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October 1999


HEADLINES


Netrics.com Announces e-Site
Netrics.com, a developer of software applications for the management of Internet Web sites, has announced the availability of e-Site, a Web site update and publishing system. e-Site is a robotic Webmaster assistant that automates Web site updates using simple e-mail attachments. E-mail is also used for all team member and system activity communications. e-Site allows Webmasters to distribute the task of Web site updating throughout an organization while maintaining publishing control. Authors can attach files (HTML, .gif, .jpg, etc.) to standard e-mail messages addressed to the e-Site system. The system receives the message and processes the updates based on the action typed in the subject field. e-Site is comprised of two components: the e-Site Administrator and the e-Site Robot. The Administrator, a JAVA application that runs on virtually any system, can be defined by the user in all aspects of the system, including authors, approvers, permissions and directory properties. The e-Site Robot runs on the Web server and receives all updates via e-mail and processes them.
No. 500, www.ccsmag.com/freeinfo

Harte-Hanks And net.Genesis To Team On E-Marketing
Harte-Hanks, Inc., a provider of customer relationship management solutions and direct marketing services, and net.Genesis, an e-business intelligence solutions company, have announced a strategic relationship intended to bring benefits to e-marketing and customer relationship management. The companies will work together to integrate net.Genesis? net.Analysis software with Harte-Hanks? enterprisewide products and will cooperate in worldwide sales and marketing efforts. net.Genesis? net.Analysis software and Design for Analysis methodology enable companies to analyze Web site visitor navigation paths, clickstreams, download responses, domain of origin and other detailed behavioral metrics. Used in concert with Harte-Hanks? Allink Agent and customer-centric databases and data mining products, as well as databases from other net.Genesis partners, these data can help create personalized online marketing and can be deployed across other marketing channels to trigger direct mail, telemarketing and other direct responses.
No. 501, www.ccsmag.com/freeinfo

Telescan Introduces Web-Enabled Order Entry And Messaging
Telescan Corporation, a manufacturer of call center equipment, has introduced a Web-enabled order entry and messaging workstation. Using Windows as an operating system, the Web-enabled workstation was designed to offer the call attendant increased processing power and multitasking capability. An intuitive point-and-click interface allows the call attendant to access either local HTML pages on an in-house server or access any desired Internet site to retrieve or input data. In addition, the Web-enabled workstation supports inbound order entry as well as HTML scripting. The Windows environment allows the workstation to run simultaneously with other software so the operator can multitask using a range of software tools to meet the demands of the client.
No. 502, www.ccsmag.com/freeinfo

L2 Interactive Launches Web Site Dedicated To Developers
L2 Interactive.com Inc., a Web consulting firm, has introduced DeveloperEdition.com, a new Web site dedicated to developers. The site contains various objects and applications that were created to make the process of developing a Web site easier. Developers, IS managers and others involved in the development and management of an Internet or Intranet Web site will find custom Web applications, third-party products, news, tips, the Visual Webmaker area and, eventually, an online store. The Visual Webmaker area offers users free online tools to assist in Web site development.
No. 503, www.ccsmag.com/freeinfo

eShare Debuts NetAgent Re:sponse
eShare Technologies has brought to market the NetAgent Re:sponse e-mail management system. NetAgent Re:sponse, when coupled with the full eShare NetAgent Internet customer care suite, forms an integrated chat/e-mail system. Both NetAgent Re:sponse and the NetAgent suite share the same user interface and technology architecture, helping online customer service agents simultaneously serve customers either via chat or e-mail. Additionally, both products share a unified reporting structure, which helps simplify the tracking of customer inquiries across multiple channels. NetAgent Re:sponse uses automatic routing and response technologies to give customer service representatives and call center agents the ability to quickly answer both routine and specialized customer e-mail.
No. 504, www.ccsmag.com/freeinfo

Sky Alland Forms Strategic Alliances
Sky Alland, an outsourced teleservices company, has announced it is working with Oracle and IMA to create a fully integrated technology platform to support universal customer communications for sales, marketing and service. Sky Alland will work with Oracle and IMA to create a series of ?AnyMedia? communications centers throughout the company. The Sky Alland AnyMedia strategy integrates existing communications center inbound and outbound applications with Internet customer service applications in a blended workstation environment. The workstations will incorporate e-mail, fax, Internet telephony, Web chat and data access and collection with more traditional inbound and outbound telephone center capabilities.
No. 505, www.ccsmag.com/freeinfo

800 Support Introduces ePath
800 Support, an operator of corporate and end-user help desks, has introduced ePath, a suite of Web-assisted services designed to help companies provide technical support and customer service over the Internet and across conventional call centers. Designed for client companies that choose to outsource customer care to 800 Support, ePath integrates personal e-mail, one-on-one text-based chat, self-service, customer satisfaction monitoring and other Web-based collaboration technologies with the human support agents at 800 Support.
No. 506, www.ccsmag.com/freeinfo

Majon International Offers Mall Franchise Program
Majon International, an Internet marketing company, has introduced mallking.com, a collection of 323 online shopping "malls." The mall franchise program was designed to target small businesses and entrepreneurs. The company provides the mall franchises to users for free. New mall owners at mallking.com can customize their online mall with text, logo and banners to promote their other existing Web sites or products. The malls offer links to special searches that provide price comparisons on identical products so customers can locate the lowest prices on the items they are seeking. The site offers a mall creation wizard to help users design and promote their online shopping malls.
No. 509, www.ccsmag.com/freeinfo

eLoyalty Extends Toolkit
eLoyalty has announced the integration of its core software toolkit with Internet customer service applications to give companies more visibility into customer interactions. The toolkit, when combined with eLoyalty's consulting services, can help companies deliver improved customer service across key customer interaction points. Using the toolkit for enterprise customer management, companies can link their Web channel with other customer management channels such as contact centers and interactive voice response (IVR) applications to help provide a more consistent customer experience. The toolkit, which is used in conjunction with the company's consulting engagements, was designed to reduce the time, risk and cost associated with developing and supporting customer management applications.
No. 508, www.ccsmag.com/freeinfo

MATRAnet Introduces M>WebRetail 3.0
MATRAnet, Inc., a provider of e-business solutions, has released version 3.0 of M>WebRetail. This scalable e-commerce hosting environment expands MATRAnet’s e-business solutions portfolio for Internet service providers, Web hosting companies and Internet systems integrators. M>WebRetail allows providers to implement an e-business hosting service without the aspects usually associated with installation, customization and deployment of solutions. The product was designed to help Web hosts reduce the cost of ownership by increasing the number of stores that can be hosted on each Web server. Version 3.0 helps allow them to reduce overhead by giving nontechnical merchants the ability to create and test time-limited Web stores, handle day-to-day store management and integrate features without ISP assistance.
No. 507, www.ccsmag.com/freeinfo







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