fast, and FoneFriend
prompts let you "break-in" to speed things up even more. The only thing we
disliked about this method is that there is no backspace option to fix typos, you
have to redo the whole entry. If this process sounds overwhelming to the average user
(though it shouldnt be), there is another way: call the FoneFriend company from the
telephone that your unit is attached to, provide them with your ISP data, and theyll
happily program your unit remotely. Regardless of the method you choose, be sure to press
"#5" when youre done, which runs a self-test and returns a success message
or an error code. The codes are documented in the users manual the culprit is
usually a mistyped ISP entry.
DOCUMENTATION
With the users manual, the wealth of information available on FoneFriends Web
site, and the friendly technical support staff, its not hard to find the answers to
your questions. The only thing missing from the users manual is a good sample
configuration, because the explanations for the keypad codes are clear but not necessarily
intuitive. A first-time user will need some time to figure out the codes, however, we
liked that the error messages were documented. We also liked the tips and troubleshooting
section, as well as the quick-start guide. And we liked that the manual at least in
our beta edition was a "no-frills" variety. For a product so simple, why
pay extra for a glossy bound publication when a simple paper version suffices? Even if you
lose the owners manual, the entire document is posted at the FoneFriend Web site.
FEATURES
When the concept of voice over IP (VoIP) appliances was born, the main "feature"
was free long-distance. But novelty quickly yielded to the reality of poor audio quality
and terrible delays in packet transmission and regrouping, leading developers to emphasize
enhanced services as much as the VoIP concept itself. Toward that end, FoneFriend offers a
virtual messaging service, dynamic double packeting when packet loss exceeds 4 percent,
and an "upgrade" LED indicator on the unit that activates when the FoneFriend
server has a new software version available. Like the automatic configuration option,
users only need to press a pound/number combination on their telephones keypad to
initiate the automatic software upgrade.
Other features include free technical support, a three-year warranty, a reconnect
feature, optional access to live broadcasts of radio stations, and the ability to leave a
voice message through e-mail if the called party doesnt answer. Currently, these
voice messages use a proprietary file format, but the manufacturer soon plans to convert
these files to the popular .WAV format.
OPERATIONAL TESTING
After plugging in an analog phone line, telephone, and AC power adapter to each FoneFriend
unit, the device performs a minute-long self-test. We programmed both units using two
different ISPs, and the process went relatively fast since weve tested the
competition, although one unit had to be reprogrammed eventually because we entered an
invalid DNS address. But something else caught our attention after we reprogrammed
that unit, our offices suffered a power outage. An hour later, with the power back on, we
tried the units again and noticed that after the self-test concluded, each units
upgrade LED was on. Our units were only a month old, and already there was an upgrade
available
a perfect opportunity to test the auto-upgrade feature. (Of course, users
do not have to perform an upgrade to keep using the device, but if all you have to do is
press pound-seven and wait ten minutes, theres no good reason not to.) Pressing
pound-seven makes the unit dial into a FoneFriend server, where it downloads and installs
the new software without any human interaction, providing a voice message at 10 percent
increments throughout the upgrade.
The upgrade was done in about ten minutes, and we attempted another test. Finally, we
were able to make a phone-to-phone call. Even though both phones were in our laboratory,
one of our ISPs was local and one was national, and while we could not track the
packets routes, they traveled at least hundreds of miles and several states from our
office to complete the circuit. We also found that calls to a user at the FoneFriend
office in Washington, D.C. had the same amount of latency and the same speech quality as
our "local" call did. That user also spoke to us while the units were in
double-packeting mode, which actually made the sound quality a bit better even though the
latency and packet loss were technically worse at the time.
ROOM FOR IMPROVEMENT
FoneFriends overall voice quality did seem to out-perform its two main competitors,
but we cant say for sure until we are able to test exact latency and speech scores
using ITU-provided measurements. Call performance aside, FoneFriend definitely had faster
connection times than its competitors, but we dont like the pricing scheme, since
users must make a large number of calls to provide a faster return on investment than the
competition. We also strongly feel that the installation part of the users manual
needs a detailed start-to-finish configuration example. Finally, we think that having some
kind of backspace feature for the ISP configuration is vital setup and pricing are
the only real factors that distinguish the players in this market, and of the two, setup
is probably the biggest factor of all.
CONCLUSION
Overall, testing the FoneFriend Internet telephony appliance was a positive experience. We
remain leery about the pricing plan, and we hope to see improvements to the documentation.
We also hope to see the H.323-compatible version released soon. |