Communications Solutions EXPO
The Show Designed For The Most
Serious Attendees Who Want To Build A Superior E-Commerce/Customer
EXPO is the event to attend if you are serious about implementing or
integrating the products and services that can revolutionize the way your
business interacts with your customers.
An expo can be so much more than just a venue that presents you with
product options for your enterprise. When executed effectively, an expo
can help guide you by answering the important questions you need to ask
before implementing new strategies. TMC has gone the extra mile with
this event, focusing on providing you with unique attractions found
nowhere else. You'll find serious technology demonstration areas such as
Communications ASP World, CRM World, Wireless World and The Internet Phone
Beyond presenting you with objective demonstrations not found at other
shows and a conference program designed by TMC Labs engineers and our
esteemed editors, Communications Solutions EXPO offers the most varied
exhibitors of any competing expo in the market. If you take the trouble to
leave your office to attend an expo, you are entitled to see a wide
variety of exhibitors who will enable you to effectively build your
I feel confident making such a claim because TMC is in the unique
position of publishing four magazines in the communications space,
including this one. Communications Solutions, INTERNET
TELEPHONY and Communications ASP are sister publications
that also cover the leading edge of communications technology. As a writer
for each of these magazines, and one who is intimately involved in the
editorial direction of each, I do my best to keep you abreast of all the
latest communications technologies you need to be aware of, allowing you
to focus on the more important issue of running your business.
Our print coverage of a variety of industries in the communications
industry, something unique to TMC, has a carry-over effect in our expos,
allowing us to draw in communications ASP exhibitors as well as those that
produce IP telephony products and services. We are aware of the leading
companies in every new market we serve and are able to handpick the types
of exhibitors we bring to our events. There are simply no other shows that
have the backing of this range of publications, which provides the TMC
difference. We pride ourselves on ensuring that our expos cannot be
duplicated, as we are consistently innovating to ensure our ultimate
This is especially important when you consider that IP telephony
technology is allowing contact centers to reduce costs by linking
distributed centers around the globe inexpensively over the Internet or
Intranets. IP teleph-ony technology is also responsible for allowing
interaction centers to grow through the use of remote agents located
anywhere in the world. These technologies fuse voice and data networks,
allowing the construction of distributed contact centers that are as
flexible as you need them to be. The components to build exotic
configurations are beyond the hocus-pocus stage...these are actual working
technologies that are being deployed in interaction centers with
increasing frequency as we all struggle to embrace new e-commerce
opportunities while growing faster than the human resources available to
us in our local areas.
Communications ASP technology provides the invaluable service of
eliminating the need to manage hardware in your organization, allowing you
to concentrate on your core competency. Imagine being able to have the
latest customer contact technology and lease only the functions you
require. This presents the ultimate "pay as you go" or "pay
as you grow" formula.
Companies relying on communications ASPs to outsource their customer
interaction solutions tell me they are very happy to now be less dependent
on hard-to-find and expensive technical people and, as a bonus, the ASP
houses all equipment and worries about redundancy and disaster recovery
issues for them. Communications ASPs are the ultimate solution for those
who would rather build their business than build a customer interaction
"glass house" loaded with equipment that will quickly grow
Why does TMC consistently feel the need to innovate and lead the market
in helping you grow your business? Because it is in our blood...my blood.
Nothing makes me happier than knowing I am an integral part of helping
businesses, your business, provide the ultimate customer satisfaction in
their contact center and on the Web. This is my passion, my religion and
cause. I want to help make history!
If you have read the above column, you know that the future belongs to
companies that provide great service. There is a tremendous opportunity
available to us all!
Please re-read the above list of the top 15 things you must do to
ensure a great e-commerce experience for your customers this holiday
season. Many of these objectives are philosophical and others can be
handled by judicious use of technology. The technology you need, whether
product or service, will be on display at Communications Solutions EXPO.
That is why over 13,000 colleagues attended last year's event and we
expect an even greater showing this year. The exhibit hall is a big reason
to attend a show and the conferences and networking opportunities will
expand your horizons even further.
Regardless of your favorite method of improving your customer
interactions, you will find the solutions you are looking for at
Communications Solutions EXPO Fall 2000.
I suggest you take a look at the bustling exhibitor list, expected to
be over 300 strong, located at www.csexpo.com
and immediately sign up for exhibit hall attendance, for free, which will
save you the $100 onsite registration fee. The show is located at the Sands
Convention Center in Las Vegas, and the date, December 5-7, is
rapidly approaching. The exhibit hall connects to the Venetian,
which is the official show hotel and, in my opinion, is the best hotel in
the entire city.
I truly look forward to seeing you at Communications Solutions EXPO in
Las Vegas. Let's help improve our customers' experiences, whether on the
Web or in our interaction centers, and together we will make history!
To The November 2000 Table Of Contents ]