September 1999
HEADLINES
Proginet Introduces Internet E-Business Solution
Proginet Corporation has introduced CyberFusion, an Internet file transfer software
product for moving mass quantities of information across the Internet with reliability and
security. CyberFusion combines the characteristics of high-end enterprise file transfer
systems with Internet features designed for ease of deployment and use. CyberFusion is
intended to provide businesses with a cost-effective alternative to leased lines for
internal file transfers. It provides the capability for reliable and secure inter-company
file transfer, a growing need among e-businesses. The product was designed specifically
for large-scale, high-volume usage, but can also be used for smaller applications with a
need for recurrent, unattended, secure operations across the Internet.
No. 500, www.ccsmag.com/freeinfo
FaceTime Releases Update Of Message Exchange
FaceTime Communications, Inc. has announced version 2.5 of its FaceTime
Message Exchange product, which is designed to enable e-commerce sites to reach online
customers faster, easier and with more security. New features include integration with
America Online (AOL) Instant Messenger and Yahoo! Pager for instant customer communication
on e-commerce sites. By integrating with AOL and Yahoo! instant communicators, FaceTime
intends to bring to e-commerce the same popular and familiar instant messaging interface
to customers accustomed to dealing with these services. E-tailers can communicate
instantly and directly with consumers on the AOL and Yahoo! paging networks. FaceTime's
product helps ensure that a customer's instant messages are routed to the call center
sales and service agent best suited to handling the question or comment. Additional new
features to call centers include enhanced Web page interaction, enhanced security, the
potential to increase call center productivity, consistent service and an enhanced data
center infrastructure.
No. 501, www.ccsmag.com/freeinfo
Telestra Launches Click To Phone
Telestra, an integrated telecommunications carrier in the Asia-Pacific
region, has introduced its new technology called Click to Phone. Click to Phone is
designed to offer the convenience and immediacy of initiating a phone call while browsing
on the Web. Telestra intends to target large companies that want to enhance their Internet
presence and speed up the growth of their e-commerce business. Click to Phone will help
provide businesses with an additional channel for call generation, the opportunity to
value-add customer services and the ability to segment customer requirements.
No. 502, www.ccsmag.com/freeinfo
The Limit Software Introduces Small Business Log File Analyzer
The Limit Software, Inc. has released iAnalyst version 1.0, a log file
analyzer targeted to small businesses and individual Web site owners' needs. iAnalyst
offers Webmasters report data in a point-and-click graphical interface. The product
analyzes the data hidden in log files, revealing where visitors came from, how many there
were and what browsers they used. In addition, the program tallies the total bandwidth
used by visitor requests, as well as the site's most popular pages broken down by total
number and percentage of hits. iAnalyst also performs reverse DNS lookups, converting
numerical IP addresses into domain names for more accurate representation of where a
visitor originated.
No. 503, www.ccsmag.com/freeinfo
RightPoint Delivers Marketing Services Portal
RightPoint Corporation has introduced the RightPoint.net Real-Time eMarketing
Portal, an Internet subscription service designed to deliver real-time electronic
marketing decisions to company Web sites. RightPoint.net is an Internet service, providing
customers with personalized "e-marketing" without capital infrastructure outlays
or the middleman requirements of an outsourced application. Customers can plug in to
RightPoint's marketing service portal and receive real-time electronic marketing decisions
as Internet transactions. The service is priced on a transaction-based basis. The service
features marketing campaigns, recommendations, promotions and e-mail campaigns based on
real-time customer profiling and RightPoint's self-learning analytics. It makes decisions
based on sources of customer data such as clickstream data, surveys, corporate customer
data, predictive models and demographic data.
No. 504, www.ccsmag.com/freeinfo
PeopleSupport.com To Provide Interactive Customer Service
PeopleSupport.com has launched a series of outsourced, in-house and
co-sourced customer service solutions to help eliminate online shopper frustration by
providing real-time, interactive customer service and support 24 hours per day, 7 days per
week. PeopleSupport.com customer care agents ("eReps") are trained in each
client's products and services and respond to a variety of customer queries from product
availability to product and technical support assistance. The service implements a
customized interface that maintains the shopping environment of each client's Web site.
The "Live Help Now" link from the client's site connects customers to
PeopleSupport.com's agents. Once connected, the agents engage in live conversations with
customers and answer questions while leading them to relevant Web pages while the customer
remains on the client's Web site.
No. 505, www.ccsmag.com/freeinfo
TotalTel Enters ISP Marketplace With Telunet
TotalTel USA Communications, Inc. has expanded into the Internet service
provider (ISP) marketplace with the launch of Telunet, its new Internet access service
dedicated to giving businesses fast access to the World Wide Web. Telunet, which provides
direct access to the Internet, can access the Web faster than conventional remote
connections, allowing users to download files in seconds rather than minutes. Internet
access is provided through dedicated or LAN-based remote connections. Dedicated access can
be tailored to meet the specific telecommunications needs of individual companies through
the bundling of voice and Internet traffic on the same T1 or T3 with TotalTel's powerLine
service. Channels for voice and Internet service are scalable from 56k, 128k, 256k, 384k,
512k, 768k to full T1 or T3 speeds. The company will concentrate its network from Boston
to Washington, D.C.
No. 506, www.ccsmag.com/freeinfo
Mantiss Announces OEM Agreement With Sterling Commerce
Mantiss Information Corporation has forged an OEM agreement with Sterling
Commerce, Inc., under which it will integrate Sterling Commerce's GENTRAN business process
integration software with its CLECware suite products. Mantiss has integrated GENTRAN to
offer its customers a seamless e-commerce solution that streamlines business processes and
automates the supply chain between competitive local exchange carriers (CLECs) and
incumbent local exchange carriers (ILECs). CLECware is an operational support system for
electronic ordering/provisioning and OSS interconnection used by CLECs, Internet service
providers and other telecommunications service providers. The CLECware suite of products
allows CLECs to establish trading partnerships and exchange ordering and provisioning
transactions with ILECs such as Ameritech, Bell Atlantic, US West, SBC, GTE and Bell
South. By integrating GENTRAN business process automation software into its CLECware
solutions, Mantiss will enable telecommunications service providers to use e-commerce and
EDI to process customer service orders more efficiently and expeditiously.
No. 507, www.ccsmag.com/freeinfo
Adesso Joins Consortium For Electronic Bill Payment
Adesso Software has announced the formation of a high-tech consortium of
software providers that will offer an integrated approach for electronic bill presentation
and payment. The consortium's approach, which was designed to help corporations and
consumers save billions of dollars in monthly billing costs, is led by Logica and includes
Group 1 Software, edocs and Adesso. It was developed to offer an integrated approach for
consumers to easily see and pay their monthly bills online. The solution is targeted for
telecommunications, banking and credit card companies, and electric, natural gas and water
utilities that typically mail out monthly bills in large volumes. Adesso has been
archiving and presenting bills for the Web with its customer self-service module for the
last 18 months. The Adesso integrated solution was designed to offer a complete approach,
allowing full payment and customer service enhancements required for bill settlement over
the Web.
No. 508, www.ccsmag.com/freeinfo
USA Global Link And CVF To Merge
USA Global Link, Inc. and CVF Technologies have announced a definitive
agreement to merge and form Global Online, Inc. The two companies will combine personnel
and sales agents and plan to be active in international telecommunications and Web-based
global e-commerce. Global Online, Inc., the entity created by the merger, hopes to
position itself to be the largest international e-commerce and v-commerce portal. It will
be built upon a unique domain category structure comprised of 4,500 global domain names.
The main homepage portal of Global Online features a large and navigable collection of
business and lifestyle resources translated into 18 languages. Connections to 200
countries are supplied by the new company with international transactions facilitated in
29 currencies. The site features the company's voice-enabling Global Teleportal technology
as well as 36,000 vertical product forums and service-specific message board communities.
The portals offer free access to more than 250,000 merchant and service provider Web
sites, along with access to e-commerce store-building tools, an Internet "price
comparison engine" and 81 online auction sites.
No. 509, www.ccsmag.com/freeinfo |
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