A-B

Access Direct Telemarketing provides outbound and inbound, business-to-business and business-to-consumer telemarketing services specializing in financial services, insurance sales, mortgage/equity lending, publishing, utilities, telecom/technology. Privately held, Access Direct operates six call centers throughout Iowa and corporate offices in Cedar Rapids, Jacksonville, Florida and Wilmington, Delaware, employing more than 1,000 people.

Call Center Alliance is your customer contact solution for 400 million European clients. The best e-teleservice experts in each country provide inbound and outbound calls with over 2,900 workstations and 4,200 professional TSRs in the following countries: Belgium, France, Germany, Holland, Italy, Portugal, Scandinavia, Spain and the United Kingdom.

CompUSA Call Center Services provides world-class technical support and sales solutions to organizations of all sizes. Customers include business clients, hardware and peripheral manufacturers, software publishers and Internet Service Providers. Our highly trained team members, using state-of-the-art technology, provide you with quality customer support at all points of contact

A C@LL CENTER CRM Solutions magazine 1999 Rising Star winner, CTC is a full-service inbound/outbound teleservices agency providing customized outsourced telemarketing solutions to clients. Niche markets include publishing, clubs, and continuity, seminar registration, membership services, telco and business-to-business product sales.

H-L

J4/NTS Marketing is a "High-Tech, High-Touch" 136-seat call center agency offering complete inbound, outbound and fulfillment services. Over 10 years of experience with outstanding results, a diverse client base, state-of-the-art facilities and a commitment to excellence all contribute to success in meeting your telemarketing needs.

M-R

PARMAC, a 100% computerized and fully automated inbound/outbound customer contact center, opened in 1992 and has become a leading provider in outsourced teleservices and customer service solutions. We focus on results with integrity because when your customers are on the line, so is your reputation -- and ours. We invest in training and on-going coaching with our staff to maintain quality and consistent results for all our clients.

S-T

TeleSystems Marketing, Inc.
Mike Burns
P: 800-622-0190
F: 713-780-5931
Inbound, Outbound, Multilingual, B-to-B, B-to-C, Interactive
Areas of Specialization: CRM, Inbound.

TeleSystems specializes in CRM, including Web-enabled e-commerce customer service, e-mail outsourcing, inbound, outbound and Hispanic capabilities. We feature fax, voice and e-mail broadcasting in addition to database management, list brokering and fulfillment.

Spherion (formerly Interim Outsourcing Solutions)
P.N. Vallejo
3535 Piedmont Rd., NE
Atlanta, GA 30305
P: 800-687-3978
F: 404-240-3959
Inbound, Multilingual,
B-to-B, B-to-C
Areas of Specialization: Customer service, sales, technical support, order placement and tracking, reservations and travel, and specialized needs.

Spherion manages all aspects of customer interaction, regardless of the type of medium used by your customers. We can provide these services in one of our existing customer care centers, at your facility, or in a new, customized facility.

With more than 120 customer contact centers in 31 countries, Teleperformance brings outsourced teleservices and CRM solutions to its multinational client base.

U-Y

Xtrasource is an outsourcing partner of global customer care services via teleservices, e-mail management, live chat and online self-help. Services include pre-sales, technical support, e-commerce sales, e-support and product fulfillment.

West provides innovative, full-service customer care solutions that help Fortune 500 and e-100 companies acquire, retain and grow profitable customer relationships. West's services include processing customer-initiated contacts, automated voice response and direct marketing services that utilize the telephone and the Internet.