April 1999

CTI EXPO Spring '99 Preview

Spring is upon us, which means that CTI EXPO Spring '99 is just around the corner. The following list of companies will be among hundreds that will be exhibiting call center, CTI and Internet telephony products and services at CTI EXPO Spring '99 in Washington, D.C., May 25 and 26. (For a complete listing, see www.ctiexpo.com and click on the "Exhibitors" link.) For those of you feeling perhaps a bit overwhelmed by the influx of new technologies for the call center, the Exhibit Hall floor will also be the spot for informative, noncommercial Learning Centers (at this show we'll be featuring Learning Centers on Internet Telephony, TAPI, CLEC/ISP Technology, Unified Messaging and Next-Generation Voice/Data Switches), and of course you can round out your education at the Conference program, which takes place May 24 through the 26. For more information, see www.ctiexpo.com. See you there

ABIDCO (659)
www.abidco.com
P/F: 804-732-8971/804-732-8972
ABIDCO is a regional economic development organization that works on a confidential basis to locate new and expanding industries in the southern one-half of the Richmond-Petersburg, Virginia Metro Area, located along Interstates 95 and 85.

Acxiom Corporation (209)
www.acxiom.com
P/F: 501-336-2309/501-336-3955
Acxiom Corporation provides a spectrum of data products, integration services, mailing lists, data warehousing, and decision support services. InfoBase TeleSource Data, a telephone data product with a phone and reverse phone append feature, combines comprehensive coverage and highest match rates; and, when delivered via the Acxiom Data Network, offers sub-second delivery of data.

AFSM International (660)
www.afsmi.org
P/F: 941-275-7887/941-225-0794
AFSM International is a global association for executives, managers and professionals in the high-technology services and support industry. Its members have specialized areas of activity and interests within the management of pre- and post-sales services and customer support businesses within the computing and communications industries.

ALeSys (1039)
www.alesys.com
P/F: 352-336-8900/352-336-9969
ALeSys is a learning-effectiveness organization. Its Integrated Approach to Learning is designed to produce high-quality products and services customized to goals of a company's call center. Its Effectiveness Evaluation, New Hire Training, and Professional Development for Coaches and Trainers are designed to help increase the return on training investments.

The Alter Group (764)
P/F: 847-568-5923/847-676-4301
The Alter Group is a national corporate real estate development firm. Its ReadiDesign offices and CallCore call-center models are a super-fast, super-easy, super-flexible method of delivering custom-designed office buildings and call centers literally anywhere in the country. Program services include site selection; purchase, lease, or synthetic lease transaction structures; architecture; and construction.

AltiGen Communications (451)
www.altigen.com
P/F: 510-252-9712/510-252-9738
AltiGen Communications offers platform products for foundations of business communication solutions available for branch office and small to medium-sized business office environments. AltiGen's strategy is "All-in-One" - its mission, to deliver "easy and affordable" computer-telephony integration (CTI) with modules and platforms that facilitate delivery of powerful mixed-media and/or computer telephony (CT) solutions using a single voice/data server.

American Power Conversion (353)
www.apcc.com
P/F: 401-789-5735/401-788-2739
American Power Conversion designs, manufactures, and markets uninterruptible power supplies (UPS) and surge protectors to improve the reliability and productivity of computer and communication systems worldwide by protecting hardware and data from the ongoing threat of power disturbances.

American Teleservices Association (563)
www.ataconnect.org
P/F: 818-623-5381/818-766-8168
American Teleservices Association (ATA), the voice, the source and the authority of the teleservices industry, delivers cutting-edge education, updates on the new technology, timely industry information, access to industry experts and representation in government affairs. Call 800-441-3335 or visit our Web site at www.ataconnect.org.

Amtelco (1228)
www.amtelcom.com
P/F: 800-356-9148/608-838-8367
Amtelco was founded in 1976 to provide modern computer-based telemessaging equipment for various industries, including telephone answering services, executive suites, health care facilities, universities, and corporations.

Andrea Electronics (239)
www.andreaelectronics.com
P/F: 516-719-1800/516-719-1950
Andrea Connect Solutions - Personal Computer Telephone Interface - desktop device that connects headset users to the telephone, PC or both simultaneously. Andrea ProVoice Solutions - ANC - 700/750 headsets - enable and enhance all CTI applications by improving the quality of voice communications with patented Andrea Active Noise Cancellation (ANC) microphone technology and an improved design.

Arise Computer, Inc. (457)
www.arisecomputer.com
P/F: 650-967-7168/650-967-5492
Arise Computer provides customers with cost-effective solutions to their process management, product development, and control needs. Arise offers industrial PC systems, single-board computers, rack/wall mount chassis and industrial workstations, power supply, and backplanes.

Arkansas Aeroplex (666)
P/F: 870-532-2100/870-532-2146
Arkansas Aeroplex is a multiservice industrial distribution office and aviation park.

Artisoft, Inc. (839, 605)
www.artisoft.com
P/F: 617-354-0600/617-354-7744
Artisoft, Inc. provides CT, communications and networking solutions designed for small and medium businesses. Its CT solutions include Visual Voice, Visual Fax, InfoFast and TeleVantage. Artisoft's products are renowned for their ease of use, affordability and performance, and currently are sold worldwide through affiliated distributors and dealers.

Aspect Telecommunications (754)
www.aspect.com
P/F: 408-325-2671/408-325-2746
Aspect Telecommunications creates total solutions for mission-critical call centers around the world. Aspect focuses exclusively on the call center, supplying solutions and services that help bring companies closer to their customers.

AT&T Language Line (542)
http://att.com/languageline/
P/F: 831-648-7538/831-648-5859
Speak to people in a language they can understand…their own. Our over-the-phone interpretation service is the fastest interpretation service in the business and helps you better serve your customers in virtually any language - 24 hours a day, 7 days a week. Call 1-800-752-0093, ext. 531 or visit our Web site at http://att.com/languageline/ for more information.

AVT (605)
www.appliedvoice.com
P/F: 425-820-6000/425-820-4040
AVT Corporation provides a broad line of enterprise-wide CT solutions, specializing in unified messaging (including Microsoft Outlook integration), call management, information access, and call center productivity, all integrating on Windows NT.

Borg-Warner Staffing (1042)
P/F: 973-397-2234/973-397-2535
Borg-Warner Staffing recruits, screens and assigns call center agents. We background check and drug screen our employees. We provide initial training, worker's compensation and benefits. Our agents have keyboard skills, enthusiasm, good direction and peak-period availability. An on-site manager is dedicated to each customer.

Bosch Telecom (344)
www.boschtelecom.com
P/F: 908-796-2315/908-226-8787
Bosch Telecom, Inc., is a manufacturer of ISDN communication solutions. Bosch also offers a complement of desktop devices to support financial trading applications, ACD, call center and corporate networks.

Brooktrout Software (715, 605)
www.brooktrout.com
P/F: 781-433-9571/781-242-9335
Brooktrout Software is a leading provider Windows NT-based rapid application development platforms for integrated voice response (IVR) applications and other computer telephony solutions. Brooktrout Software's open architecture supports many enterprise business systems (SAP, Microsoft, Exchange, Oracle) as well as leading telephony hardware suppliers and standard phone system links (TAPI, TSAPI).

Buffalo International (433)
www.buffalo-intl.com
P/F: 914-747-8500/914-747-8595
Buffalo International, Inc.'s high-performance and flexible OTS (Object Telephony Server), with built-in predictive dialing, ACD and IVR, allows businesses to build powerful call center applications in the environment of their choice or to choose a turnkey solution that meets their business needs.

C. Associates (371)
www.cassociates.com
P/F: 202-518-8595/202-387-7033
Specializing in placing professionals in client/server, Web developers, relational database, client/server development, and other computer related fields, C. Associates has provided clients and candidates with matching solutions to the recurring problem: how to link the ideal performer to that person's ideal job.

Carnegie International Corporation (141)
P/F: 410-785-7400/410-785-1412
Carnegie International will be demonstrating MAVIS (Multi-Language Automated Voice Independence System). MAVIS is a speech-recognition voice-activated automated attendant/voicemail system that communicates intelligently with callers on any business PBX system.

Casio PhoneMate,Inc. (561)
www.casiophonemate.com
P/F: 310-618-9910/310-212-6316
Casio PhoneMate provides a complete line of non-KSU system telephones designed for small business. Our 4-line 12-station system features 3 models, with and without answering systems, in both corded and 900 MHz cordless configurations featuring our powerful Auto Attendant Call Director. Also available are 2.4 GHz cordless solutions in 2-line 8-handset configuration.

CC News (657)
P/F: 207-846-0600/207-846-0657
CC News is the only newspaper for call center and customer care professionals. Service News is the only newspaper for IT Support professionals. It features monthly departments on inbound call centers, outbound call centers, blended centers and call center technology. Sign up for a free subscription at the CC News and Service News booth.

CellIT (805, 813)
www.cellit.com
P/F: 305-639-2259/305-639-2222
CellIT has two versions of its call center solution: N-CCPRO (narrowband) and B-CCPRO (broadband). Each addresses both existing and new call centers, simply replacing the numerous systems found in today's advanced call center with one integrated system. CellIT provides open-architecture, state-of-the-art solutions for the call center industry.

Centercore (935)
www.centercore.com
P/F: 800-220-5640/908-561-0911
Centercore is a manufacturer of world-class call center furniture.

Cincom Systems Inc. (252)
www.cincom.com
P/F: 513-612-2112/513-772-6019
Cincom Encompass is an integrated solution set of technology components which enables organizations to provide quality customer relationship management through call centers. Cincom Encompass provides your call centers with a more complete view of the customer and enables management of the customer relationship from acquisition through retention.

Comdial Corporation (352)
www.comdial.com
P/F: 804-978-2327/804-978-2230
Comdial Corporation engineers, manufactures and markets a complete line of business telecommunications systems and CT-enabled products. Comdial employs a workforce of 900 with headquarters in Charlottesville, VA, and a support network of more than 1,500 qualified resellers in communities all over North America.

Comfort Telecommunications (1169)
P/F: 941-945-3224/941-945-0288
Comfort Telecommunications provides a complete line of telephone headsets.

Compass International Services Corporation (1115)
www.apschecks.com
P/F: 609-384-1111/609-853-6859
Compass International Services Corporation, through its subsidiary companies, is a leading provider of outsourced business services to companies throughout the sales cycle. It provides clients with teleservices, accounts receivable management, mailing and collections services, facilitated and expedited by its Accelerated Payment Systems "checks by phone" process.

Composit Communications (605D)
P/F: 760-918-2601/760-918-2532
Composit has developed the world's first and only universal call center operating platform, providing a powerful suite of horizontal applications and vertical solutions for managing the flow of business communications. Composit's platform enables a new generation of distributed, "virtual" call centers spanning multiple physical locations.

Computer Communications Specialists, Inc. (CCS) (445)
www.ccsivr.com
P/F: 770-441-3114/770-729-0545
FirstLine Encore is the power of call center management in a true 32-bit multitasking operating system, as CCS releases its Windows NT-based next-generation product.

Cyber Marketing Services (324)
www.telemkt.com
P/F: 201-862-0186/201-837-3132
The Tele-M@rket is the premier information resource for the call center community on Internet. It is dedicated to providing information in an innovative, interactive environment to a call center audience. The site offers on-line sessions on selected topics, discussion forums, white papers and a showcase for our sponsors' products and services.

Data-Tel Info Solutions (238)
www.datatel-info.com
P/F: 602-844-5154/602-844-5155
Come see Data-Tel Info Solutions' xSELLerator 4.0, one of the most cost-effective, full-featured predictive dialers on the market. It features inbound/outbound call blending, branch scripting, digital recording, online CC authorization. 5 DELL stations/16 outbound lines - $22,468, and 24 DELL stations/48 outbound lines - $51,814.

Database Systems (941)
www.dcs1.com
P/F: 602-265-5968/602-264-6724
TELEMATION is a comprehensive call center management software solution supporting sales, marketing, customer service and help desk clients. TELEMATION provides complete CTI functionality including ACD and predictive dialing plus Internet support. DSC has developed a PC-based predictive dialer/telephone switch using Dialogic components.

Davox Corporation (305)
www.davox.com
P/F: 972-997-8439/972-997-8310
Davox Corporation is a supplier of unified call center solutions for businesses involved in collections, telemarketing and other mission-critical customer contact activities. Davox solutions, including the Unison call center management system, combine open system, client/server and relational database technology with sophisticated applications and quality customer service and support.

Digi International (605)
www.dgii.com
P/F: 800-344-4273/612-912-4952
Digi International is a worldwide leader in server-based remote access solutions. Digi products enable a virtually unlimited number of users to be connected locally or remotely to corporate LANs, or to multiuser computer systems.

Digisoft Computers, Inc. (760)
www.digisoft.com
P/F: 212-687-1810/212-687-1781
Telescript is call center management software that handles multiple inbound, outbound and blended projects simultaneously. On inbound calls, Telescript instantly "pops" the screen with the incoming project and record, while on outbound calls, super or predictive dialing can double productivity. Telescript's advanced reporting and new scripting capabilities enable both managers and agents to excel.

Direct ResponSource (664)
www.directresponsource.com
P/F: 787-728-3000/787-728-3120
Direct ResponSource is a teleservices agency.

Divaris Real Estate/Netpark (1057)
www.divaris.com
P/F: 813-621-7575/913-623-3020
Divaris Real Estate is representing Netpark Tampa Bay, America's first corporate super center. Netpark Tampa Bay is the total workplace environment for the next millennium. Please stop by for an update on the multimillion-dollar renovation.

Dynamics, Inc. (1137)
www.dyninc.com
P/F: 703-968-8010/703-968-8012
Dynamics is a provider of contact center engineering.

EIS International (325)
www.sersolutions.com
P/F: 703-326-8319/703-787-6720
EIS International, Inc., a leading provider of software solutions and services for outbound and integrated inbound/outbound call centers, provides systems for telemarketing, customer service, fund raising, market research, and collections to improve productivity, operational efficiency, and agent effectiveness.

Emerging Market Technologies (242)
P/F: 770-980-1400/770-980-1490
Emerging Market Technologies, Inc., (EMT) is the "pit crew" for high-performance sales and marketing teams. It provides the insight, the resources, and the software to make sales and marketing automation work fast and work right.

Enterprise Messaging Services, Inc. (668)
P/F: 610-701-7002/610-701-7004
Enterprise Messaging Services (EMS) is a leading provider of computer-telephony integration (CTI) solutions, custom applications, and information technology services. EMS provides sophisticated voice messaging and interactive voice response (IVR) software and services to businesses and institutions in a diverse range of markets, including telecommunications, finance, professional services, medical, education, and government.

Envox US, Ltd. (1134)
www.envox.com
P/F: 888-368-6987/941-793-0725
Envox delivers a suite of products that dramatically simplifies the development of IVR, call center, fax-on-demand, voice mail, speech recognition, text-to-speech, and other CT applications. The Envox Script Editor 2.0 is a comprehensive and intuitive, native 32-bit application generator that uses graphical flowcharts to simplify the development process.

eShare Technologies (1138)
www.eshare.com
P/F: 516-864-4700/516-864-0833
eShare Technologies, Inc. delivers powerful, enterprise-class human interaction software and services that are crucial for eBusiness. eShare NetAgent is used to help increase revenues, improve visitor satisfaction and retention, improve service levels and decrease operating costs. eShare Expressions is an award-winning, turnkey solution for adding chat and threaded discussion forums to Web sites.

ESI (Estech Systems, Inc.) (227)
www.esi-estech.com
ESI designs and builds innovative telecommunication products, including the new IVX128 and IVX20 digital phone systems - each with fully integrated voice mail and auto attendant (plus ACD on the IVX128) - and the new VoiceWorks16 voice mail system for use with other makers' phone systems.

EXACOM (346)
www.exacom.com
P/F: 603-228-0706/603-228-0254
EXACOM, Inc. is a manufacturer of microprocessor-based telecommunications products, systems and peripherals - featuring a comprehensive line of digital call recorders, telecom interfaces for DID, E&M, and PBX integration, plus telephone call accounting for international applications. EXACOM is positioned to serve global telecommunications industry.

Executone Information Systems, Inc. (605)
www.executone.com
P: 800-955-9866
Executone's mission is to improve customers' productivity and profitability through integrated voice and data communications.

Eyretel, Inc. (241)
P/F: 301-586-1900/301-586-1919
The Eyretel recording system offers customers a truly flexible enterprise solution for all their multimedia recording needs. Full CTI with switch or LAN-based applications allows indexing of calls with additional information such as agent ID and customer account number.

Falcon Communications (225)
www.webasap.com/falcon
P/F: 703-335-5000/703-369-7701
The On Hold Solution - stop giving your customers the Silent Treatment. The Total Call Solution - upsells 100% of every caller 100% of the time.

Figment Technologies, Inc. (222)
www.figment.net
P/F: 416-225-7913/416-225-7845
Figment Technologies, Inc.'s UniExchange is a scalable unified messaging product integrating e-mail, voice, fax and media mail servers into one. UniExchange offers remote administration over the Internet on Windows NT or 95. It is fully compliant with IP and stores all messages using MIME.

First Sierra Financial (1231)
www.firstsierra.com
P/F: 908-722-1992/908-722-2289
An industry leader in call center equipment and software financing, First Sierra Financial can provide from 10K - 500K, with same-day approval up to 150K, and simple one-page application. First Sierra Financial has fifteen years of CTI financing experience in dialers, computers, recorders, voice recognition, data storage, PBX and furniture.

Genesys (328, 605)
www.genesyslab.com
P/F: 415-437-1104/415-437-1260
Genesys Telecommunications Laboratories, Inc. combines computer and telephone systems to improve company/customer interactions. Headquartered in San Francisco, Genesys serves 200 customers in the North American, European, Asian-Pacific, and Latin American regions directly from 27 sales offices.

Genoa Technology (758)
www.gentech.com
P/F: 805-531-9030/805-531-9045
Genoa Technology, Inc. provides a suite of comprehensive test solutions for CT, facsimile, printer, scanner, and local connectivity technologies. These test solutions help customers bring their products to market faster, reduce development costs, and improve product reliability.

GeoTel Communications Corporation (441)
www.geotel.com
P/F: 978-275-5165/978-275-5399
GeoTel provides customer interaction software for call centers. The company's CTI products create an enterprisewide call and data distribution platform by integrating multivendor networks, ACDs, IVR, desktop applications, Web servers and other resources. Solutions are provided for single-site, multisite and network service provider deployments.

Hertiage Communications (135)
www.hertiage.net
P/F: 407-752-9464/407-752-4138
Hertiage offers an advanced telephony switch system with a comprehensive list of enhanced features integrated with our automated billing and administrative subsystem.

IBM Corporation (637)
www.ibm.com
P/F: 561-443-9037/561-443-6824
IBM Corporation, helping to lead information technology, will feature its new Small Business Computer Telephony Solution combining a PC server adapter card with telephony switching, advanced call control, and voice mail software. The IBM CT-618 adapter will be shown running on IBM's latest lineup of Netfinity and telephony servers.

ICT Group (216)
www.ictgroup.com
P/F: 215-702-2234/212-757-7877
Leading call center teleservices provider for sales, marketing and customer care, specializing in the financial services, insurance, telecommunications, pharmaceutical, information media, utilities and hospitality industries. Value-added marketing and market research services, including call center management. Multilingual teleservices available.

IMA (246)
www.ima-inc.com
P/F: 203-925-6832/203-925-1170
IMA is a global provider of call center software and services that enhance the quality of your customer interactions. The company's EDGE client/server solution integrates technologies and data across an organization to efficiently automate all inbound and outbound applications, from telemarketing and telesales to customer support and account management.

Infinite Technologies (559)
www.ihub.com
P/F: 410-363-1097/410-363-3779
Infinite Voice allows you to listen to your e-mail from any touch-tone telephone.

Info Systems (663)
www.interlog.com
P/F: 416-665-7638/416-665-4193
Talkie IVR is a powerful and reliable IVR platform that includes "ready-to-use" IVR applications as well as an application generator that allows users to design their own. Some of Talkie IVR applications: voice mail, auto-attendant, answering service, fax back/broadcasting, outdial, audiotex, recording, as well as vertical applications for insurance companies, banks, car dealerships and many more.

Intecom (605)
www.intecom.com
P/F: 972-855-8473/972-855-8533
Intecom provides advanced enterprise communications solutions designed to match their needs and the demands of their customers. Intecom offers innovative, business-driven communications solutions backed by leading-edge technology and customer partnership.

Interactive Intelligence (625)
www.inter-intelli.com
P/F: 317-872-3000
Interactive Intelligence, Inc. offers a total interaction management server - the Enterprise Interaction Center (EIC). The Internet-enabled EIC combines the functions of PBX, ACD, VRU, voice mail systems, fax server, CTI server and more - all in one open Windows NT server.

Interior Concepts (460)
www.interiorconcepts.com
P/F: 616-842-5550/616-846-3925
Interior Concepts custom manufactures call center furniture to meet the specific needs of each customer. Our one-inch panel system wire and cable management system, custom capabilities and direct selling approach make Interior Concepts an industry leader.

Lance Gilman Commercial Real Estate (1037)
P/F: 775-852-4700/775-852-2104
Lance Gilman Commercial Real Estate is the exclusive broker for Tahoe-Reno Industrial Center and South Meadows Business Park. TRI is 102,000 acres we can build to suit, sell or lease. South Meadows is Northern Nevada's largest premiere business address.

Lefort Group (459)
[email protected]
P/F: 407-772-0165/407-772-0374
LeFort Group provides the call center industry with a cost effective furniture solution. We bring remanufactured as-is Steelcase, Herman Miller and Haworth to your facility at 30 to 50 percent savings.

Linkon (539)
www.linkon.com
P/F: 203-319-3123/203-319-3150
Linkon Corporation supplies software and hardware products to telecommunications, Internet, cable and data networking industries. Its "Universal Port" architecture allows efficient, multimedia communications in large, networked areas. The company sells to OEMs, systems integrators, value-added resellers and distributors.

Lucent Technologies (505)
www.lucent.com
P/F: 908-953-2630/908-953-2787
Lucent Technologies, headquartered in Murray Hill, NJ, designs, builds, and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems, and microelectronic components.

Maryland Dept. of Business & Economic Development (658)
www.mdbusiness.state.md.us
P/F: 410-767-0994/410-333-6792
MDBusiness is the most comprehensive Web site available for locating business information, products and services throughout the state of Maryland.

MasterMind Technologies (715)
www.mastermind-tech.com
P/F: 800-644-7605/202-298-8501
MasterMind Technologies, developers of award-winning computer telephony, Internet, switching and interactive voice response products and services, has rapidly become a dominant force in open telecommunications. MasterMind Technologies offers developers, systems integrators, service providers, telcos, and corporate users the tools they need to succeed: state-of-the-art enabling technology, integrated high-value applications, and custom turnkey solutions.

MCK Communications (245)
www.mck.com
P/F: 617-454-6100/617-454-6101
MCK is a provider of the Lucent Definity Extender, which allows off-premise workers to access the corporate PBX and data network over on ISDN or analog line, and the Lucent Digital-to-Analog Recording interface for call logging/recording.

Melita International (833)
www.melita.com
P/F: 770-239-4667/770-239-4489
Melita International, established in 1983, is a leading provider of customer interaction and call management systems for call centers, enabling businesses to automate call center activities and enhance their telephony-based customer communication. Worldwide customers include leading organizations in the financial services, retail, media, and communications and service bureau industries.

Mercom (228)
www.mercom.com
P/F: 201-507-8800/201-507-5554
Mercom Systems is a leading developer of advanced Windows-NT based multimedia recording solutions. Mercom's Audiolog call recording server offers high-density digital telephony recording for a wide range of industries including call centers, government agencies, utilities and financial markets.

MicroAutomation (1158)
www.microaut.com
P/F: 703-378-7000/703-378-4321
MicroAutomation is a leading, worldwide provider of IVR- and CTI-based call center solutions. As a total solution provider, Micro-Automation offers a range of internally developed and third-party IVR and CTI products, as well as complete solution implementation services.

Microlog (335)
www.mlog.com
P/F: 301-428-9100/301-540-5557
Microlog's uniQue family of customer contact center solutions handles voice, e-mail, fax, Web inquiries, and hardcopy mail. Efficiently prioritizing and routing these contacts to the right agents through technology that is open and easily integrated to existing business applications for customers worldwide.

Microsoft Corporation & Microsoft Partner Pavilion (605)
www.microsoft.com
P/F: 206-882-8080
Microsoft Corporation, a leader in personal computer software, offers a range of products and services for business and personal use, designed to make it easy and enjoyable for people to realize the power of personal computing every day.

Mosaix, Inc. (1025)
www.mosaix.com
P/F: 510-749-6300/510-749-6522
Mosaix Incorporated, a global provider of enterprise customer management solutions, utilizes state-of-the-art customer relationship management and call center technology, including Internet- and CTI-enabled workflow, enterprise business process automation, blending campaign management, predictive dialing, scripting, reporting, and CTI.

Motorola (605)
www.prolog.com
P/F: 512-583-2345/512-583-2350
Motorola Computer Group (MCG), a division of Motorola Inc., is a leading supplier of embedded computing platforms to Original Equipment Manufacturers (OEMs) for use in telecommunications and industrial applications. MCG provides best-in-class solutions by combining its advanced design engineering capability with responsive, world-class manufacturing operations.

MUSIC Telecom (formerly NewVoice) (945)
www.musictelecom.com
P/F: 908-979-1010/908-979-1035
MUSIC Telecom is a leading-edge manufacturer of standards-based, voice and fax processing components. MUSIC Telecom products utilize state-of-the-art DSP technology and offer a long list of advanced features to provide the development community with more capability for their hardware investment.

Mustang Software, Inc. (216)
www.mustang.com
P/F: 805-873-2500/805-873-2560
Mustang Software, Inc. delivers creative e-mail management solutions through a combination of the company's unique products and services, its unparalleled e-mail management experience and expertise, and world-class alliance partnerships. Mustang's Internet Message Center (IMC) is an intelligent e-mail management system that provides sophisticated capabilities for e-mail workflow management.

Natural MicroSystems & Natural MicroSystems Partner Pavilion (715)
www.nmss.com
P/F: 508-271-1339/508-271-1121
Natural MicroSystems is a leading provider of open CT platforms, or Open Telecommunications solutions. Its technology enables its partners to shorten time-to-market for high-value CT systems, integrated voice response (IVR) systems and call centers integrated with Web sites.

NBX Corporation (340)
www.nbxcorp.com
100 Brickstone Sq.
Andover, MA 01810
P/F: 978-749-0000/978-749-0050
The NBX 100 Communications System is a multiline business telephone system with full PBX functionality, built-in Voice Messaging/AA, built-in TAPI driver for TAPI 1.4 and 2.X applications, and support for Caller ID services. Contemporary telephone set with 10 preprogrammed and 18 programmable buttons. NBX delivers clear voice quality, scalable growth, and advanced features for small/mid-size businesses and satellite/branch offices.

Netaccess (546)
www.netacc.com
P/F: 603-890-7211/603-894-4545
The second-generation CompactPCI-PRI T1/E1 ISDN WAN Access Card will be shown rounding out Netaccess' comprehensive line of ISDN T1, E1, PRI, BRI WAN Access Cards for PCI, ISA and VME bus systems. For wireless, computer telephony, remote access and messaging applications, Netaccess has your WAN Access solution.

NetPhone Inc. (858)
www.netphone.com
P/F: 508-787-1000/508-787-1033
NetPhone offers next-generation, PC-based PBXs with integrated IP telephony capabilities, based on industry standard APIs and NetPhone's Always Up! patented architecture. Small to mid-sized businesses can capitalize on a cost-effective solution that integrates complete PBX and CTI functionality, provides toll bypass, and is easy use, maintain and install.

Noble Systems Corporation (1036)
www.noblesys.com
P/F: 404-851-1331/414-851-1421
Noble provides predictive dialing, inbound and blended call systems and solutions, including customized screens, real-time reporting, remote agent management, digital recording, internal/external call transfer, and more. Open database design can integrate within your network or stand-alone. Unix, Informix and Dialogic SCSA compliant.

Nortel Networks (526)
www.nortel.com
P/F: 408-565-2131/408-565-2630
Nortel works with customers worldwide to design, build and deliver telecommunications and IP-optimized networks. Customers include public and private enterprises and institutions, ISPs, local, long distance, cellular, and PCS communications companies, and cable television carriers and utilities.

Nova CTI (205)
www.novacti.com
P/F: 800-668-2284/508-636-6623
We provide call centers with client/server CTI call flow and agent management applications. NovaMAX 4.0 provides a bundled solution of management applications like the NovaMAX Reporter, NovaMAX OLAP Explorer and the NovaMAX Manpower Forecaster and Scheduler tightly integrated within our Telephony Server with CTI applications like skills and intelligent call routing, IVR, and screen pops.

NTS Marketing (558)
www.ntsmarketing.com
P/F: 804-947-0000/804-947-0003
NTS Marketing, an award-winning agency, operates a "High-Touch" state-of-the-art interactive response center (voice, e-mail, Web) and same day/next day fulfillment services in a new building situated in the center of 75% of the population of North America.

Nuance Communications (234)
www.nuance.com
P/F: 650-847-7723/650-847-7979
Nuance Communications provides enterprise-level speech recognition and speaker verification software to automate V-Commerce and communications transactions. Users interact with deployed Nuance systems over one million times per day using everyday conversational language. The company's target markets include the travel, financial services, and telecommunications industries.

PakNetX (739)
www.paknetx.com
P/F: 603-890-6616/603-870-9395
Headquartered in Salem, New Hampshire, PakNetX Corporation is a premier developer of Internet telephony and multimedia call center solutions. The PakNetX PNX ACD is built upon the PakNetX PNX software-only telephone switch that provides businesses with the advanced call management features normally found only in traditional circuit-switching equipment.

Parlance Corporation (1044)
www.parlance-ncs.com
P/F: 888-700-6263/781-306-1149
Parlance Corporation's NameConnector Service gives callers one-number access to anyone in an enterprise just by saying a name. NameConnector Service can immediately improve efficiency of an existing voice system by increasing call completion rates and reducing caller connection time.

Periphonics (233)
www.peri.com
P/F: 516-468-9334/516-563-4986
Periphonics develops, markets, and supports products and professional services for computer-telephony integration and for telecom enhanced network services using technologies such as interactive voice response (IVR), speech input, messaging, fax, and Web browsers. The company's products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for our customers.

Phonetic Systems (1033)
www.phoneticsystems.com
P/F: 781-229-5823/781-229-5876
Phonetic Systems is the leader in the innovation, development and deployment of state-of-the-art, speech-enabled, telephony-based directory search solutions. Phonetic Systems' breakthrough software provides superior speed and accuracy in directory searches and is scalable to more than 250,00 records. Phonetic Systems' solutions include automated attendant, directory assistance, information retrieval, and transaction-oriented applications.

Picazo Communications (605E)
P/F: 972-866-2000/972-866-2020
Picazo, a leading provider of server-based business telephony solutions, is demonstrating powerful open platform software for LAN-based central messaging and call control. Also on display will be Picazo's award-winning CT Pro software, a robust TAPI-compliant CTI application that integrates comprehensive call control features in client/server environments.

POINT Information Systems (733)
www.pointinfo.com
P/F: 770-551-1963/770-551-1949
POINT Information Systems, Inc. provides advanced software solutions for deploying enterprise relationship management (ERM) strategies and improving customer interaction center operations. Its TeamPOINT solution was one of the first complete CIS product lines with modules for marketing, sales, and customer service for an enterprise environment.

Pronexus (605)
www.pronexus.com
P/F: 613-271-8989/613-271-8388
Pronexus, Inc. is an innovator in computer-telephony application development software and custom solutions. Pronexus manufactures rapid application development tools for Windows open client-server architectures, including the award-winning VBVoice, VBFax and Announce! The company also provides application development services for customized IVR or CTI Solutions.

PROTECH Communications, Inc. (577)
www.protechcom.com
P/F: 561-464-5100/561-464-6644
Pro Tech engineers and manufactures headsets. Established by Keith Larkin (founder of Plantronics), Pro Tech has over 30 years of experience in the lightweight headset industry. We're looking to capitalize on this edge with the introduction of a new line of advanced headsets this spring.

Qronus Interactive (943)
www.qronus.com
P/F: 408-822-5394/408-822-5515
LoadTester/CTI allows organizations to create real-world loads on their systems, including both data and telephony subsystems. Virtual users exercise the system exactly as real users would, allowing managers to deploy with confidence. Powerful analysis capabilities identify system and component performance and verify functionality and reliability.

QWIZ, Inc. (557)
www.qwiz.com
P/F: 770-650-8008/770-642-6115
QWIZ has been the premier skills testing and training provider to corporate human resource departments and staffing services worldwide. Our industry experience and innovative products help these companies identify the right candidate for the job every time.

Racal Recorders (545)
www.racal.com
P/F: 703-709-7114/703-709-9529
Racal is the manufacturer of the Wordnet digital recording system for message archiving and replay, which features RecorderLink98, integration software to provide ANI/ALI searching and a Clipboard of scenario reconstruction.

Redwood Technologies, LTD (376)
P/F: +44-1344304344/+44-1344304345
Providing solutions to telcos and call centers in over 30 countries, Redwood is one of Europe's leading CT providers. Products include the RTComposer Service Creation Environment, RedRouter Intelligent Switching Platform, and RedMatrix Audio Conference Bridge.

Registry Magic, Inc. (472)
www.registrymagic.com
P/F: 561-367-0408/561-367-0608
Registry Magic, Inc. provides businesses with conversational speech recognition technologies, products, and services on a worldwide basis. The company is a leader in developing realistic speech recognition applications that listen, understand, and respond to the user.

RMH Teleservices, Inc. (819)
www.rmhteleservices.com
P/F: 610-520-5300/610-520-5356
RMH is a major teleservices organization servicing the high-volume inbound and outbound needs of Fortune 1000 companies. It has multiple facilities in the U.S. and Canada with state-of-the-art predictive dialers, call processors, and PC workstations. RMH also has foreign language capabilities servicing banking, credit card, insurance, telecommunications and utilities clients.

Rockwell Electronic Commerce Division (534)
www.ecd.rockwell.com
P/F: 630-227-7419/630-227-8186
Rockwell Electronic Commerce is a leading supplier of mission-critical call center systems, CTI middleware and electronic commerce solutions that enable businesses to manage customer relationships and conduct transactions over the telephone and internet.

Romak Office Systems (751)
P/F: 888-569-1936/719-391-1999
Romak Office Systems, an established systems furniture manufacturer, is located in Colorado Springs and serves the entire U.S. and Canada region. Romak specializes in developing panel systems that incorporate features unique to specific industry applications. It sells, delivers and installs factory direct to ensure better value and customer success.

Samsung Telecommunications America (316)
www.samsungtelecom.com
P/F: 305-592-2900/305-592-5847
Samsung Electronics is a worldwide producer of telecommunications systems, consumer appliances, A/V equipment, computers, printers and semiconductors. The Miami office of STA researches, develops, and markets business communications products throughout North America, including analog and digital key phone systems.

Siemens (605P)
www.icn.siemens.com
P/F: 408-492-6245/408-492-4219
MX Email is a turnkey solution for intelligent e-mail routing and tracking providing a company the tools to manage the flood of inbound e-mail like never before. MX Email additionally provides 24-hour automated responses while routing incoming e-mail based on keywords to the best-skilled agents.

Site Selection Magazine (662)
www.conway.com
P/F: 770-446-6996/770-263-8825
Site Selection magazine, the industry leading publication on corporate real estate and facility planning, is ready to assist you. Visit our team economic development officials who are ready to assist you with location assistance from around the world.

smallwonder softworks (560)
www.smallwondersoftworks.com
P/F: 800-258-5828/520-721-7135
smallwonder softworks' award-winning Xchange 3.0 call center management solution is a feature-rich, Windows NT-based system designed with open client/server architecture, industry standard components and non-proprietary interfaces. Xchange includes predictive inbound/outbound call processing, digital recording, coaching, call conferencing, scripting and more. Simple. Familiar. Reliable. Powerful.

Society of Telecommunications Consultants (1153)
P/F: 831-659-0110/831-659-0144
The Society of Telecommunications Consultants is an association of impartial experts in telecommunications who provide professional counsel to business, enterprise, and governments worldwide. STC membership includes a broad spectrum of consultants who advise their clients in voice, data, LAN, WAN, radio, video, and more.

Spectrum Corporation (540)
www.specorp.com
P/F: 713-944-6200/713-944-1290
Spectrum Wallboards are used in a wide array of applications for a single purpose: To communicate important and concise information instantly. Leading the way is ULTRA-Link real -time ACD software featuring: automatic color updates, user programmable messages and ACD stats/help desk alerts. Spectrum also has over 20 standard models of LED wallboards (color and monochrome).

SpeechWorks (formerly AlTech) (745)
www.altech.com
P/F: 617-428-4444/617-428-1122
SpeechWorks International enables people to talk to computers over the telephone in a natural way. Targeting the brokerage, banking, travel, and telecommunications industries, SpeechWorks is the leading provider of automated speech recognition (ASR) software for large-scale, customer service solutions, and speech-enabled e-commerce.

St. Lucie County Chamber of Commerce (220)
P/F: 561-398-1460/561-335-4446
The St. Lucie County Chamber of Commerce provides information about call center locations in the dynamic South Florida market for major opportunities for call centers and call center support services.

Stancil Corporation (223)
www.stancilcorp.com
P/F: 800-782-6245/714-546-2092
Stancil Corporation's Audiolog, a Windows NT voice logger, records analog or T1/E1/ISDN, at the trunk side or concentrated behind the switch. Options include CTI/SMDR integration, record-on-demand, ActiveX controls and SDK, DCOM remote live monitor, ANI, DNIS, caller ID, xPECT Perceptions & Expectations agent evaluation, and screen capture.

Symon Communications (544)
www.symon.com
P/F: 281-240-5555/281-240-4895
Installed in 1,000+ call centers, help desks and IT departments, SYMON systems monitor ACDs, IVRs, trunk lines, call tracking systems, client/server platforms, host systems, LANS, network links, problem management systems and more to automatically deliver intelligent alerts. Outputs to color LED displays, panels, Windows workstations, pagers, VGA devices, e-mail systems and Intranet/Internet pages. Microsoft Windows NT architecture.

Syntellect (958)
www.syntellect.com
P/F: 770-587-0700/770-587-0589
Syntellect, Inc. offers both inbound and outbound call center systems, as well as a professional service bureau to meet outsourcing needs of any size or complexity. Syntellect fosters self-service with its Virtual Access product, enabling organizations to transact business with customers using a wide range of communication devices.

Target Distributing (1234)
P/F: 301-770-9400/301-881-5463
Target is a wholesale distributor of Plantronics headsets, Polycom audio and videoconferencing and over 75 other lines of telecom, audio/video and office automation equipment.

TCS Management Group, Inc. (1059)
www.tcsmgmt.com
P/F: 615-221-6800/615-221-6810
TCS Management Group (TCS), is a leading provider of workforce management software for call centers. Installed in approximately 2,000 sites in over 40 countries, the TeleCenter System is the world's leading Resource Planning System. It provides comprehensive workforce management functions, including forecasting telephone call volume, determining efficient staffing and trunking levels, creating and assigning optimal schedules, and tracking staff performance and productivity.

TelAthena Systems LLC (118)
www.telathena.com
P/F: 888-777-7565/212-206-1963
TelAthena Systems LLC is a full-service provider of call center management software and a VAR for telephony hardware. TelAthena, headquartered in New York with operations in London and Tokyo, provides a suite of call center management products comprised of several modules that can be tailored to a specific business.

TeleDirect International, Inc. (551)
www.tdirect.com
P/F: 602-348-9535/602-348-4530
TeleDirect is a leading supplier of predictive dialing and campaign management systems for teleservices organizations. LIBERATION is a Windows NT-based suite of products that provides unsurpassed predictive dialing, sophisticated campaign management tools, GUI agent application generator, inbound/outbound campaign blending and full database management capabilities.

TeleSpectrum Worldwide Inc. (1139)
www.telespectrum.com
P/F: 610-878-7626/610-878-7474
TeleSpectrum Worldwide is a premier provider of inbound and outbound telemarketing, customer service, interactive voice response, strategic marketing consulting, and call center management and training.

Thomas & Betts (576)
www.tnb.com
P/F: 901-252-5641/901-252-1312
Thomas & Betts manufactures the Melco product line of monitoring equipment, remote access monitoring, line cut-off unites, line status indicators, and a performance enhancement software package for CSR/TSR training and development.

Touchwave (326)
www.touchwave.com
P/F: 650-843-1850/650-843-1746
TouchWave's mission is to offer network-integrated phone systems that blend telephony, enterprise networks and the Internet. Its advanced phone solutions provide customers with enhanced productivity at a lower cost.

Triple P USA, Inc. (661)
www.triplep.com
P/F: 703-385-1212/703-385-2091
Triple P USA's new Performer System 3000 is a Windows NT-based client/server architecture that offers predictive dialing, inbound, call blending, graphic scripting, multilingual support and skills-based routing as a stand-alone dialer or in conjunction with PBX.

Ulysses Training Corporation (1123)
www.ulyssestraining.com
P/F: 704-892-0809/704-892-0833
Ulysses Training Corporation offers self-paced, highly interactive learning systems to improve the performance of your business. Our professionals work with you to gain maximum value from Ulysses programs in your organization, in the context of your learning strategies.

Unitel Corporation (1151)
www.unitelcorp.com
P/F: 703-917-9170/703-917-1556
Unitel specializes in providing outsourced sales and customer care solutions for the health care, insurance, energy services, telecommunications, and high-technology industries. Applications include customer service and sales, technical support, third-party verification, multilingual services, interactive voice response (IVR), and Internet response and fulfillment services.

Visual Information Services Corporation (1213)
P/F: 717-445-0984/717-445-8225
Visual Information Services Corp. provides the latest in call center statistic integration and dynamic display electronic messaging. Our High Impact "Combo" systems incorporate sophisticated graphic/animation sequences for motivation, recognition, awareness, and product information with customized real-time statistic viewing so there is never a delay in responding to the activity level of your center.

Vive Synergies, Inc. (762)
www.vive.com
P/F: 905-882-6107/905-882-6238
VIVE Synergies, Inc. designs, develops, manufactures, markets, and supports an extensive line of specialty telephony products that meet requirements of numerous applications in a range of installation environments in worldwide markets. It supplies to telephone companies, major alternative carriers and major distributors, and its line of analog automated dialers is used in almost 50 countries.

Voice Technologies Group (VTG) (240)
P/F: 716-689-6700/716-639-3599
VTG leverages its expertise in PBX integration technologies to enable superior customer service through multimedia messaging within existing business telephone systems and enterprise computer networks. VTG products allow businesses to broaden or create new markets while improving their customers' productivity and efficiency.

VTG (Voice Technologies Group) (240)
www.vtg.com
P/F: 716-689-6700/716-689-6800
VTG leverages its expertise in PBX integration technologies to enable superior customer service through multimedia messaging within existing business telephone systems and enterprise computer networks. VTG products allow businesses to broaden or create new markets while improving their customer's productivity and efficiency.

VXI Corporation (1229)
www.vxicorp.com
P/F: 603-742-2888/603-742-5065
VXI Corporation is a leading manufacturer of precision headset systems for voice recognition in telephone and computing applications. VXI's Parrott Translator, which solves speech recognition performance issues due to hardware compatibility, received a "Product of the Year" award from CTI magazine.

WebCallBack (675)
www.webcallback.com
P/F: 703-533-2122/703-533-2445
WebCallback is a service provided by GlobalPhone Corp. GlobalPhone was originally founded to provide international callback services. International callback provides individuals and companies outside the U.S. with an alternative to the high cost of doing business with the traditional monopoly phone company present in most countries.

Witness Systems (224)
www.witsys.com
P/F: 770-754-1959/770-754-1888
Witness Systems is a leading developer of client/server monitoring software for call centers and is a pioneer of voice and data synchronization with its WITNESS quality coaching application. WITNESS enhances enterprise quality, agent efficiency, and supervisor productivity. WITNESS allows organizations to monitor, record, and review voice interaction between a call center agent internally logged into the ACD and an outside caller.

Wuttke Associates (538)
P/F: 703-541-1070/703-541-1069
Wuttke Associates, Inc., is now able to offer an interface between computer, telephony, and the Internet with a single headset. Wuttke Associates has provided headset solutions to the call center environment for the past eight years, and now features an Internet-ready, stereo computer headset.