January 2000
Daleen Announces BillPlex 2.0 Market Packages
Daleen Technologies has announced the general availability of release 2.0 of its
market-based packages for the integrated communications provider (ICP), competitive local
exchange carrier (CLEC) and Internet access and data service markets. These market-based
packages provide a pre-configured solution for access and service providers, based upon
BillPlex, Daleen’s flagship customer management and billing system. BillPlex and its
market-based packages were designed to offer benefits to providers of voice, data,
applications and Web hosting, including core convergence, the ability to rate usage for
both circuit and packet-switched services, an event-driven n-tier software architecture,
real-time creation of customer accounts and services, the ability to create new marketing
programs and pricing programs quickly, a bill design tool that allows providers to create
customized invoices, a suite of features for customer service representative productivity
and an open API that provides pre-integration with other third-party software
applications.
No. 511, www.ccsmag.com/freeinfo
Nortel Announces Availability Of Symposium Express Call Center 2.0
Nortel Networks has announced the availability of Symposium Express Call
Center 2.0, the latest release of its customer care solution for the emerging small to
mid-sized enterprise market. The new release includes much of the functionality of the
higher-capacity Symposium Call Center Server, including skills-based routing and
management reporting. Customer service representatives use this functionality via
point-and-click interface via Symposium Express Call Center 2.0’s wizards, help
templates and tutorials; no script programming is required. The product is designed to be
scalable and fit the needs of companies with 10 to 150 active agents. Up to 300 agent
profiles can be created, helping enable companies to include shift and home workers or
part-time staff. Enhancements in the new edition include multiple call treatment classes,
call interflow, increased capacity and the ability the run on Windows 98 in addition to
Windows 95 or Windows NT 4.0. A mixed client environment is also acceptable.
No. 512, www.ccsmag.com/freeinfo
Fujitsu Announces Enhanced F9600 PBX
Fujitsu Business Communications Systems, Inc. has announced new capabilities
for its F9600 multimedia platform to increase its voice networking flexibility and help
enhance the productivity of today’s call center solutions. The new release includes
network and call center enhancements. Fujitsu extended its virtual private network
solutions to include enhanced features, such as calling name display and centralized voice
mail, enabling blended network configurations to help maximize cost savings for enterprise
customers. The F9600 multimedia platform was designed to provide the capability to
transmit and receive the calling party’s name over the public network. It also allows
users to send and receive messages from their own voice mailboxes located in the remote
F9600 system through the public network. With the software upgrade, customers can gain the
enhanced capabilities of Fujitsu’s IntelliCenter call management system that helps
make call centers more accessible to agents and call center managers. Among these
capabilities are dynamic routing and queue control. Dynamic routing enables IntelliCenter
users to create a sequence of call routing instructions that adjusts to changing call
center conditions, while the queue control allows users to view and select calls from a
pull-down menu and rearrange the order of importance or remove calls from the queue.
No. 513, www.ccsmag.com/freeinfo
Quality Teleservices Adds Linux To Its Solutions 2000 Platform
Quality Teleservices Inc. has added the Linux operating system to its Solution 2000 ACD
platform. New capabilities of the product include a Linux multitasking operating system,
full LAN/WAN compatibility, integration with components such as IVR and voice mail, Y2K
compatibility, unlimited independent color workstations, customization of reports and
print options and the capability to export reports to graphics programs. The Solution 2000
real-time display was designed to allow system managers to monitor call center activities
as well as configure and modify programming without disrupting current system operation.
The main menu bar comprises pull-down menus for all programming and monitoring services.
All windows were designed to be self-explanatory and include a help option to give the
user context-sensitive assistance.
No. 514, www.ccsmag.com/freeinfo
Interactive Intelligence Offers e-FAQ For E-Mail Response
Management
Interactive Intelligence, Inc. has announced the availability of e-FAQ, a new
stand-alone product designed to automate e-mail responses using artificial intelligence.
e-FAQ was designed as a low-cost, easy-to-install solution for enterprises, call centers
and e-commerce companies. The product allows organizations to make use of knowledge in the
form of frequently asked questions to automatically service incoming messages. The product
uses artificial intelligence and linguistic techniques to examine e-mail inquiries, look
for matches in a database of frequently asked questions and automatically respond if an
appropriate match is found. e-FAQ also allows employees to add knowledge by e-mailing
common questions and their answers to a designated mailbox. e-FAQ requires a Windows NT
server and Microsoft SQL server or Microsoft Database Engine.
No. 515, www.ccsmag.com/freeinfo
Taqua Systems Announces The OCX Telephony Toolbox
Taqua Systems, Inc., a provider of switching platforms, has introduced the OCX Telephony
Toolbox, a set of Class 5 software tools designed to optimize the utility of the Open
Compact Exchange (OCX) Class 4/5 access switch. The Telephony Toolbox consists of
application development, back-office integration and management tools that allow carriers
to develop new services and integrate the operational support systems. The Toolbox
contains a set of objects for systems operation, service creation, protocol mediation,
dynamic APIs, billing, provisioning and network management. The product employs a
combination of object-oriented software and finite state machines to create a platform
that grants better access to and manipulation of switch data, helping provide five times
the programming efficiency of legacy switches. The dynamic API allows access to any
software layer and provides flexibility across or between software layers. This capability
permits API mediation of emerging de facto standards to exploit application portability
and interoperability.
No. 516, www.ccsmag.com/freeinfo
Andrea Electronics Launches Digital Super Directional Array
Andrea Electronics Corporation has announced the introduction of its Digital Super
Directional Array (DSDA) DA-400 Desktop Array microphone with its patent-pending SuperBeam
technology. The DA-400 Desktop Array is a solution which helps enable users in corporate
or small office/home office (SOHO) settings to operate continuous speech recognition
applications, command and control functions and Internet telephony while achieving
improved voice quality input without the use of a headset or handset. SuperBeam
technology, a beam-forming algorithm, helps reduce background noises and speech
reverberation, enhancing the performance of the far-field microphone.
No. 517, www.ccsmag.com/freeinfo
QMSoft Announces Centrus CIO-XML
Qualitative Marketing Software Inc., a provider of data quality and data enhancement
technology for enterprise and e-commerce solutions, has announced the availability of
Centrus CIO-XML, a data quality solution that incorporates the XML software language
standard that allows for more efficient publishing of consumer and business data over the
Web. This new version of Web-enabled data quality and data enhancement technology was
designed to let small to large companies integrate the Centrus brand into their
e-commerce, call center and CRM applications in order to get to know their customers
better. CIO-XML offers a platform-independent interface, which allows it to be implemented
and used in a variety of computer systems, including the remote user’s palm-top
organizer. CIO-XML servers will be available on NT. QMSoft will also supply client
components that handle the XML and the communications in Java, ActiveX/COM, as well as
C/C++ for NT, Solaris, HP/UX, IBM AIX and Compaq Tru64.
No. 518, www.ccsmag.com/freeinfo
iHelp Launches Customer Support Solution
iHelp, Inc., a Web-enabled outsource solutions developer and consultant, has
announced the launch of its integrated customer support solutions platform for e-commerce.
iHelp’s solutions for online businesses include support for e-mail, online chat and
voice over Internet Protocol applications, including a new service called Virtual Agent.
The iHelp solution provides live field experts to assist customers, trained customer
service representatives, in-depth computer-based training and internal consultation to
assist e-commerce companies in maximizing their customers’ satisfaction. Virtual
Agent uses artificial intelligence by collecting and cataloging customer queries, helping
enable e-commerce companies to potentially realize savings of 30 to 40 percent. Through
its vertical environment, iHelp uses all available channels including e-mail, online chat
and VoIP, which enables agents to cross-sell, upsell and lead the customer to the correct
page of the Web site.
No. 519, www.ccsmag.com/freeinfo
TriVida Introduces Networked Personalization Service
TriVida Corporation has announced the launch of its networked personalization service. The
service was formulated to make it possible for a Web site to gain the capability of making
customer-specific recommendations, with a reduced cost of entry and in less time. The
service allows Webmasters to add personalization capabilities to their sites by
subscribing to the TriVida service and inserting a few commands into their existing Web
pages. Thereafter, their Web sites interact over the Internet in real-time with
centralized TriVida personalization servers to receive relevant and timely recommendations
specific to each Web site visitor. The sign-up process takes place online or over the
telephone, and the interface instructions are usually provided at the same time.
TriVida’s networked personalization service is based upon TriVida’s
“adaptive relationship modeling” technology. The service features a centralized
personalization model which can scale to millions of parameters and hundreds of millions
of requests per day. The model can be shared across groups of Web sites, so that each may
leverage activity on the other sites, and each may direct users to the others.
No. 520, www.ccsmag.com/freeinfo
Tigerpaw Announces Sales And Customer Support Software Product
Tigerpaw Software, a provider of sales and customer support automation, has
announced the availability of Tigerpaw Business Suite 8, a group of integrated software
modules which support sales contact management and quoting, customer service tracking and
inventory control. The Business Suite is designed to look and feel like a Microsoft Office
product and integrates with the Office suite and helps enhance productivity by tracking
prospects throughout the quoting, sales and post-sale support processes. The Suite
integrates four modules: Pursuit for contact management, Quotes for line-item quoting,
Service & Repair for customer service tracking and Parts for inventory control and
purchasing. The Pursuit module manages business-to-business relations as well as contact
relations. It manages groups of contacts or accounts and provides the ability to mail,
fax, schedule and e-mail groups. The Quotes module enables users to generate professional
line-item quotes. Service & Repair provides a system to track service orders,
contracts and technician schedules. It can be used for any service issue, from telephone
support to onsite repair. Parts is an inventory control, purchase order tracking and
serialized parts monitoring system. Managers can locate and maintain inventory, purchase
orders, inventory counts, serialized items and history.
No. 521, www.ccsmag.com/freeinfo
Telution Launches Communication Exchange 2.0
Telution LLC has launched its Communication Exchange 2.0, an integrated convergent
billing, customer care and order management software solution for the telecommunications
industry. The product was designed to provide real-time, robust functionality out of the
box. Focused on providing information at the point of need, the Communication Exchange 2.0
integrates the front and back office. Using flexible scalability and an architecture
designed for easier integration, this application suite helps create a centralized,
digital information system that both pushes information out to the back office and pulls
information into the customer relationship arena. The result is intended to tie together
all of the typically discrete functions into one integrated operation. Communication
Exchange’s application suite is designed to address ICP’s business, growth and
customer service objectives. It helps enable convergent providers to bundle combinations
of local, long-distance, Internet, data, cable and enhanced services. These bundled
products are captured on a single, unified bill, helping cut the operational costs
associated with using disparate systems. As a result, providers can offer consumers the
benefits of a single bill for all their communications needs.
No. 522, www.ccsmag.com/freeinfo
Plantronics Introduces Cordless Headset System
Plantronics, Inc., a provider of communications headsets, has announced a new
cordless headset system designed to combine the “hands free” benefits of
headsets with the mobility of cordless technology at an affordable price to the small
office/home office and call center. The CS10 Cordless Telephone Headset System helps allow
users to move and communicate better while maintaining uninterrupted conversation. The
headset system uses a lightweight remote unit and Plantronics’ convertible headset to
allow users to work, walk and talk as they move around the office. The remote unit
measures three inches high by one and a half inches wide. It can be clipped to the
user’s belt or pocket or slipped into the pocket during use. Range is up to 150 feet,
with six hours of talk time and 80 hours of standby time. The remote unit has controls for
adjusting receive volume, mute and channel selection. With the addition of an optional
handset lifter, users can remotely answer and hang up calls.
No. 523, www.ccsmag.com/freeinfo
Primus Launches Solution For E-Service
Primus, a provider of e-service software and services, has announced Primus
Interchange, an application that enables e-businesses to provide customers with flexible
self-service and e-mail, chat and collaboration support. The product was designed to
improve the overall customer experience through intuitive self-service and the ability to
request live assistance, via e-mail or chat, from the most appropriate customer service
representative available. The product offers automatic e-mail smart response capabilities.
A user submits an e-mail inquiry and the system automatically searches the knowledge base
and returns an e-mail message containing suggested answers to the user’s question.
The product uses Primus’ associative search technology to deliver answers to users.
Alternatively, users may opt to search the customer service knowledge base directly
through the company’s Web site. Self-service options are available round-the-clock.
Additionally, at any point in the self-service process, Primus Interchange gives users the
option to engage a service representative in an e-mail or chat session to work through a
problem or answer a question.
No. 524, www.ccsmag.com/freeinfo
AchieveGlobal Announces Training Program For Customer Service
AchieveGlobal, a provider of performance skills training and consulting, has brought to
market The Service Difference, a customer service training system. Based on the
company’s proprietary research, the product was designed to help employees throughout
an organization learn a range of service skills and establish a human connection with
customers. The Service Difference helps build the skills of front-line service providers,
whether their customers are external or internal. Its modular design enables it to train
employees at different levels and in all functions of an organization. It encompasses
electronic and paper-based assessment, reinforcement and measurement, management support
and consulting tools and services. In addition, select modules of The Service Difference
will be available in Web-based form. The seven half-day modules that comprise The Service
Difference can be delivered individually, in any sequence, including two-hour segments.
The Service Differences’ modules include Reaching for Stellar Service, Connecting
With Customers, Guiding Customer Conversations, Healing the Customer Relationship, Serving
a World of Customers, Meeting Unspoken Customer Needs, and Resolving Issues That Impact
the Customer.
No. 525, www.ccsmag.com/freeinfo
Experian Launches E-Business Solution
Experian, a provider of global information solutions, has announced the
launch of Visitor Insight, a suite of e-commerce solutions for online marketing. The
product was designed to allow online businesses to increase their understanding of Web
registrants in real-time, allowing marketers to customize individual consumer experiences,
increase the amount of time consumers spend at their Web sites, improve customer service
and boost sales. The Visitor Insight process runs in the background of an online
business’ Web site. While a consumer registers on the site, Visitor Insight
supplements information provided by the individual with demographic information from
Experian’s INSOURCE database of consumer marketing information, which contains data
on 98 percent of U.S. households. Using these enhanced data, online businesses can tailor
product and service offerings to the needs of individual consumers.
No. 526, www.ccsmag.com/freeinfo
Emrys Announces Two New Enterprise eBusiness Solutions
Emrys Solutions, Inc. has announced Emrys Visions, an Internet-based e-business software
solution that provides LAN and T1-like speeds for full e-commerce apps over the Internet
even for wireless connections or a 28.8 modem. Emrys also announced Enterprise Commerce
Applications, a suite of integrated applications for e-commerce, including catalog,
merchandising, order management and account management. Emrys Visions is based on
technologies that use an efficient caching and event management system. These technologies
were designed to benefit business-to-business and business-to-consumer Internet sites, and
companies that want to leverage the Internet as a competitive advantage to rapidly build,
test and deploy enterprise applications over LANs, Extranets or the Internet. Customers
interacting with Emrys-driven e-commerce sites are presented with a user-friendly
interface. The customer double clicks an icon to open the View Manager on subsequent
visits or downloads the View Manager on the first visit. The View Manager is an
application that is self-updating from the server and does not require a browser or
specialized client software. The server components provide all application control logic
and business rules. Together they form a framework to provide graphical user interface
(GUI) applications that can run over low bandwidth communication links at increased
speeds.
No. 527, www.ccsmag.com/freeinfo
Nitsuko America Releases DS2000 Telephone System
Nitsuko America has announced the release of its DS2000 telephone system. The system,
which is completely digital, features digital signal processor (DSP) technology, on-board
flash memory and standard PC card field software upgradeability. The basic DS2000 system
is available with four slots and 48 ports. It has the ability to expand to eight slots and
104 ports by upgrading to a 104 port cabinet. The DS2000 is enhanced with a family of
digital telephones. DS2000 telephones are equipped with dual LEDs, LCD displays,
hands-free speakerphones and desk stand kits. Display models have interactive soft keys.
The telephones are available in four models: 34-button super display, 34-button display,
22-button display and 22-button standard. The 34-button models support options such as DSS
consoles, analog port and RS232 data communications interface.
No. 528, www.ccsmag.com/freeinfo
COM2001.com Offers Its Internet PBX
COM2001.com has announced the availability of its InternetPBX, an office and
communications system featuring unified messaging based on Microsoft Exchange. InternetPBX
allows a user to check, compose, forward and reply to e-mail and voice mail from any
telephone or computer. Users can also view faxes and listen to e-mail messages from any
computer running Outlook or using Internet Explorer connected back to their corporate
Exchange server. Targeted at businesses with 25 to 100 employees and sold through
value-added resellers, COM2001.com’s InternetPBX is designed to integrate
communication tools into one unified system using Outlook. The InternetPBX uses a
graphical pop-up screen performing in the Outlook Contacts database combined with its own
proprietary software technology for real-time call control. Its Personal Assistant also
integrates speech recognition, messaging, call conferencing, Web-based call control and
speech-enabled IVR technology.
No. 529, www.ccsmag.com/freeinfo
Mustang.com Announces Version 3.0 Of Mustang Message Center
Mustang.com, Inc. has announced the release of Mustang Message Center v3.0. Upgrades in
the new version include a more advanced architecture, expanded scalability and additional
functionality. Among the features added are support for the Oracle database platform, a
new administration and configuration interface, Mustang Manager, designed as a Microsoft
Management Console snap-in, and Windows NT event logging capabilities. The new Mustang
Manager is based on an expanded Message Center Architect API, enabling integration of
Message Center system configuration and administration utilities with other
enterprise-level e-business and e-service solutions. The enhancements were designed to
allow greater enterprise scalability and system knowledge for administrators. Additional
features support more efficient service processes, a flexible administration security
access model and an improved Java Agent for non-Windows users.
No. 530, www.ccsmag.com/freeinfo
TeleSpectrum Launches ChannelCare.com
TeleSpectrum Worldwide Inc. has announced the launch of ChannelCare.com, its
multichannel customer relationship management platform. ChannelCare.com incorporates
technology from Genesys Labs and Siebel Systems. Genesys’ computer-telephony
integration and Internet suite and Siebel’s Web-based front-office software provide
TeleSpectrum with an e-business platform designed to deliver online sales and customer
service, e-mail, collaborative Web browsing, Web chat, Web telephony and fax capabilities.
No. 531, www.ccsmag.com/freeinfo
SPSS Now Shipping Clementine Server 5.1
SPSS Inc. has announced it is now shipping Clementine Server, a large-scale, distributed
data mining software package. An expansion of the Clementine data mining software,
Clementine Server was designed to help users provide pertinent information to decision
makers by combining a visual workflow interface with scalability and faster performance.
The Server’s distributed architecture helps get users to a data mining solution
faster by speeding up data access and preparation. The software starts by leveraging the
customer’s database management system (DBMS) and a fast server to reduce
time-to-solution. Additionally, the distributed architecture achieves better performance
by running network-intensive operations on a server rather than on a desktop computer.
Throughout the process, operations are performed in the DBMS or in the server to minimize
network traffic to desktop machines, helping eliminate bottlenecks. Clementine
Server’s approach was designed to be used in a variety of applications, including
database marketing, customer profiling, promotion response analysis, fraud detection,
credit risk scoring, medical risk analysis, survey research, process analysis and crime
analysis.
No. 532, www.ccsmag.com/freeinfo
REEVEsoft Offers Small-Business IVR System
REEVEsoft has announced the availability of its new PhrontLine Interactive Voice Response
application, which was designed for use by anyone with a PC running Windows 95/98/2000.
The product is compatible with a range of telephony hardware ranging from low-cost voice
modems to high-end Dialogic voice-processing cards. Features include text-to-speech,
database access, PhrontLine’s VeRSE script editor, multiline support, operator
paging, remote message retrieval and scriptlets. The product includes sample scripts
targeted at a variety of businesses ranging from video rental to real estate.
No. 533, www.ccsmag.com/freeinfo
royalblue technologies Launches ChangeManager-IT
royalblue technologies, a provider of enterprise solutions for IT and
infrastructure resource management, customer relationship management and call centers, has
announced the release of royalblue ChangeManager-IT. ChangeManager-IT is an application
designed to manage the change lifecycle across an organization’s IT infrastructure,
helping make the process more efficient, manageable and cost-effective. The product
integrates with a customer’s existing help desk solution to manage the process behind
tasks, including hardware upgrades, software upgrades and version control, impact analysis
and reporting. It allows customers to plan for and avoid change-related problems rather
than simply react to problems after the fact. It analyzes problem trends, controls the
lifecycle of a problem or change and manages configuration items for businesses of any
size. royalblue plans to follow up ChangeManager-IT with a series of vertical solutions
for specific industries, including pharmaceuticals and ERP deployment.
No. 534, www.ccsmag.com/freeinfo
Luna Unveils B-To-B E-Relationship Platform
Luna Information Systems, a provider of business-to-business
“e-relationship” solutions, has announced the general availability of the Luna
Product Suite, a solution designed to build customer loyalty, deliver strategic
information and scale to support growth through its Electronic Agreements. The
eRelationship platform helps enable companies to establish relationships that help
increase customer service, satisfaction and retention. Luna captures negotiated terms and
conditions from various sources, projects customized and secure views of strategic
applications and delivers personalized views of the business-to-business relationship.
Users can personalize each transaction to meet the needs of each individual based on the
negotiated terms and policies that exist between the businesses, their departmental or
account affiliation, the role they play in the business and their own preferences. The
product suite consists of Luna Electronic Agreements, Luna eRelationship Services and the
Luna eRelationship Server.
No. 535, www.ccsmag.com/freeinfo
Jeffrey Nash has been named president of Austin, Texas-based Addressing
Your Needs (AYN). AYN provides a range of database marketing services. Nash was
formerly the chief operating officer of Supportkids.com.
Optima Direct, Inc., a telemarketing management company and part of
Rapp Collins Worldwide, has appointed Tim Searcy to the position of
president. Searcy was previously senior vice president of Transcom USA, Inc.
Broadbase Software, Inc., a provider of e-business analytic solutions,
has announced the appointment of Chuck Bay to president and chief
operating officer. Bay will lead sales, marketing, finance and operations for the company.
He was formerly chief financial officer and general counsel for Reasoning, Inc.
ICT Group has named Paul W. Clough vice president and
general manager of ICT Internet Support Services, the company’s new
business division dedicated to customer service on the Internet. The division focuses on
delivering customer support for e-business sales and service through its E-Solutions
product offering.
eShare Technologies, a provider of unified Web and telephony customer
communication solutions, has announced changes to its executive management team. James
Tito will expand his role to become vice chairman and president. Formerly the
chief executive officer of eShare before its combination with Melita International, Tito
will be responsible for the overall operations of the combined company. William K.
Dumont will serve as executive vice president and general manager for the
Customer Contact Solutions Business Unit, overseeing all sales and operations for that
unit. Greg Riedel, former chief financial officer for eShare Technologies
before the combination, has become the combined company’s chief financial and
administrative officer. Bradley Birnbaum has become the combined
company’s chief technology officer; Neil Toomb will serve as vice
president of sales and business development of the overall organization; Ron
Herman has become vice president of global customer solutions; Diane
Edwards joined the company as its chief information officer; and Scott
Manning has become senior vice president of sales for eShare’s Internet
Solutions Business Unit.
eLoyalty has announced the appointment of Timothy J.
Cunningham to senior vice president, chief financial officer and a member of the
company’s senior management team. His appointment completes the management team
needed for the spin-off of eLoyalty from Technology Solutions Company (TSC).
Teloquent Communications, a provider of virtual call center solutions
for Web and conventional telephone-based customer interaction, has announced the
appointment of Gerald Rush as vice president of finance and
administration and chief financial officer. Rush will be responsible for setting strategic
direction for the finance, management information systems, human resources and customer
administration organizations.
Source One Communications has recently appointed Ken Gary
to director of Client Development. He will be responsible for overseeing all day-to-day
client activities as well as expanding Source One’s marketing and technology sales
efforts.
OAO Technology Solutions has hired John Silling to
lead its newly established Customer Relationship Management Solutions practice. OAO
provides a range of IT solutions and professional services including enterprise
applications development and maintenance, systems and software engineering, large-scale
service delivery centers and networks, distributed systems management and software
solutions for the managed care marketplace.
Marni Ehrlich, former AT&T and IBM executive, has been appointed
chief executive officer of NetSat Express, a subsidiary of Globecomm
Systems Inc. NetSat Express provides satellite-based Internet access services,
digital media distribution services and integrated data, voice and video communications
services.
ThinkLink, an applications service provider offering a bundled suite
of IP-based messaging and voice services, has announced that Stephan DeRodeff,
formerly of Oracle, has joined the company as the senior vice president of engineering. He
will be responsible for all product development activities, including architecture,
product development, systems integration and quality assurance.
Daleen Technologies has announced the addition of Stephen
Wagman as executive vice president of corporate development to its executive
management team. He will be responsible for corporate strategic planning, management of
external growth activities, investor relations and management of the company’s legal
affairs.
BuySellBid.com, a developer of online multimedia classifieds and
auctions, has announced the appointment of Greg Johnson to its board of
directors. Johnson is the chief technology officer of HomeSeekers.com
Vocalis Inc. has announced the appointment of Rudy J. Cadet
as its new vice president of sales and marketing. Cadet will take responsibility for
building the U.S. marketing for Vocalis’ new speech recognition product, SpeechWare,
and also its Internet services, SpeechMail and SpeecHTML.
Walt Nawrocki has been appointed chief executive officer of Intraco
Systems, Inc. Intraco specializes in data and voice systems for large and
mid-sized corporations. Nawrocki, who joins the company after 31 years with IBM, will be
responsible for identifying technology market opportunities and forging strategic
partnerships for the company.
VocalTec Communications, Ltd. named Elon Ganor its
chief executive officer. Ganor, current chairman, has assumed the responsibilities of
Doron Zinger, outgoing president and CEO, who has resigned to pursue other opportunities.
Larry Chaityn has joined Call Processing Solutions as
vice president, marketing and sales. Call Processing Solutions provides a solution to
integrate voice response technology, fax delivery and information delivery through the
Internet to the customer service and technical support call centers of companies.
Younology, Inc. has named Paul MacKay as president
and chief executive officer. Prior to this appointment, MacKay served as vice president of
services and operations with NetCentric Corporation. Additionally, the company has named Gregg
Bjork to senior vice president of engineering and professional services and Cliff
Spitz as vice president of worldwide sales. Younology provides smart
personalization technology and solutions for e-business and consumers.
Interactive Intelligence has announced the appointment of its first
chief financial officer, Michael Tavlin, formerly with Aliant
Communications, Inc. Tavlin will have overall responsibility for corporate financial
operations and played a role in the company’s recent initial public offering.
eFORCE has recently appointed three individuals to its executive
management staff. Alex Sharpe has joined the company as vice president
for the Southeast region; Mark White has accepted the position of vice
president for the Central region; and Dave Winkler has been appointed
vice president of finance and administration
Redi-Direct Acquires SalesBook Systems
Redi-Direct Marketing, Inc., a supplier of sales and marketing technology and service
solutions, has announced that it has acquired SalesBook Systems, a developer of software
systems for sales force automation and customer relationship management. SalesBook
Systems, headquartered in West-brook, Maine, will operate as a division of Windsoft, a
player in the development and support of CRM solutions. The intent of the acquisition is
to enable the combined development resources of Windsoft and SalesBook to help Redi-Direct
move into new CRM solutions, including Palm Pilot and Web-based applications. Through the
acquisition, Redi-Direct hopes to position itself to provide complete solutions to meet
changing sales, marketing and customer support requirements.
TSC Acquires CourseNet Systems
E-business systems integrator Technology Solutions Company (TSC) has announced the
acquisition of CourseNet Systems, a provider of electronic learning solutions, for an
undisclosed amount. TSC will integrate CourseNet into the company’s Knowledge
Manage-ment business unit to help meet the growing demand for software and services that
help companies manage information. CourseNet’s XML-based software allows users to
create and reuse “learning objects” that can be integrated into multiple
training programs with minimal effort. With this software, TSC’s Knowledge Management
suite of tools helps companies author, deliver and administer online training to identify
experts, collaborate in the development of new knowledge and share knowledge with the
organization and the supply chain.
Tulum Technologies And RealTime Systems Announce Merger
Tulum Technologies, Inc. of Oakland, California and RealTime Systems of New
Delhi, India have announced the merger of the two companies. To facilitate the merger, a
new company, RealTime Access, was formed and will have its headquarters at the Tulum
facility in California. Tulum Technologies designs, manufactures and sells a scalable
next-generation pair relief telecommunications access system with xDSL capabilities.
RealTime Systems also designs, manufactures and sells a scalable next-generation pair
relief access product for the telecommunications service provider market.
eVentures Announces Acquisitions
eVentures Group Inc., an Internet venture holding company focused on next-generation
Internet communications businesses, has announced the acquisition of AxisTel
Communications Inc. and stakes in e.Volve Technology Group Inc. and i2v2.com Inc. AxisTel
is a communications company focused on the transmission of packetized voice, video and
data over Internet Protocol and asynchronous transfer mode (ATM) networks. AxisTel markets
its products to international wholesale carriers as well as retail consumers and business
customers. e.Volve is a facilities-based communications company building an international
IP and ATM network capable of compressing voice, video and data transmissions at rates of
up to eight times greater than more conventional methods. I2v2.com develops and markets an
Internet telephony product and Web site called PhoneFree. The PhoneFree software, which
can be downloaded from the company’s Web site, allows users to conduct real-time
duplex voice conversations over the Internet. The software functions with normal
multimedia PC hardware over existing Internet networks. Calls are free, regardless of
their duration and destination. PhoneFree offers additional features such as video
conferencing, teleconferencing, picture and file sharing, voice mail, caller I.D., call
blocking, white boarding and group text chat.
Lucent Realigns Into Four Core Businesses
Lucent Technologies has announced a realignment into four core businesses to better take
advantage of the opportunities in the communications networking marketplace. Service
Provider Networks will be headed by executive vice president and CEO Patricia Russo;
Enterprise Networks will be headed by executive vice president and CEO William
O’Shea; NetCare Professional Services will be led by executive vice president and CEO
John Drew; and Microelectronics and Communications Technologies will be headed by
executive vice president and CEO John Dickson. Russo, O’Shea and Dickson will report
directly to Lucent chairman and CEO Richard McGinn, and Drew will report to O’Shea.
Service Provider Networks will consist of Lucent’s optical networking, switching and
access systems; Enterprise Networks will consist of Lucent’s current business
communications systems and government solutions; NetCare Professional Services will
consist of Lucent’s current professional services business, which recently merged
with newly acquired International Network Services; and Microelectronics and
Communications Technologies will be comprised of current microelectronics business,
Network Products Group, the New Ventures Group and Intellectual Property Division.
Sales Vision Announces Name Change to YOUcentric
Sales Vision, a provider of Web-based relationship management solutions, has changed its
name to YOUcentric. The name change coincides with the release of a new Adapt-To-Order
(ATO) packaging and delivery model and Assembly Line software tool that offers customers
the ability to configure relationship management solutions. YOUcentric provides solutions
that are Web-centric, constituency-based, platform-independent and delivered via an
Adapt-To-Order model.
IBM Coprocessors Added To NIST List
The U.S. government’s National Institute of Standards and Technology (NIST) has added
the IBM S/390 CMOS Cryptographic Coprocessor and the IBM 4758 PCI Cryptographic
Coprocessor to its Cryptographic Modules Validation List. The two IBM security products
were formally recognized at the 22nd National Information System’s Security
Conference awards ceremony in Gaithersburg, Maryland. Both the IBM 4758 PCI Cryptographic
Coprocessor and the S/390 CMOS Cryptographic Coprocessor were awarded a Level 4
certification, the U.S. government’s highest certification for commercial security in
late 1998 and early 1999, respectively. Granted by the U.S. Department of Commerce’s
NIST organization, this security certification is known as the Federal Information
Processing Standard (FIPS) 140-1. FIPS 140-1 certification requires an independent,
accredited laboratory to perform rigorous testing and thorough security evaluations on
behalf of NIST.
Global Telecommunications Action Committee Creates Policy Platform
The Telecommunications Industry Association (TIA) has announced the
establishment of a new global industry group called the Global Telecommuni-cations Action
Committee (GTAC). Composed of executives from trade associations from around the world,
the committee was organized to represent the interests of telecommunications equipment
suppliers. In an effort to coordinate the views of the global telecommunications equipment
industry, 11 trade associations from Europe, North America, Asia, Africa and the Middle
East met in Tokyo in October 1999 at the first meeting of the newly created GTAC. The
group is an offshoot of the World Electronics Forum (WEF), a gathering of three dozen
electronics trade associations from around the world that meet formally once a year to
discuss trends and issues in the global electronics industry. At the WEF meeting in 1998,
it was decided that GTAC would be formed to focus exclusively on consensus issues in the
telecommunications equipment industry.
Mustang.com Announces New Corporate Branding Strategy
Mustang Software, Inc. has changed its name to Mustang.com, Inc. to provide a
new corporate brand with the focus of aligning the company and its e-service platform with
its customers. Supporting the corporate name change is a new product branding effort,
complete with Web site, logo and tagline that help define Mustang.com’s position in
the market. Additionally, the company’s Internet Message center e-mail management
product has been recast as Mustang Message Center.
Davox Secures Siebel Validation For Ensemble Integration With
Siebel 99
Davox Corporation, a developer of customer contact solutions, has announced that Siebel
has validated the integration of Davox’s Ensemble customer contact suite and Siebel
99. The goal of the integration is to increase agent and contact center productivity and
enable more meaningful customer interactions resulting in higher customer satisfaction.
Ensemble is a customer contact solution designed to help organizations optimize the value
of customer interactions. The validated interface links Ensemble’s integrated
inbound, outbound and blended call management, reporting, multimedia and an array of agent
and supervisory tools with Siebel’s family of front-office solutions. The goal of the
integrated offering is to provide both Davox and Siebel customers with an integrated
contact management and front-office solution.
Real Estate Companies And Kleiner Perkins Create
Telecommunications Company
Eight large real estate companies and Kleiner Perkins Caufield and Byers, a venture
capital firm, have announced the formation of a national telecommunications company,
Broadband Office, Inc. The intent of the newly formed company is to bring a new approach
to the introduction and delivery of next-generation telecommunications services to small
and mid-sized corporations by providing high bandwidth voice and data communications
services to a range of tenants in office buildings across the country. Under the terms of
the agreement, a consortium of real estate companies, including CarrAmerica Realty
Corporation, Crescent Real Estate Equities Company, Duke-Weeks Realty Corporation, Equity
Office Properties Trust, Highwoods Properties, Inc., The Hines Organization, Mack-Cali
Realty Corporation and Spieker Properties, Inc., will retain a meaningful ownership stake
in Broadband Office and provide access to their respective office property portfolios to
Broadband Office.
LHS Announces Two International Ventures
LHS Group Inc. has announced the signing of an agreement to provide Globalstar do Brasil
with LHS’ Business Support and Control System (BSCS) and Web Service Center Software.
Globalstar do Brasil will implement BSCS to support its newly offered satellite service in
Brazil. LHS and its global partner Logica will combine their customer care and billing
offerings to provide an integrated and customized billing solution. The Logica and LHS
teams, working out of Logica’s San Francisco solutions center, will integrate and
test all components of the system, manage the implementation through system launch and
provide ongoing maintenance and support. Additionally, LHS has announced the establishment
of a new subsidiary in Italy, LHS Italy S.r.L. LHS Italy is based in Milan and will serve
LHS customers in southern Europe and the Middle East. LHS Italy also opened a
customer-dedicated facility in Rome to support LHS’ client WIND.
Proxima Systems Launches Mystral In Europe
Proxima Systems Ltd. has announced that Mystral, its integrated customer
management and billing software solution, is now available for multiple service operators
in the U.K. and continental Europe. Mystral is built from the ground up using
object-oriented technology to support multiple combinations of telephony, cable and
Internet products and services. It features an open architecture within a flexible,
modular approach that helps enable telecommunications operators to adapt the software to
their current or future business processes, improve customer service and expand business
lines. The software is available in a single internationally localized version with
dynamic support for multiple European languages and currencies, as well as local formats,
laws and regulations.
RMH Teleservices Announces International Expansion
RMH Teleservices, Inc. has announced plans to open a new call center in St. John, New
Brunswick, Canada. The 300-seat call center, dedicated to providing inbound and outbound
services for a large telecommunications company, became fully operational in December,
1999. The new center represents the third facility opened by RMH in Canada this year.
Study Initiated To Research Unified Messaging Market Potential In
Europe
Comverse Network Systems, a division of Comverse Technology, Inc. and a
provider of enhanced services platforms to wireless and wireline service providers, has
commissioned a large independent research company, Infratest Burke InCom of London, to
provide an evaluation of the unified messaging services (UMS) market potential across 10
countries in Europe (U.K., France, Italy, Germany, the Czech Republic, Poland, Belgium,
Holland, Finland and Sweden). One of the key findings is that the potential users are
ready to pay a high price for a basic package such as e-mail, voice mail and fax through a
PC, notification through short message of all e-mail and forward fax to e-mail on a PC.
Fifteen Euro per month ($15.54 U.S. dollars at press time) is the optimum price that most
people are prepared to pay, yet 17.4 percent of respondents would consider buying the same
basic package for up to 50 Euro ($51.81 U.S. dollars). This high revenue potential is
expected to allow network operators to get a return on their investments after one year.
Brazil’s Quatro/A To Implement Lucent’s CentreVu
Lucent Technologies has announced that Quatro/A, a Brazilian telemarketing
company, is the first in Latin America to implement Lucent’s CentreVu Internet
Solutions to use the Internet as a telemarketing channel. With the implementation,
Quatro/A expects to create changes in the telemarketing industry in Brazil and help usher
in new technologies for electronic commerce in that country. CentreVu helps enable
businesses to create high-speed access into their call centers from their Web pages so
customers can transact business on their own terms and time. Businesses can save network
costs and agent time by off-loading basic information requests to the Internet, while
allowing customers easier access to “live” agents when required.
IVRS Group To Distribute Davox Product In Far East
Davox Corporation, a developer of customer contact solutions, has announced
the expansion of its Asia-Pacific market presence as a result of a recently signed
distribution agreement with IVRS (International) Ltd. (IVRS Group) of Hong Kong. The
company, which was previously distributing Davox’s Concerto suite of products only,
will now distribute Davox’s Allbound technology including inbound, outbound and
blended customer contact solutions, throughout mainland China, Hong Kong and Macao. The
enhanced partnership with IVRS is a result of the planned expansion of Davox’s
overseas presence. Channel partners are currently distributing Davox’s complete line
of customer contact solutions in most of the Asia-Pacific region, including Taiwan,
Singapore and Australia, as well as throughout Europe.
Orange Invests In New U.K. Call Center
Hong Kong-based digital mobile telephone operator Orange is slated to open a
new call center in Plymouth, England that is expected to create approximately 1,000 new
call center jobs. The building is slated to open in August 2000 and is part of the
company’s U.K. expansion program. The new center represents an investment of 15
million U.S. dollars and follows an announcement made in August 1999 of the company’s
three new call centers in the northeast of England.�
ebaseOne Corporation To Deliver Hosted Applications On Sun
ebaseOne Corporation, a player in the application service provider (ASP) market for small
and medium-sized businesses, has announced the ability to deliver an ASP solution hosted
on the Sun Microsystems platform to ebaseOne’s customers for a flat monthly fee.
Additionally, ebaseOne has entered Sun’s ServiceProvider.com program and will be a
participant in the newly formed SunTone Architectural Council. The two companies will
pursue co-marketing activities targeted at the small and medium-sized business market and
will maintain a close relationship between their respective sales and technical support
staffs. Co-marketing activities will include lead sharing, joint advertising, co-sponsored
seminars highlighting customer success stories, trade shows and conferences. ebaseOne will
have access to Sun’s technical assistance as it brings new solutions into the
marketplace for hosted applications.
RING! And Micrologica Form Partnership
RING! Telekom Vertriebs GmbH, German subsidiary of RING!ROSA Products N.V., a
Netherlands-based communications company, and Micrologica AG, a player in the area of CTI
and call/communications centers, have formed a long-term strategic business relationship.
The partnership will be both technically and marketing oriented and is targeted to enhance
both application development and joint marketing efforts. RING! and Micrologica recently
developed a special interface for Micrologica’s core product, the Micrologica
Communication Centre (MCC), based on RING!IMPACT (RING!’s rapid application
development tool.) RING!IMPACT was designed to reduce the time of translating an idea for
a computer-telephony application into a successful product. In the first stage of the
partnership, both parties will strive to improve the efficiency of the MCC by adding
high-value features. Additionally, both partners plan to develop new applications and
introduce joint marketing campaigns.
ClientXchange And Carleton Corporation Partner To Offer Solution
ClientXchange, a client relationship management software provider to the
financial services industry, and Carleton Corporation, which provides customer data
management solutions, have agreed to partner to offer an end-to-end client relationship
management solution for financial firms. The partnership between the two companies has
been designed to address the client, portfolio and marketing needs of brokerage firms,
banks and institutional investment companies. As more financial services firms take their
business online, it is hoped that ClientXchange’s Front-Office Solutions product and
Carleton’s Pure View product will help enable better client retention and customer
service. ClientXchange Front Office Solutions is a multitier application that helps enable
automated account transfer, individual and enterprisewide profitability analysis and broad
scale accessibility through its open architecture. Carleton’s Pure View combines data
transformation, integration and cleansing capabilities across data sources and diverse
systems for deliver to decision support systems and front-office applications.
Harte-Hanks And eGain Form Strategic Alliance
Harte-Hanks, Inc. and eGain Communications Corp. have announced an alliance
which establishes eGain as the provider of inbound e-mail marketing technology to
Harte-Hanks. Harte-Hanks will incorporate a Harte-Hanks branded version of eGain’s
hosted solutions as the backbone of Harte-Hanks inbound e-mail routing and response
management services. The agreement is aimed to enhance Harte-Hanks’ ability to
design, develop, implement and deploy scalable, robust online customer support. The
support can be integrated with existing call center programs and used as a support module
for online e-commerce, customer service and lead generation initiatives. The new solution
complements Harte-Hanks response management facilities and Web-generated transaction
processing services, giving clients the ability to provide online users with multiple
Web-based interactive options for locating product information and customer support,
including inbound e-mail, live chat support and FAQ/knowledge base optimization.
Servicesoft Announces Product Integration With HP OpenView
Servicesoft Technologies, Inc., a provider of Internet customer service
solutions, has announced an agreement with Hewlett-Packard to integrate HP OpenView
Service Desk with Servicesoft’s Knowledge Builder and Web Advisor to create a
customer-oriented support management system. The integration will enable HP OpenView
Service Desk users to find the answers to reported problems within the Knowledge
Builder’s knowledge base, and end users to serve themselves using the Web Advisor.
Web Advisor and Knowledge Builder are the key components of Servicesoft eCenter suite, an
e-service solution for knowledge-driven self-service, e-mail management and live
collaboration. Depending on an organization’s needs, companies can deploy the
integrated Servicesoft eCenter solution or stage the deployment, beginning with
self-service (Web Advisor) as the first stage, moving to e-mail management (E-mailContact)
and live collaboration (LiveContact) for the final stage.
Software Consulting Group Forms Alliance With Siebel Systems
Software Consulting Group (SCG), an information technology solutions provider, and Siebel
Systems, Inc. have formed a strategic alliance to expand the integration of sales,
marketing and customer service solutions into the utilities marketplace. The combination
of Siebel’s product Siebel Energy 99.5, which is designed to address the customer
management needs of utilities and energy service providers, with SCG’s integration
and business process experience in the utilities marketplace, will offer utilities clients
an automated solution to managing customer relationships. In addition to working with
Siebel Systems, SCG is a FileNET Alliance Partner and sees the value in combining its
offerings in imaging and integrated document management with the marketing, sales and
customer care solutions provided by Siebel Energy 99.5.
Tivoli Systems Announces Strategic Partnerships
Tivoli Systems Inc., which provides scalable and cross-platform IT management solutions,
has announced strategic partnerships with Applied Digital Access (ADA), CrossKeys Systems
Corporation, Newbridge Networks Corporation, Open Networks Engineering (ONE) and TTI
Telecom Ltd. as part of the Tivoli Net Generation initiative. The Net Generation
initiative is a portfolio of solutions, services and partnerships to support the
technology management needs of service providers deploying managed services,
next-generation networks and pervasive devices. ADA’s carrier OSS expertise and
product suite will enable Tivoli to address the process automation needs of integrated
service providers. CrossKeys is a software developer of solutions for service providers to
address service providers’ demands for large scale, multi-technology, multi-vendor
network and service and performance management. Newbridge’s ability to manage service
delivery across multiple network domains is being brought into partnership with Tivoli to
expand functional capabilities, integration with back-office systems and range of network
domains that can be managed by their product. Tivoli’s partnership with ONE addresses
the voice and IP issues confronting today’s service providers. Tivoli and TTI
Telecom, a supplier of integrated management software products and services for the
telecommunications industry, have signed a worldwide agreement enabling Tivoli to market
TTI products to the service provider market.
ICT Group Announces Strategic Alliance With Anytime Access
ICT Group, Inc. has announced the signing of a strategic alliance agreement
with AnyTime Access, Inc., which specializes in loan underwriting and decisioning programs
for the financial services, retail and e-commerce markets. Through the partnership with
AnyTime Access, ICT Group plans to offer complete telesolutions services to its financial
services and lending clients, from inbound and outbound call handling to loan application
processing and decisioning services. Borrowers are screened by ICT Group customer sales
and service representatives before their voice and loan application data are
electronically transferred to an AnyTime Access loan officer. The loan officer in turn
completes the application, accesses credit information from a third-party bureau,
underwrites the loan and communicates the final decision to the borrower, all in a single
phone call.
Hello Direct To Be The Telecom Product Provider For Go2Net’s
HyperMart
Hello Direct, a developer and direct marketer of desktop telephony products, and Go2Net, a
network of branded, technology- and community-driven Web sites, have announced an alliance
in which Hello Direct will be the exclusive provider of telecommunications products in
Go2Net’s recently launched HyperMart Small Business Center. Hello Direct, with its
acquisition of PhoneZone.com earlier this year, has developed an Internet-based
buyer’s guide and online marketplace for telecommunications products and services.
The Hello Direct offering was designed to provide a combination of tutorials, product
reviews, product comparisons and search tools that small businesses and individual
customers can use to locate, compare and buy a range of telecommunications solutions.
IMR Joins Pivotal Business-To-Business Syndicate
IMR, an information asset management company, has announced that its product, Alchemy Web
Server, will be made available through Pivotal Corporation’s new Pivotal
eRelationship 2 eBusiness Relationship Management (eBRM) solution. Joining the Pivotal B2B
Syndicate enables IMR to integrate Alchemy Information Asset Management repository content
through the Pivotal eRelationship 2 Web solution. This will enable personalized views of
information resources stored in both enterprise databases and Alchemy databases to be
available over the Web. Alchemy Web Server was designed to enable Web browser-based query,
retrieval and viewing of files in Alchemy’s databases. IMR developed an object
database architecture to integrate full-text indexes and metadata for accessing
information in more than 250 file types. Pivotal’s eRelationship2 was designed as a
business-to-business Web solution to help increase revenue by enhancing relationships with
customers and business partners and conducting personalized online commerce. The solution
pairs Pivotal’s eRelationship CommerceServer and the eRelationship SmartPortal with
Pivotal’s customer relationship management applications to establish an all-Web
portal for e-business relationship management.
OAN Services Integrates BillSoft’s EZTax Product Into Its
Platform
OAN Services, Inc., a provider of specialized billing, collections and
related services for the telecommunications industry, has announced the integration of
BillSoft Incorporated’s EZTax taxation product into OAN’s convergent billing and
customer care platform. The new alliance is intended to further OAN’s plan to build a
portfolio of partnerships that provide OAN’s customers with a greater array of
services. BillSoft’s EZTax processes tax rates for local and long-distance calls,
calling card services, debit card services and Internet usage. EZTax includes electronic
interfaces to Atlantax and State Tax Resource Group for compliance filing, and for reports
that help enable client filing.
Rockwell Electronic Commerce Announces Multiple Expansions
Rockwell Electronic Commerce has announced the opening of five new sales offices. In
addition to five existing locations, Rockwell EC’s new international offices include
D�sseldorf, Germany; Johannesburg, South Africa; Hong Kong, China; and Montreal, Canada.
Domestically, Rockwell Electronic Commerce opened a sales office in San Francisco,
bringing the number of locations worldwide to 16. Through its global distribution
partners, Rockwell EC also entered markets in New Zealand, South Korea, Singapore, China,
Turkey and Brazil.
PeopleSupport.com Expands To The Silicon Valley
PeopleSupport.com, a provider of customer support solutions, has announced the opening of
its office in the heart of Silicon Valley. With the addition of the Cupertino location,
the company will be able to provide better local support for its existing and new clients
in Northern California. The office also gives the company a base to extend alliances and
develop relationships with Internet and technology companies throughout the Silicon
Valley.
TeleServices Direct Opens Indiana Call Center
TeleServices Direct, a provider of outsourced telemarketing solutions, opened
its fourth center in October 1999, this one located in Lafayette, Indiana. The new center
will initially have 100 stations, which brings the company’s total capacity to 350
stations. The center will also feature inbound/outbound call blending capabilities.
Occupying 10,300 square feet, the new center has an EIS computer system, which aids
TeleServices Direct in maximizing its telemarketing efficiency.
ICT Group Forms Internet Support Services Division
ICT Group, Inc. has announced the formation of ICT Internet Support Services, its new
business division dedicated to providing integrated e-solutions to Web-based and
Web-enhanced brick-and-mortar retailers and service companies. The division was created in
response to the growing need for e-commerce companies to provide improved customer sales
and service support on the Internet. The company’s e-solutions offerings will include
ICT NET2TEL.com, a Web-enabled call center technology providing simultaneous voice and
data interface; e-mail processing; traditional inbound telephone support; and automated
fax and white mail processing.
World Telecom Labs Opens New York Office
World Telecom Labs (WTL) has announced the launch of a New York office to
market its carrier-grade telecom switching system throughout the United States. WTL’s
INX product is an intelligent switch which combines TDM with voice over Internet Protocol.
WTL designs and manufactures computer-telephony switching systems for telecommunications
carriers and ISPs. Additionally, Alexandre Brown has been appointed CEO of World Telecom
Labs North America.
TeleNet Marketing Solutions Launches Marketing Communication
Center
TeleNet Marketing Solutions, LLC has announced the opening of its Integrated
Communication Center in Athens, Georgia. The company provides traditional teleservices
combined with Web marketing, interactive Internet services, online demonstrations and
relational database management. The new 5,000-square foot communication center features
automated workstations and allows marketing communication specialists to provide
information to prospects and customers in multiple forms using six different media.
infoUSA.com To Offer Domain Name Registrations
infoUSA.com, a provider of proprietary business and consumer databases and
Internet white and yellow page directory services, has announced that it has filed an
application with ICAAN, the nonprofit organization in charge of overseeing the
Internet’s name and address system, to offer domain name registrations. By offering
one-stop domain name registration, Web site creation and free private-label directory
services from its Web site, the company intends to increase its e-commerce revenue and
generate more traffic to its site.
pc-plus INFORMATIK AG Announces Expansion
pc-plus INFORMATIK AG has announced its expansion with its newest office in
Paris, France. The office in the Parisian district La D�fense opened in October 1999 and
is headed by Michel Martineau. |
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