Exhibitors At Communications Solutions� EXPO Will
Cover All Your Call Center Needs
If you have been overwhelmed with work in your call center and haven�t
attended a TMC Expo in a while, you are in for quite a surprise at how
much things have changed. Communications
Solutions� EXPO Spring 2000, this April 26-28 in the Washington
Convention Center in Washington, D.C., will bring you up-to-date on the
latest in call center, CRM, Internet telephony, e-commerce and other
communications solutions technologies and services that can increase the
efficiencies of your call center and help generate bigger profits for your
company.
With the value of customer relationship management and the need for the
human touch in e-commerce dawning on management minds, the call center has
assumed an unprecedented role in business operations. In case you haven�t
noticed, the Web is moving into the call center. As more and more people
go online, there are more and more questions to be answered and more
products and services to be sold, and your call center agents will need to
be there for your customers, if not on the phone, then answering e-mail or
text chat. At Communications Solutions� EXPO, you will find
vendors that can provide you with the solutions that can be tailored to
meet your ever-growing needs.
If you need to upgrade your basic or next-generation call center
contact solutions, such as CRM, e-commerce, Web/call center integration,
PBX, predictive dialing, ACD or e-mail management, stop by the booths of
Altitude, Apropos, Artisoft, Aspect, Brightware, Buffalo International,
CellIT, CenterForce, Cincom Systems, Cisco Systems, Concannon
Technologies, Data-Tel Info Solutions, Database Systems, Davox, Digisoft
Computers, e-Voice Communications, eGain, EIS International, eOn
Communications, eShare, ESI, Genesys, IEX, Interactive Intelligence,
InterVoice-Brite, KnowIT, MicroAutomation, Microlog, Mustang.com, Noble
Systems, Nortel Networks, POINT Information Systems, Quintus, Rockwell
Electronic Commerce, Samsung Tele-comunications, SunDial Technologies,
TelAthena Systems, TeleDirect Inter-national, Unisys or Vocalcom.
For CTI, network infrastructure, network telephony, systems integration,
enhanced services and testing solutions, you need look no further than
3Com, Aculab USA, Amtelco, Concannon Technologies, Cothern Computer Group,
Dynamics, Envox, EXACOM, Hammer Technologies, Merlot Communications,
Microsoft, Nortel Networks, Nx Networks, Periphonics, Phoenix Global
Networks, Praxon, Seagull Software, Shelcad Communications, Softel
Telecom, Tapestry Integration Specialists, Tundo or VoCAL Technologies.
If your business is growing so fast that you are looking for a new site
to open another call center, you should stop by to see Acxiom/DataQuick,
the City of Clovis, California, netp@rk Tampa Bay or New Mexico Business
Quarter. While you are at the Acxiom booth, be sure to ask about their
database services. And if you open a new call center or upgrade your
current one, then you will need the headsets, readerboards and furniture
Andrea Electronics, CenterCore, Info-Vision, Spectrum Communications,
SYMON Commuciations and Wuttke Associates will be exhibiting. Plus,
opening or expanding your call center can also create a need for help with
training, human resources, consulting or financing, so be sure to stop and
see ALeSys, C. Associates, Excell Consulting Services and First Sierra
Financial.
Perhaps you have decided not to take on all of your teleservices or
customer support challenges in-house and are looking for an outsourcing
partner, then be sure to see J4/NTS Marketing, LivePerson, Millennium
Teleservices, The Product Line, Protocol Communi-cations, SR
Telepeformance or Syntellect.
If you need monitoring, workforce management or management resources
solutions, then Centergistic Solutions, Dictaphone, Eyretel, Funk
Software, IEX, Interactive Software, Mercom Systems, MIND, Racal Recorders
and Witness Systems will be there to help you.
Connex International, Figment Technologies, Sound Advantage,
SpeechWorks International and Unisys can provide you with voice
recognition, integrated messaging and teleconferencing products.
To ensure you keep your call center up and running, APC, Carlo Gavazzi,
Crystal Group, I-Bus and ITOX can provide you with power control and
industrial computers.
Communications Solutions� EXPO will be a showcase for the
latest business communications technologies including VoIP, wireless,
integrated access devices, remote access and mobile communications from
vendors that include 4th Peripheral Technolo-gies, AudioCodes, Cirilium,
CyberFone, e-tel, Fastcomm Communications, Inter-Tel, MCK Communications,
Natural MicroSystems, Quicknet Technologies, Targus Information, TEK
Digitel, VIVE Synergies and Wind River.
As you have seen, the Communications Solutions� EXPO exhibit
hall will have vendors that can provide everything you could possibly need
to face the challenges of transforming your call center into the driving
force that will power your business� future profitability.
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