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August 1999


The Fastest-Growing Teleservices Companies -  The Sixth-Annual Survey And Ranking Of Rising Stars A C@LL CENTER Solutions™ Exclusive

[Go To Rising Stars Charts]

To provide you a gauge of teleservices companies' growth, and to provide them with the recognition they deserve for their accomplishments, C@LL CENTER Solutions™ magazine developed "The Fastest-Growing Teleservices Companies  - The Annual Survey and Ranking of Rising Stars." This sixth-annual ranking looks at the companies' growth in long-distance telephone usage, as this provides a verifiable measure of the companies' amount of telesales/teleservices.

Data was obtained from questionnaires that asked the teleservices companies to document the total amount of transport minutes (phone line usage) for which they were billed for long-distance telephone service for the one-year period between April 1997 and March 1998 and the one-year period between April 1998 and March 1999. Since we would base our ranking on this information, we required the data to be verified through original documentation from the phone companies that serviced the teleservices companies during that two-year period. We also required the signature of a management-level employee of the phone companies. Teleservices companies that were unable to provide third-party verification for a small portion of their transport minutes because a foreign country telecommunications service provider could not meet the deadline or because a client was billed directly for telecommunications service and verification could not be obtained were allowed to have the president/CEO of their company verify that portion of the submission. (Companies in this category are indicated with an asterisk next to the company name in the charts.)

Once qualification was established for the applicants, the companies were divided into three categories - large, intermediate and developing - based on their number of transport minutes. They were then ranked by two methods - by their percentage of growth from the first year to the second (obtained by finding the difference [increase] in minutes between the '97 -'98 minutes and the '98 - '99 minutes and dividing that amount by the '97 -'98 minutes), and by the number of net minutes gained from the first year to the second. In addition, you will find in the six charts information on the type of teleservices the companies do.

Our congratulations are extended to all of the 1999 Rising Stars for their great accomplishments.


Rising Stars Charts


Largest - Ranking By Percentage Growth  [return to the top]

1.Quatro/A Telemarketing E Centrais de Atendimento
S�o Paulo, Brazil
+5511-3117-5353

www.quatroa.com.br
Financial Services, Insurance,
Telecommunications
2. Convergys Corp.
Cincinnati, OH
800-344-3000
www.convergys.com 
Customer Service/Tech Support, B-to-B
Sales, Direct Response
3. Teleperformance USA
Salt Lake City, UT
801-359-6843
Membership Services, Bank/Financial
Marketing,Publishing
4. Transcom
Carmel, IN
888-408-7267
www.transcomusa.com 
Telecommunications, Energy, Member Services
5. Telemarketing Concepts, Inc.
Yorktown Heights, NY
914-245-0701
www.telemarketingconcepts.com
B-to-B Office Equipment/Publishing,
Consumer Communications, New
Customer Acquisitions
6. Protocol Communications, Inc. - Sarasota, FL 800-435-2003
www.protocolusa.com
Customer Service, Catalog Order Taking,
Lead Qualification/Generation
7. Communication Services Group, Inc.
(MarCom Technologies, DMS Direct
Marketing Services, The Development

Center, 800 Support and Data
DecisionsCorp.)
Sunrise, FL
954-747-6566
Financial Services, Health Care,
Insurance
8. ICT Group, Inc.
Langhorne, PA
215-702-0200
www.ictgroup.com
Financial Services, Insurance,
Telecommunicationsting
9. FutureCall Telemarketing, Inc. - Colorado Springs, CO
888-FUTURE1
www.futurecallinc.com 
Telecommunications, Financial, Fee-Based Marke
10. Millennium TeleServices - Woodbridge, NJ
888-800-7637
www.millenniumteleservices.com 
Fund Raising, Telco (including wireless),
Financial
11. King TeleServices, Inc.*
New York, NY 800-817-5468
www.king-teleservices.com 
Financial, Telecommunications, Publishing
12. APAC Customer Services, Inc. - Deerfield, IL
800-OUTSOURCE
www.apaccustomerservices.com
Financial Services, Travel/Hospitality,
Health Care/Pharmaceutical
13. TeleQuest Teleservices
Arlington, TX
817-258-6500
www.telequest.com 
Telecommunications, Publishing,
Financial
14. Reese Brothers, Inc.
Pittsburgh, PA
412-355-0800
[email protected]
Telecommunications,
Financial/Membership Services, Fund
Raising/Public Awareness
15. Aegis Communications Group, Inc. - Irving, TX
800-332-0266
www.aegiscomgroup.com 
Telecommunications, Financial/Insurance,
Publishing

Largest - Ranking By Net Minutes Gained [return to the top]

1.Convergys Corp.
Cincinnati, OH
800-344-3000
www.convergys.com
Customer Service/Tech Support, B-to-B
Sales, Direct Response
2. Quatro/A Telemarketing E Centrais de Atendimento*
S�o Paulo, Brazil
+5511-3117-5353 www.quatroa.com.br 
Financial Services, Insurance,
Telecommunications
3. APAC Customer Services, Inc. - Deerfield, IL 800-OUTSOURCE
www.apaccustomerservices.com
Financial Services, Travel/Hospitality,
Health Care/Pharmaceutical
4. ICT Group, Inc.
Langhorne, PA
215-702-0200
www.ictgroup.com 
Financial Services, Insurance,
Telecommunications
5. Communication Services Group, Inc.
(MarCom Technologies, DMS Direct
Marketing Services, The Development

Center, 800 Support and Data Decisions
Corp.)

Sunrise, FL
954-747-6566
Financial Services, Health Care,
Insurance
6. Teleperformance USA
Salt Lake City, UT
801-359-6843
Membership Services, Bank/Financial
Marketing, Publishing
7. Millennium TeleServices
Woodbridge, NJ
888-800-7637
www.millenniumteleservices.com
Fund Raising, Telco (including wireless),
Financial
8. Transcom
Carmel, IN
888-408-7267
www.transcomusa.com
Telecommunications, Energy, Member
Services
9. FutureCall Telemarketing, Inc.
Colorado Springs, CO
888-FUTURE1
www.futurecallinc.com 
Telecommunications, Financial,
Fee-Based Marketing
10. Protocol Communications, Inc. - Sarasota, FL
800-435-2003
www.protocolusa.com
Customer Service, Catalog Order Taking,
Lead Qualification/Generation
11. Telemarketing Concepts, Inc. Yorktown Heights, NY
914-245-0701
www.telemarketingconcepts.com
B-to-B Office Equipment/Publishing,
Consumer Communications, New
Customer Acquisitions
12. King TeleServices, Inc.
New York, NY
800-817-5468
www.king-teleservices.com 
Financial, Telecommunications,
Publishing
13. Aegis Communications Group, Inc.
Irving, TX
800-332-0266
www.aegiscomgroup.com 
Telecommunications, Financial/Insurance,
Publishing
14. TeleQuest Teleservices
Arlington, TX
817-258-6500
www.telequest.com 
Telecommunications, Publishing, Financial
15. Reese Brothers, Inc. - Pittsburgh, PA 412-355-0800
[email protected]
Telecommunications,
Financial/Membership Services, Fund
Raising/Public Awareness

Intermediate - Ranking By Percentage Growth   [return to the top]

1. Accent Marketing Services, Inc.  Lousiville, KY
502-540-5000
www.accentonline.com 
Manufacturing, Telecommunications,
Financial Services
2. Proxy Communications, Inc.
Brisbane, CA 800-776-9980
www.proxycom.com 
Catalog Order Taking, Customer Service
3. Wyer Creative Communications, Inc.
Nashville, TN
615-242-9800
www.wyer.com M
Mortgage Lending, Home Equity Lending,
Consumer Lending
4. The Connection
Burnsville, MN
800-883-5777

www.the-connection.com 
Catalog,Financial Services,
Telecommunications
5. DRG Telemarketing
Pomona, NY
800-998-8707

www.drgtelemarketing.com
Lead Generation, Appointment Setting,
Market Research
6. Young America Corp.
Young America, MN
612-467-1100
www.young-america.com
Fulfillment/Customer Service, Inbound,
Internet Cyber Rep Support
7. Advanced Data-Comm, Inc.
Dubuque, IA
800-582-9501
www.advanced-data.com 
Publishing, Telecommunications, Health
Care
8. Business Response, Inc.
St. Louis, MO
800-920-6565
www.businessresponse.com
Telecommunications, Financial Services,
Consumer
Products
9. Marketing Ally Teleservices
Provo, UT
800-400-4042
www.marketingally.com 
Financial Services, Technology, Market Research
10. Interactive Teleservices Corp.  Columbus, OH
614-280-1600
[email protected]
Financial Services, Insurance,
Telecommunications
11. Watts Communications, Inc.
Toronto, ON, Canada
416-255-8000
www.wattsgroup.com
Customer Service, Tech Support,
Marketing
Support/Fulfillment
12. Heritage Publishing Co., Inc. - Sherwood, AR
501-835-5000
B-to-B, B-to-C & Acquisition Fund Raising
13. Telerx
Horsham, PA
800-2TELERX
www.telerx.com
Packaged Goods, Health
Care/Pharmaceuticals, Utilities
14. Access Direct Telemarketing, Inc. - Cedar Rapids, IA
800-892-8276
www.accdir.com
Financial Services, Insurance, Technology
15. Sprint TELECENTERs Inc.
Maitland, FL
800-767-2858
Customized Customer Care, Banking, Telecommunications

Intermediate - By Net Minutes Gained  [return to the top]

1. Young America Corp.
Young America, MN
612-467-1100
www.young-america.com
Fulfillment/Customer Service, Inbound,
Internet Cyber Rep
Support
2. Proxy Communications, Inc.
Brisbane, CA
800-776-9980
www.proxycom.com 
Catalog Order Taking, Customer Service
3. Business Response, Inc.
St. Louis, MO
800-920-6565
www.businessresponse.com
Telecommunications, Financial Services,
Consumer Products
4. The Connection
Burnsville, MN
800-883-5777

www.the-connection.com
Catalog, Financial Services,
Telecommunications
5. Advanced Data-Comm, Inc.
Dubuque, IA 800-582-9501
www.advanced-data.com 
Publishing, Telecommunications, Health
Care
6. Accent Marketing Services, Inc.
Lousiville, KY
502-540-5000
www.accentonline.com 
Manufacturing, Telecommunications,
Financial Services
7. Interactive Teleservices Corp.
Columbus, OH
614-280-1600
[email protected]
Financial Services, Insurance,
Telecommunications
8. Wyer Creative Communications, Inc.
Nashville, TN
615-242-9800
www.wyer.com
Mortgage Lending, Home Equity Lending,
Consumer Lending
9. DRG Telemarketing
Pomona, NY
800-998-8707

www.drgtelemarketing.com 
Lead Generation, Appointment Setting,
Market Research
10. Marketing Ally Teleservices
Provo, UT
800-400-4042
www.marketingally.com 
Financial Services, Technology, Market Research
11. Heritage Publishing Co., Inc.
Sherwood, AR
501-835-5000
B-to-B, B-to-C & Acquisition Fund Raising
12. Watts Communications, Inc.
Toronto, ON, Canada
416-255-8000
www.wattsgroup.com
Customer Service, Tech Support,
Marketing Support/Fulfillment
13. Telerx
Horsham, PA
800-2TELERX
www.telerx.com 
Packaged Goods, Health
Care/Pharmaceuticals, Utilities
14. Access Direct Telemarketing, IA - Cedar Rapids, Inc.
800-892-8276
www.accdir.com
Financial Services, Insurance, Technology
15. Sprint TELECENTERs Inc.
Maitland, FL
800-767-2858
Customized Customer Care, Banking,
Telecommunications

Developing - Ranking By Percentage Growth   [return to the top]

1. Source One Communications, Inc.
Bloomfield, NJ
973-893-6400
Consumer Affairs, Technical Support,
Financial Services
2. Contact America
San Diego, CA
800-887-6837

www.contact-america.com
Electric Utilities, Insurance, Credit Cards
3. Line One Teleservices
New Rochelle, NY
800-923-LINE
www.lineonetel.com 
Mortgage Lead Generation, Financial
Services
4. Integrated Sales Solutions, Inc. - Libertyville, IL
847-247-2800
www.issi1.com
Publishing, High Tech, Services
5. Alliance TeleServices, Inc.
(formerly Savers Alliance)
Hurst, TX
800-706-0608 www.allianceteleservices.com  
FinancialServices, Publications,
Technology
6. CTC Teleservices
Oak Brook, IL
888-TRY-CTC1
Clubs Continuity, Publishing, Business
Services
7. Alta Resources
(formerly Ameritel Corp. & TMW
Marketing)
Neenah, WI
888-886-6100 [email protected]
B-to-B Sales, Customer Service,
Consumer Response
8. Republic International Marketing Orange, CA
714-978-9996
Mortgage Banking
9. Optima Communications Canada Inc.
Toronto, ON Canada
416-581-1236
www.optima.net
Customer Care, Business Development,
Cross-Selling/Winback
10. VOXDATA
Montreal, PQ, Canada
800-861-9599
Financial Services, Insurance,
Telecommunications
11. Tele Business USA
Northbrook, IL
800-228-8353
www.ctbiz.com 
Financial, Publishing, Lead Generation
12. Strategic Telecommunications, Inc.
St. Paul, MN
651-649-0404
www.strategictel.com
Political/Conservative Cause Fund
Raising, Nonprofit Fund
Raising, Database Management
13. O'Currance, Inc.
Salt Lake City, UT
801-736-0500
www.ocurrance.com 
Inbound Sales For TV/Radio, Franchise
Surveys, Lead Generation
14. World Access Service Corp
Richmond, VA
800-999-6883
www.worldaccess.com
Travel Insurance/Assistance, Credit Card
Enhancement, Fee-Based Programs
15. Integrated Messaging Inc.
Winnipeg, MB,
Canada 888-743-5366
www.imi.mb.ca
DRTV Inbound, Order Entry Inbound,
Customer Service Outbound

Developing - By Net Minutes Gained  [return to the top]

1. Source One Communications, Inc.
Bloomfield, NJ
973-893-6400
Consumer Affairs, Technical Support, Financial Services
2. Alta Resources
(formerly Ameritel Corp. & TMW

Marketing)
Neenah, WI
888-886-6100 [email protected]
B-to-B Sales, Customer Service,
Consumer Response
3. Line One Teleservices
New Rochelle, NY
800-923-LINE
www.lineonetel.com 
Mortgage Lead Generation, Financial
Services
4. Strategic Telecommunications, Inc.
St. Paul, MN
651-649-0404
www.strategictel.com
Political/Conservative Cause Fund
Raising, Nonprofit Fund
Raising, Database Management
5. VOXDATA
Montreal, PQ, Canada
800-861-9599
Financial Services, Insurance,
Telecommunications
6. CTC Teleservices
Oak Brook, IL
888-TRY-CTC1
Clubs Continuity, Publishing, Business
Services
7. Contact America
San Diego, CA
800-887-6837

www.contact-america.com 
Electric Utilities, Insurance, Credit Cards
8. Tele Business USA
Northbrook, IL
800-228-8353
www.ctbiz.com 
Financial, Publishing, Lead Generation
9. Republic International Marketing
Orange, CA
714-978-9996
Mortgage Banking
10. World Access Service Corp.
Richmond, VA
800-999-6883
www.worldaccess.com
Travel Insurance/Assistance, Credit Card
Enhancement, Fee-Based Programs
11. Optima Communications Canada Inc.
Toronto, ON Canada
416-581-1236
www.optima.net
Customer Care, Business Development,
Cross-Selling/Winback
12. Integrated Sales Solutions, Inc.
Libertyville, IL
847-247-2800
Publishing, High Tech, Services
13. Alliance TeleServices, Inc.
(formerly Savers Alliance)
Hurst, TX
800-706-0608 www.allianceteleservices.com  
Financial Services, Publications,
Technology
14. O'Currance, Inc.
Salt Lake City, UT
801-736-0500
www.ocurrance.com
Inbound Sales For TV/Radio, Franchise
Surveys, Lead Generation
15. Integrated Messaging Inc.
Winnipeg, MB, Canada
888-743-5366
www.imi.mb.ca
DRTV Inbound, Order Entry Inbound,

Customer Service Outbound







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