|
Outbound Technologies Routing Products
Editor's Note: Multimedia channels of communication notwithstanding,
the telephone retains a prominent place in today's customer interaction
and relationship management toolkit. As evidenced by the selection of
products and services in our roundup, the latest technologies offer
greater efficiencies, a variety of useful features and reduced costs of
ownership/usage, and have resulted in wider acceptance by and penetration
of the small- to mid-sized business segments. Integrated outbound e-mail
and computer-telephony products are readily available assets in your quest
for customer retention and loyalty.
|
Product
Key
A =
Auto Dialers
B = Predictive Dialers
C = Preview Dialers
D = Outbound E-mail Products |
| Company |
Contact |
Phone |
Product
Type |
| ACCESS! |
Scott
McCollum |
310-574-4526 |
B |
| Advertech,
Ltd. |
Rick
Horwitz |
770-416-9502 |
B |
| ALB
Associates, Inc. |
Lee
Bullman |
215-750-9530 |
A,
B, C |
| Altitude
Software |
Rory
Byrne |
408-965-1700 |
A,
B, C |
| American
Computer and Telephone, Inc. |
Les
Reed |
800-364-5518 |
A,
B, D |
| Avaya
Communication Inc. |
Elham
Ahmadzadeh |
604-904-6600 |
A,
B, C, D |
| Call
Center Technologies |
Dean
Vlahos |
203-740-3530 |
B |
Calltrol
Corp. (formerly
Buffalo International) |
David
Friedman |
914-747-8500 |
B |
| Castel |
Debra
Curtin |
781-324-0140 |
A,
B, C |
| CELLIT |
Candace
Berman |
305-639-2267 |
A,
B, C |
| CenterForce
Technologies, Inc. |
Marlene
Rosati |
301-272-2246 |
B |
| ChaseData
Corp. |
Sales |
888-739-8218 |
B |
| Composite
Communications International |
David
Borts |
860-668-4275 |
C |
Convergent
Technology
Group |
Steve
Purvey |
+44
(0) 20 82302203 |
B |
| CyberVoice,
Inc. |
Harvey
Hebison |
817-293-0344,
x1467 |
A,
C |
| Data-Tel
Info Solutions |
Scott
Murray |
480-844-5154 |
B |
| Davis
Software Engineering |
Dawn
M. Smith |
800-373-2668 |
B,
C |
| Davox
Corp. |
Susan
Steinberg |
978-952-0981 |
B,
C, D |
| Decisif
Software Solutions |
Eric
Faucher |
888-517-2929 |
B,
C |
| Diagenix
Corp. |
Sales |
781-871-6624 |
B |
| Digisoft
Computers, Inc. |
Andrew
Davidson |
212-687-1810 |
B,
C |
| Double
Talk Software |
John
Layton |
713-881-7900 |
C |
| eGain
Communications |
Sales |
888-603-4246 |
D |
| eshare
communications |
Beth
Zindel |
770-239-4253 |
A,
B, C, D |
| ETS |
Paul
Sloan |
800-761-8099 |
A,
B, C |
Genesys
Telecommunications |
Teresa
Cheng |
888-GENESYS |
B,
D |
| Interactive
Intelligence, Inc. |
Dan
Skinner |
317-872-3000 |
B,
C |
| InterVoice-Brite,
Inc. |
Michelle
Tanner |
972-454-8927 |
B |
| Kana
Communications, Inc. |
Jason
Cigarran |
650-298-9282 |
D |
| Kolker
Systems, Inc. |
Ray
or Larry Kolker |
760-431-9633 |
A,
B, C |
| Line
4 Inc. |
Susan
Hayward |
510-748-1500 |
B |
Marcom
OnLine Network
(formerly Stonehouse
Communications, LLC) |
Ann
Bernstein |
201-782-0592 |
B,
C, D |
| MessageMedia,
Inc. |
Sales |
800-565-0198 |
D |
| Millennium
Solutions, Inc. |
Jim
Nighswonger |
228-374-1910 |
A,
B, C, D |
| MoonFire
Corp. |
Tracy
Jones |
970-535-9500 |
B,
C |
| Noble
Systems Corp. |
Sales |
888-8-NOBLE-8 |
B |
| Nova
CTI, Inc. |
John
Spencer |
800-NOVACTI |
B,
C |
| Oracle
Corp. |
Carl
Blazer |
650-506-8647 |
A,
B, C, D |
| Pacific
Information Systems |
John
Orton |
503-290-0053 |
A,
B, C |
| Parwan
Electronics Corp. |
Suraj
Tschand |
732-290-1900 |
A |
Portal
Connect, Inc.
(formerly EIS International) |
Sales |
800-274-5676 |
A,
B, C |
| Predictive
Software, Inc. |
Ron
Tomasch |
703-642-6151 |
A,
B, C |
| Pulse
Software &Consulting, Inc. |
Mohan
Markandaier |
905-415-0010 |
A,
D |
| smallwonder!
(Div. of eshare communications) |
Bill
Maynard |
800-258-5828 |
B,
C, D |
| Spectral
PredictiveSystems, Inc. |
Dr.
Kenneth N. Davis |
215-793-4300 |
A,
B, C |
| StrataSoft,
Inc. |
Mark
Meyer |
713-795-2670 |
A,
B, C |
| SunDial
Technologies |
Brett
Bloom |
954-463-6499 |
B |
| Syntellect
Inc. |
Barbara
Hawkins |
800-347-9907 |
B |
| Sytel
Limited |
Michael
McKinlay |
+44-1494-793-200 |
B,
C |
| T.D.M.
Telefon-Direkt-Marketing GmbH |
Carola
Klug |
+49-5066-606-014 |
D |
| TelAthena
Systems LLC |
Larry
Posner |
888-777-7565 |
B,
C |
Telemarket
Resources
International |
Dori
Belik |
800-793-1213 |
B |
| ThinAgent.com
LLC |
Henry
C. Robertelli |
877-650-THIN |
A,
B |
| Total
Call Center Solutions, Inc. |
Mark
G. Thorne |
800-777-7741 |
A,
B, C |
| US
Infotel Corp. |
Steve
Davidson |
405-516-2420 |
A,
B, C |
| Viking
Electronics, Inc. |
Joanne
Minke |
715-386-8861 |
A |
VOXCO
(formerly
Info Zero Un) |
Maurice
Beauregard |
514-861-9255 |
D |
[ Return
To The November 2000 Table Of Contents ]
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