C@LL CENTER Solutions'
Who's Who 1998 Teleservices Agency Roundup

CANADA
Amex Canada Inc.
G. Tsafaridis
P: 905-474-8532; F: 905-940-7686

Beautyrock, Inc.
Stan Body
P: 613-932-2525; F: 613-932-6673
Web/E-mail: [email protected]

Business Data Services Ltd. (BDP)
Craig Streicher
P: 416-231-9200; F: 416-239-4107
Web/E-mail: [email protected]

Business Data Processing (BDP)
Terry Pruner
P: 416-515-7575; F: 416-515-1133

Contact Solutions Group Inc.
Parry Rosenberg
P: 800-518-6777; F: 416-932-3344
Web/E-mail: [email protected]

CorporaTel
Steve Stairs
P: 902-453-8400; F: 902-453-8401
Web/E-mail: [email protected]

Extend Communications, Inc.
Scott Lyons
P: 800-265-9975; F: 519-754-1994
Web/E-mail: www.extendcomm.com

GLOBEL
Ivadeen Warden
P: 403-531-6550; F: 403-531-6560
Web/E-mail: [email protected]

GWE Group Inc.
Michael Platz
P: 416-633-4646; F: 416-633-4643
Web/E-mail: [email protected]

Integrated Messaging Inc.
Sheldon W. Stoller
P: 800-561-3734; F: 204-786-7718
Web/E-mail: www.imi.mb.ca

KRS Marketing Inc.
Karen Rae Short
P: 705-454-9180; F: 705-454-2115
Web/E-mail: [email protected]

L.L.C. Consultants
Laurent Champagne
P: 514-923-4566; F: 514-923-4569
Web/E-mail: www.llcc.com

MarketLinc
Dan Simpson
P: 604-257-4600; F: 604-257-4646

Marusa Marketing
Doug Blackburn
P: 416-596-8200; F: 416-596-0332

Media Express Group
Rosie Jurgutis
P: 514-876-8760; F: 514-876-8746
Web/E-mail: [email protected]

Minacs Group Inc., The
Meda Mitchell
915 Sandy Beach Rd.
Pickering, Ontario, Canada L1W 1Z5
P: 905-837-6000; F: 905-837-1873
Web/E-mail: www.minacs.com
Services: inbound, outbound, b-to-c, interactive, bilingual
Specialization: Customized customer care solutions--live and IVR, Consulting, Recruiting and training. The Minacs Group Inc. provides management, operations and consulting services to the teleservices market and is a global leader in providing outsourced and cosourced telephone- and Internet-based customer communication services to large corporations and governments. As an IS0 9001 registered company, we supply call center consulting and services of unparalleled quality.

Optima Communications Canada Inc.
Don MacLeod
P: 416-581-1236; F: 416-581-8878
Web/E-mail: [email protected], www.optima.net

Oracle, The Assistance Group
Charles Spina
P: 888-225-OTAG; F: 519-434-3942
Web/E-mail: www.otag.com

Parmac Relationship Marketing Ltd.
Louise Parkes
P: 800-663-1615; F: 905-433-1541
Web/E-mail: [email protected]

Phonettix Intelecom Ltd.
Mirek Vesely
P: 905-707-1777; F: 905-707-1015
Web/E-mail: www.phonettix.com

S&P Data Corp.
Darius Knight
P: 416-445-5663; F: 416-445-2987
Web/E-mail: www.spdata.com

SITEL Corp. -- Canada
Michael Cravit
P: 416-932-2000; F: 416-392-3762
Web/E-mail: www.sitel.com

Telephone Communicators Canada Ltd.
Miriam Adkins
P: 416-961-1155; F: 416-961-7147
Web/E-mail: [email protected]

TeleSuccess(TM) Marketing, Inc.
Carol Solis
130 Dundas St. E, Ste. 200
Mississuaga, Ontario, Canada L5A 3V8
P: 888-TRY-MKTG; F: 905-281-1367
[email protected]
Services: inbound, outbound
Languages: French
B-to-b lead generation with a success rate of up to 69 percent, customer service excellence over 90 percent, market research and trade show follow-ups with a survey completion rate of 75 percent. TeleSuccess is at the leading-edge in every industry in North America with proven results.

TELUS Marketing Services
Pam MacPhee
P: 888-867-8498; F: 403-207-2139
Web/E-mail: www.tms.telus.com

Tigertel Call Centre
Johnny Dion
P: 416-635-2325
Web/E-mail: [email protected]

VOXDATA
Yvan LaPointe
1000 Sherbrooke W., 23rd Fl.
Montreal, Quebec, Canada H3A 3G4
P: 800-861-9599; F: 514-281-2036
Web/E-mail: [email protected]
Services: inbound, outbound, b-to-b, b-to-c, interactive
Languages: French, Spanish, Chinese
Specialization: Banking and financial industries, Telecommunications, Insurance
Located in both Toronto and Montreal (300 seats), VOXDATA is a Canadian provider of outsourced telephone-based sales and consumer management solutions. VOXDATA can offer CTI, IVR and Internet call center integration capacity. Our clients are primarily major corporations and we are proud to serve them in the ISO 9002 environment, the Worldwide Quality Standards.

Watts Communications Ltd.
Bob Campbell
800 Islington Ave., 2nd Fl.
Toronto, Ontario, Canada M8Z 4N7
P: 800-314-5566; F: 416-255-4735
Web/E-mail: www.wattsgroup.com
Services: inbound, b-to-b, b-to-c, interactive
Languages: Spanish, French
Specialization: Technical support, Customer service, Market support.
Computer hardware & software, Internet service providers, financial institutions, publishers, packaged goods MFG's, telecommunications providers. Watts is a major call center service provider for tech support, customer service and marketing support with multiple call centers in North America and Australia.

DENMARK
Call Center Europe A/S
Christian Egenfeldt
Ellegardvej 23A
Sonderborg, Denmark 6400
P: +45 74 18 18 18; F: +45 74 18 18 19
Web/E-mail: www.callcentereurope.dk
Services: inbound, outbound, b-to-b, b-to-c
Languages: Various European languages
Specialization: Inbound consumer to business, Multilingual projects.
A service agency offering bureau services in outsourcing of in/outbound call handling for European markets. Call Center Europe A/S handles complex communication projects with focus on quality, competence and pro-active sparring between the client and Call Center Europe A/S.

ENGLAND
BCC Marketing Services Ltd.
Bernard Hawkins
P: +44 1933 443 322; F: +44 (0) 1933 441 844
Web/E-mail: [email protected]

Telecom Potential Group plc
Peter Searle
P: +44 1275 344 344; F: +44 (0) 1275 344 101
Web/E-mail: [email protected]

FRANCE
Teleperformance International
Christophe Allard
P: +33 155764080; F: +33 148281105
Web/E-mail: www.tpinternational.com

ITALY
Atesia SpA
Gina Liberatore
P: +39 6 729871; F: +39 6 72987820
Web/E-mail: [email protected]

PUERTO RICO
Laratino, Arteaga & Arteaga
Rafael Arteaga
P: 787-250-0006; F: 787-282-7747
Web/E-mail: www.arteaga.com