 November 1997
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Mosaix, Inc.
6464 185th Avenue NE
Redmond, WA 98052 |
Mosaix’ ViewStar 5.0 is workflow software with full Internet and CTI capabilities.
The software is designed to enable companies to manage phone calls and the actions they
trigger (such as back-office customer fulfillment tasks) as part of a coherent business
process. ViewStar 5.0’s integrated workflow and call handling capabilities improve
operational efficiency, thus enabling companies to deliver highly efficient, personalized
customer service. Features of ViewStar 5.0 include the following:
- Microsoft Transaction Server: Support for MTS offers users greater flexibility and
scalability for system configuration.
- Internet Server Support: ViewStar 5.0 provides full Internet server support for
transaction processing over the Internet.
- CTI Capabilities: Enable developers to link call flows generated in customer service
center with document intensive back-office processes.
- VTA Task Wizard: Assists in the development of automated workflow tasks with a set of
ActiveX/OLEcompliant tools.
- Enhanced Optical Storage: Optical storage devices enable improved performance, device
mirroring, and simplified administration.
ViewStar 5.0 is Microsoft BackOffice certified and optimized to take full advantage of
the price/performance benefits of Windows NT. For more information, contact John Tarabini
at 510337-2115 or visit the company’s Web site at www.mosaix.com
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Tripp Lite
500 N. Orleans
Chicago, IL 60610 |
| Tripp Lite has added the MPS-2000 On-Line UPS System to its Unison line.
The MPS-2000 is billed as a “true” on-line uninterruptible power supply system,
providing zero transfer time and total AC line isolation. The product protects sensitive
systems by completely isolating them from all AC line power problems, including blackouts,
brownouts, spikes, surges, and line noise. The MPS-2000 converts incoming AC into filtered
DC power, then resynthesizes it to perfect sine-wave AC power. Six diagnostic indicator
lights keep users informed of UPS activity (Receiving Voltage, Correcting Voltage,
Operating in Bypass Mode) and status (Load and Battery Charge Levels and Battery
Replacement Warning). PowerAlert Plus Network UPS Management Software and complete
cabling are included in the purchase price of the Tripp Lite system. The software enables
automatic shutdown, remote power condition viewing, enhanced power graphing, and
cross-platform control. The PowerAlert Plus software is capable of managing both Tripp
Lite’s and American Power Conversion’s UPS systems. Users with mixed
installations can now manage both from one software package. Furthemore, MPS-2000 has an
exceptional, $100,000 Ultimate Lifetime Insurance policy for connected equipment against
surge damage — even direct lightning strikes. For more information, contact Kris
Collins at 312-9232285, or visit the company’s Web site at http://www.tripplite.com
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Array Telecom
1120 Finch Avenue West
8th Floor
Toronto, ON, Canada
M3J 3H7 |
| Array Telecom’s TELEGATE version 2.0, is the company’s newest
generation of its Internet telephony software solution. Enhancements to the gateway
solution include DSP-based voice and fax processing, utilizing the same CODEC as was
previously used on earlier versions of the product. A high-density solution, Version 2.0
provides greater communications flexibility with new fax capabilities and a higher call
volume, making it the ideal voice over IP solution for ISPs, carriers, and call center
operations. Enhancements on TELEGATE mean that each DSP card will support a maximum of 30
simultaneous voice conversations or fax connections. This represents a 6-fold call volume
increase over previous versions of TELEGATE. As well, the new solution does not force the
user to perform manual switching of fax or phone lines, or force users to dedicate lines
as a voice or data line. The product’s automatic switching means each channel may be
used for voice or fax on a dynamic basis. Version 2.0 provides for higher density
gateways, higher density interfaces, and real-time fax connectivity. TELEGATE gateways
utilizing DSPs support a variety of interface cards, including T1, E1, ISDN BRI, ISDN PRI,
analog loop, and station interface. The product targets large distributed networks and
includes full remote configuration and management of all gateways and services. The
client/server data management utilizes a hierarchical architecture that provides
centralized control of call routes, with automatic distribution of call routes and
privileges to each gateway as needed. Furthermore, call routes are cached at various
levels to support rapid call setup. For more information, contact Bob Burrows at
416-736-0901, or visit the company’s Web site at www.telecom.array.ca |
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Tadiran
Telecommunications, Inc. 6021 142nd Avenue N.
Clearwater, FL 34620 |
| Tadiran Telecommunications’ Coral SL continues the evolution of
Tadiran’s FourthGeneration Global multimedia switching platform, the Coral Integrated
Services Business Exchange (ISBX). The Coral SL brings the full power and sophistication
of the system’s CTI, advanced digital networking, ACD call routing, and wireless
solutions to the small- to medium-sized market. Now, small or medium-sized businesses can
enjoy growth from 4 to over 100 ports. Incorporating the same core software as its
predecessors — the larger Coral I, Coral II, and Coral III systems — Coral SL
utilizes a powerful new processor and offers features generally not found in systems of
this size. The SL can be configured as a PBX or hybrid/key system. In fact, using Coral
Qnet (a QSIG global standard for networking) the Coral SL can operate in a multi-vendor
network. Digital trunks for T1/E1, ISDN BRI, and ISDN PRI allow the Coral SL to take
advantage of the high-speed digital offerings for voice, video, and data. For more
information, contact Candy Barr at 813-523-0000, or visit the company’s Web site at www.tadiranus.com
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Melita International
5051 Peachtree Corners Circle
Norcross, GA 30092 |
Melita International’s Magellan is an enterprise-wide data
navigational tool that combines real-time data from multiple sources and network
applications into one view on a Windows screen. This Single System Image View, coupled
with the real time connectivity, and advanced objectoriented technology enables Magellan
users to develop branch scripting, pulldown menus, radio buttons, and incorporate other
Windows conventions without the usual expense and time associated with programming. Script
changes can be made on-thefly to adjust calling campaigns and react quickly to marketing
industry trends. Some of the benefits offered by Magellan include:
- Increased productivity.
- Reduced programming costs.
- Empowers agents at the desktop.
- Streamlines operations and agent calls.
- Improves customer satisfaction.
- Integrates multiple data sources.
As an application builder, Magellan enables users to create a single application from
multiple applications, captures complete host screens, and is generally easier to use,
because of its Windows graphical user interface. By bringing this power to the desktop,
Magellan alows the application to be modified while running. Instead of rewriting code,
it’s a simple process of using the Application Builder to adjust the program to meet
new requirements. For more information, contact Maryjane Stout at 770-2394402, or visit
the company’s Web site at www.melita.com
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Siemens Business
Communications Systems, Inc.
4900 Old Ironsides Drive
PO Box 58075
Santa Clara, CA 95052-8075 |
| Siemens Business Communications Systems recently announced two
BusinessView management information software applications for data collection, reporting,
and configuration. Both applications will be included as standard features on
Siemens’ entrylevel ACD package, ProCenter. The applications are BusinessView
Composer, a new product designed to provide an easy-to-use graphical user interface (GUI)
for historical information, and enhancements to BusinessView Observer, a management
information application for sophisticated realtime reports and displays. BusinessView
Composer provides a GUI based on Windows 95 that features context-sensitive help, online
documentation, and plainEnglish language “wizards” to easily guide call center
managers of any experience level through ACD configuration and reporting processes.
BusinessView Observer provides color graphical information on realtime events, with
customizable views and alarm capabilities. Enhancements include the ability to conduct
realtime monitoring of multiple sites from a single client station and a Windows 95-based
GUI.
For more information, contact Karron Esmonde at 408-492-6979, or visit the
company’s Web site at www.siemenscom.com
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www.mvip.org |
The GO-MVIP (Global Organization for the MultiVendor Integration Protocol)
Web site has links to the following pages of information: MVIP Overview, Who is GO-MVIP,
GO-MVIP Member Companies, GOMVIP Specifications, MVIP Product Directory, and Membership
Information. GO-MVIP is an open, democratic industry association whose goal is to work to
further the MVIP standard and create opportunities for MVIP developers.
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http://www.amdevcomm.com |
| Amdev is a leading distributor of voice messaging systems and components,
providing solutions for voice, fax, IVR, electronic, or CTI processing. The Web page
contains information on the company, its products, special pricing incentives, as well as
a list of Amdev’s customers. Amdev markets and supports over ten different |
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