Here at TMC
Labs I get to see a lot of communications gear. Everything from
standalone unified messaging systems to PC-PBXs, ACDs to predictive
dialers, SOHO products to enterprise-wide CRM systems. TMC Labs often gets
first crack at a product that is in beta testing, or has just come on the
market. In fact, we get so many requests to review products that I often
have to turn companies away, or schedule them for a review eight months
later. Surprisingly, most vendors dont seem to mind.
In TMC Labs, we get to play with and test all kinds of cool
communications products. Some of the products we look at, such as ACDs,
probably wouldnt be considered cool to anyone else but us. Perhaps its
because were engineers. We find technology fascinating, and we like to
tinker with multi-thousand dollar equipment and try to break it
(figuratively speaking of course!).
However, there are products that we look at in TMC Labs that are
universally cool, such as PDAs and SOHO products. Multi-function next-gen
cellular phones with LCD displays, and integrated Internet and e-mail
access are pretty cool too. In the February
1999 issue of Communications Solutions (formerly CTI magazine),
we reviewed Nokias
9000il Communicator, which provides users with a digital cellular
telephone, PDA, Web browser, SMS, and contact manager, plus clients for
fax, e-mail, Telnet, and terminal.
In this issue, TMC Labs tested the NeoPoint
1000 cell phone, which includes a large LCD display, paging, voice
mail, e-mail, and caller ID with name matching to contacts input into the
phone. Check it out in this months TMC Labs section. Also in this months
issue, TMC Labs is reviewing the QualComm
pdQ, one of the most exciting phones ever to hit the market it
comes with a Palm III built into the phone! Despite the price tag (about
$800), this product is very cool.
But even these two next-gen cellular phones dont have all the
features I want or need in my cellular phone. I have several room for
improvement items. To be more specific, I have a wish list for
future cell phone designs, which Ill share later in this column.
DREAMS OF WIRELESS BROADBAND
Currently, DSL and cable modems are the only choices for broadband
Internet access, other than satellite Internet access, which has had
moderate success. Why not use wireless as the Internet transport medium?
Well, first of all, the wireless technology for high-speed data with
thousands of subscribers just doesnt exist. Today, there just arent
enough unallocated frequencies in the electromagnetic spectrum for
broadband wireless. However, engineers are working on solving this problem
through compression and other engineering tricks.
Eventually, wireless broadband could become a reality. The first
generation will undoubtedly be some sort of special antenna or transceiver
that you buy and hook up to your PC or to a network to which your PC is
connected. However, having to buy a separate antenna for receiving
wireless broadband just doesnt make sense to me. Why not use a wireless
antenna which many people already have, namely the one on their cell
phones?
WISH #1: MY PHONE IS MY ISP
Essentially, my first wish is that Id like to be able to have a
cell phone that has high-speed wireless Internet capabilities, which would
rival that of DSL or cable broadband. Of course, this cell phone would
need a built-in modem for modulating and demodulating the wireless
signals. Currently, most cell phones are lucky to have a 19,200 baud
modem, which isnt very fast. If I compare current cable modem
technology and apply it to cell phones, we see that cable modems are
actually large, cumbersome boxes. Thus, this modem size would not work in
a cell phone. New miniaturized high-speed modems will have to be designed
into these future cell phones. But when they do miniaturize modems in the
future (and they will), essentially my phone will become a broadband
wireless transceiver.
WISH #2: HI-RESOLUTION COLOR DISPLAYS
Surfing the Internet on a cell phones small colorless LCD display
just doesnt cut the mustard when compared to a PCs nice 17-inch or
20-inch monitor. Also, todays cell phones require Web sites that use a
special HTML markup language in order for the cell phone to view the Web
page. I believe that in the future, Windows CE (which comes in color
today) will be incorporated into cell phones, allowing users to use a
standard browser, such as Internet Explorer or Navigator, to surf from
their phone. It will be much smaller than a regular computer monitor, but
at least every Web site should be reachable. As an added benefit, when the
person isnt surfing on their phone, the high-resolution display doubles
as a television, so you never have to miss an episode of your favorite
show!
WISH #3: INTEGRATING THE PHONE WITH THE PC
Once cell phones have high-speed modems capable of transmitting at
broadband speeds, the next step is integrating the cell phone with the PC.
With the proliferation of USB ports in all new PCs, the high-speed USB
port (particularly the new USB 2 standard) could be a perfect choice for
integrating with a cell phone. Imagine being able to take your cell phone
anywhere, plug in one end of the USB cable into the cell phone and the
other into the PC, and voil you have a high-speed Internet connection
wherever you go! (Of course roaming charges are extra.)
Forget about paying hotels $1.50 for the first minute of an analog
dial-up connection and $0.25 a minute afterwards just for a local phone
call. Have you ever gone over a friends or relatives house and
become frustrated by their sluggish dial-up connection because you have
broadband at home? Well, with my idea, you just pull out your cell phone
and plug it into the PCs USB port and make a few software changes. I
should also mention that other advantages of a USB connection to cellular
phones would be synchronizing contacts, e-mail, and maybe even
transferring files onto the cell phone for downloading later.
WISH #4: MUSIC TO MY EARS
Ive wanted to get an MP3 player for some time now, but I keep
holding off because I know that technology is getting better and prices
are coming down, and I want more music storage time than the current MP3
players have. Then I thought, what would be the ultimate MP3 player?
Wouldnt integrating an MP3 player into a cell phone be a great idea? Its
one less thing to carry; cell phones already have speakers, and often
include a headset jack that would be perfect for listening to music. Then
when I go to the gym, I dont have to carry an MP3 player, my PDA, and
my cell phone I have them all in one easy-to-carry device! MP3 players
are already getting smaller and smaller, so certainly I believe that its
possible to integrate a cell phone with an MP3 player. Sonys Music Clip
is almost the same shape and size as a magic marker. It even packs 64 MB
of memory (roughly 64 minutes of music).
WISH #5: VOICE MAIL ACCESS VIA A CELL PHONES DISPLAY
Several unified messaging vendors have Web-enabled their products such
that you can access your voice messages via a Web browser. These services
also allow you to change your outgoing message, call forwarding, and other
voice mail settings. This is just a taste of what could come. I see a
future when, instead of dialing long-distance into your voice mail system,
you just use your cell phones LCD display to navigate through it.
Instead of the traditional method of touch-tone keys to navigate the voice
mail system, you would use cursor keys on the cell phone to graphically
navigate through a list of voice messages, which include descriptions like
caller ID, contact name, and length of message, next to each voice
message. The voice messages can even be streamed across the wireless
network to save on toll charges. This method is really user friendly
compared to the archaic method of using the TUI to retrieve old or new
voice messages.
WISH #6: GPS INTEGRATED WITH CELL PHONES
I have a nice stereo system in my car. I really dont want to tear it
out to install one of those high-tech stereos with GPS or voice-activated
directions built in. Instead, Id like to use my cell phone for getting
directions. With GPS integrated with cell phones in the future, and
Internet access already being incorporated into many cell phones today, it
would certainly be possible to pull up MapQuest (a popular Web site for
getting directions), and then using text-to-speech technology have the
directions read to you as you drive. I also see no reason manufacturers
cant incorporate speech recognition capability, so I can drive, and
then speak into my cell phone Directions to nearest McDonalds and
the phone will automatically submit the request to Mapquest. The
possibilities are almost endless.
CONCLUSION
These are but a few of my ideas for the future of wireless and cell phone
technology. Certainly, once technology catches up to my fantasies, this
world will be a better place. For now, I invite you to e-mail me your
ideas on the future of wireless or communications in general (send to Tom Keating ).
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