January 2000

ARTICLES
1999 Product Of The Year

Guaranteeing Application Performance Through IP Quality Of Service
By Dana Rasmussen,
Unisphere Solutions, Inc.

Is SIP The Answer For Cable Telephony? (sidebar)
By Linden deCarmo, Netspeak Corporation

A Look Into The Future By Someone Who Is Always Wrong (sidebar)
By Ami Amir, RADVision, Inc.

Billing For Long-term Success In IP Telephony
By Michael Couture, Solect Technology Group

Carrier-Class VoIP Billing (sidebar)
By Zeev Braude, MIND CTI Ltd.

Web-Enabling The Call Center:
Your Customers Are Only A Click Away
By Steven Haines, Oracle Corporation

A Market Outlook For The Millennium
By Laurie Gooding, Cahners In-Stat Group

COLUMNS
Mind Share
Something’s Up Down Under
By Marc Robins, Associate Group Publisher, Internet Telephony� magazine

Reality Check
Telecom Mayhem —
Welcome To The Jungle
By Robert Vahid Hashemian

Industry Insight
ASPs: A Better Way For
Internet Telephony?
By Jim Machi

VoIP Connections
VoIP: Part VII –
Calling PC To Px Makes Sense
By Lior Haramaty, VocalTec Communications

Roundup
Carrier Class Gateways

PRODUCT REVIEWS
White Pine Software’s
CuSeeMe Pro

CyberTel’s CyberCom

DEPARTMENTS
Industry News

Letters

Services
ASPs: A Tad Confusing,
Yet Very, Very Promising
By Greg Galitzine

ASPs: The RBOC Tolls For
A New Market (sidebar)
By Michael Mitsock, Progress Software Corporation

Fax Services Enable ASPs To
Meet Customer Requirements
(sidebar)
By Eero Teerikorpi, Esker U.S.

Round Table