C@LL CENTER Solutions™ Honors The Call Center Product Leaders Of The Best Of CTI™ EXPO Spring '99

We are pleased to announce the Best of CTI™ EXPO Spring '99 award winners. The following companies exhibited products directly related to the call center field at CTI™ EXPO Spring '99 in Washington, D.C., which took place May 25-26. Editors from C@LL CENTER Solutions™, INTERNET TELEPHONY� and CTI� magazines, along with TMC™ Labs' engineers, met with vendors, tried out new products and sorted out the very best of CTI™ EXPO Spring '99. Judging was based on overall contributions to the call center industry. The products featured below are directly related to the call center- for a complete list of winners and product descriptions, please visit the TMCnet.com Web site at www.tmcnet.com/ctiexpo/exposp99win.htm .

• Acxiom Corp
• Artisoft, Inc.
• Aspect Telecommunications
• Buffalo International, Inc.
• CellIT
• Cincom
• Davox
• Dictaphone
• Digisoft Computers, Inc.
• Easyphone Inc.
• EIS International
• Enterprise Messaging Services (EMS)
• eShare Technologies, Inc.
• e-Voice Communications
• Eyretel Inc.
• GeoTel Communications Corp.
• IBM
• IEX
• iFace.com
• IMA
• Intecom
• Interactive Intelligence
• Iwatsu America

• Lernout & Hauspie
• Martek Global Services
• Melita
• Microlog
• Netphone, Inc.
• Noble Systems
• Nortel Networks
• Nuance Communications
• PakNetX Corporation
• Periphonics
• Phonetic Systems
• POINT Information Systems
• Quintus
• Registry Magic
• Rockwell Electronic Commerce
• Siemens Information and
  Communication Networks, Inc.
• SpeechWorks
• Syntellect
• TelAthena Systems LLC
• TeleDirect
• Telegenix
• TeleSynergy
• Tornado Development

Artisoft, Inc.
TeleVantage 2.1
Call management system
800-914-9985

Aspect Telecommunications
Aspect Customer Relationship
Management Suite
Customer relationship management software
408-325-2671

Buffalo International, Inc.
OTS NT-Object Telephony Server
Open architecture predictive dialing engine
914-747-8500

CellIT
CCPRO
Client/server telephony platform suite
305-436-2300

Cincom
Cincom Encompass
Customer relationship management software
513-612-2300

Davox
Allbound Customer Contact Solution
Customer contact software
978-952-0200

Dictaphone
da Vinci (CMS)
Call management system
888-483-6266

Digisoft Computers, Inc.
Telescript
Predictive dialer system with scripting capabilities
212-687-1810

Easyphone Inc.
Easyphone 4.04
Complete call center system
408-965-1700

EIS International
Centenium XL Collections Call
Management System
Call management system
800-274-5676

Enterprise Messaging Services (EMS)
itelfacs
Fax management system
877-EMS-5050

eShare Technologies, Inc.
NetAgent 2.1
Web-based customer management
software
516-864-4700

e-Voice Communications
evoice3000 PBX CommServer
Communication server
408-991-9988

Eyretel Inc.
MediaStore
Call recording solution
301-586-1900

GeoTel Communications Corp.
Intelligent CallRouter Version 4
Call routing software
978-275-5165

IBM
Computer Telephony Business Solution
2.55 and Add-ons
Open PC-PBX with add-on features
561-443-9037

IEX
TotalNet Call Routing 4.0
Intelligent call routing product
800-367-4390

iFace.com
USS-I Version 2.0
Switching software application suite
732-398-1600

IMA
IMAEdge 4.0
Call blending and predictive dialer
product
800-776-0462

Intecom
CallWise Centergy
Call center management solution
972-855-8473

Interactive Intelligence
Enterprise Interaction Center
Communications server
317-872-3000

Iwatsu America
ADIX ACD
Automatic call distributor
201-935-8580

Martek Global Services
Veri-A-Code
Area code database
301-656-3700

Melita
Melita Enterprise Explorer
Call routing product
800-635-4821

Microlog
uniQue
Call queuing, routing, management, and reporting product
301-428-9100

Netphone, Inc.
Netphone Intranet PBX (IPBX)
IPBX
508-787-1000

Noble Systems
Automated Telephone Organization
Management System
Outbound, inbound, ACD and blended call management product
888-866-2538

Nortel Networks
CallPilot
Unified messaging product
408-565-2131

Nuance Communications
Nuance 6
Speech recognition engine
650-847-0000

PakNetX Corporation
PNX ACD 2.0
Internet-based ACD solution
603-890-6616

Periphonics
PeriWeb
Web-based IVR product
800-733-8182

Phonetic Systems
DirectoryAssistant
Speech-enabled directory database search engine
781-229-5823

POINT Information Systems
TeamPOINT
Customer interaction software
770-551-1963

Quintus
eContact Suite
Customer contact management suite
800-337-8941

Registry Magic
Virtual Operator, Version 2.0
Speech recognition call routing system
888-RMAGIC8

Rockwell Electronic Commerce
Call Center Studio
Customer contact software suite
714-424-4525

Siemens Information and Communication Networks, Inc.
MX Email
E-mail management system
800-765-6123

SpeechWorks
SpeechWorks 5.0
Automated speech recognition (ASR) system
617-428-4444

Syntellect
Vista
Call center automation software platform
800-347-9907

TelAthena Systems LLC
TelAthena Human Interactive
Software
Customer interaction software
888-777-7565

TeleDirect
LIBERATION 6000
Teleservices campaign solution
602-585-6464

Telegenix
Telegenix Colorgraphix Displays
Call center reader boards
800-424-5220

TeleSynergy
TelePCX 2.0
PC-PBX product
408-260-9970

Tornado Development
TEMS Unified Messaging Engine
Unified messaging system
310-546-6319

Witness Systems
Performance Analyzer
Customer interaction software product
770-754-1900