June 1999

Dear Rich:
I enjoyed reading your article, "Customer Relationship Management In Action," in the April issue. I also hold the belief that the Internet is a vital tool - that is why I find it quite odd that your would mention a company (Haven Corporation) which does not have a site on the Web. If it does, it is certainly well hidden. I was interested in obtaining more information about their Mail Order Wizard.

Also I wish to tell you how much I enjoy your publication - there are always thought-provoking articles - and what's more refreshing, there is little editorializing, [just] lots of good, solid information. Keep up the great work.

Sincerely,
David Doyle
President
The LTI Group

Rich Tehrani replies:
I found the site on the Web and apologize for not publishing it in my High Priority column. Haven Software can be found at http://www.havencorp.com