March 2000

A potential customer picks up your product literature or hears about your product from a colleague. He or she decides to initiate contact to find out more about your companys offerings. This potential customer will only become a buyer if his or her contact, whether it be via telephone, e-mail or off your Web site (perhaps by Web callback) gets to the right person at the right time. To help ensure that your inbound contacts are routed efficiently and effectively, weve compiled a list of companies that offer products to aid you in ensuring that your customers and potential customers can get in touch with you, regardless of the contact channel they choose.

Legend

A: PC-ACD	F: E-mail Management Solutions
B: ACD Software	G: Web Callback
C: Standalone ACD	H: AIN/Telco Platforms
D: Customer Interaction Management Software	I: VRU/Voice Recognition
E: E-mail ACD	J: PC-PBX Software

Alphabetical Listing Of Companies
A-C    D-I    J-O    P-S    T-X

A-C

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D-I

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J-O

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P-S

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T-X

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