Welcome to TMCnet.com
TMC Launches New Web Sites: Cable WiMAX  |  Satellite  |  Robotics  |  IT | IVR |   ITEXPO West begins in:   Register Now!
Columnists:
E-mail this page to a friend Order reprints online Print this page Bookmark this page Free magazines Free newsletters RSS-XML alerts

June 17, 2008

Report: IT Service Management, E-mail Most Popular On-demand Business Apps

By David Sims, TMCnet Contributing Editor

According to a survey conducted by Vettro, a vendor of mobile on-demand business applications, companies are continuing to use mobile devices for more than just e-mail.
 
The survey found that concern over data security is "the number one hindrance" to adoption of mobile applications across an enterprise. The survey, conducted at the recent Wireless Enterprise Symposium in Orlando, found that IT service management was a frequently-mentioned mobile application companies are considering deploying beyond e-mail.
 
The survey also found that most — 50 percent — of enterprises have deployed, or are considering deploying, IT service management applications. Sales force automation is one of the top three mobile applications companies are considering for deployment, and after e-mail, mobile field service is the mobile application most deployed by enterprises
 
"Enterprises are beginning to realize that using mobile computing just for e-mail is actually a disadvantage," said Matt Finkelstein, Vettro's VP of product management.
 
Vettro surveyed 50 mobile enterprise users to find out how companies are currently using mobile applications, and what their future plans are. Vettro offers a suite of mobile applications for field service, IT service management, pickup and delivery, and CRM.
 
In March Vettro announced the appointment of two new senior vice presidents: George Moser will lead worldwide field operations and Tom Erdman will oversee worldwide marketing.
 
George Moser brings more than twenty years experience to Vettro, having served in senior management positions in high-growth companies and emerging start-ups. Prior to joining Vettro, he served as Vice President of North American Sales for SPSS (News - Alert), a vendor of predictive analytics software and products.
 
In his new role, Moser will be responsible for driving the strategic growth and direction of Vettro's field sales initiatives and the entire sales organization -- including global sales, pre-sales, and general sales operations.
 
Tom Erdman joins Vettro from AT&T (News - Alert), where he served as Vice President of the Corporate Markets organization. He's held sales and marketing leadership positions at a number of large carriers over the past 20 years including MCI and British Telecom. At Vettro Erdman will be responsible for the company's global marketing strategy.
 
Early this year New York-based Vettro announced that its Vettro 360 for ITSM will support HP Service Manager 7.0.
 
Company officials say new features from the Vettro product will let IT support departments "respond to more incidents per day, improve SLAs and adhere more closely with ITIL best practice."
 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).

 


E-mail this page to a friend Order reprints online Print this page Bookmark this page Free magazines Free newsletters RSS-XML alerts
  2008 TMC Labs Innovation Award Winners Announced Presented By INTERNET TELEPHONY Magazine
  White Paper Library Re-Launched On TMCnet
  Introducing the 2008 IPTV Excellence Award Presented by INTERNET TELEPHONY Magazine
  TMCnet Welcomes New Columnist Peter Brockmann
  INTERNET TELEPHONY Conference & EXPO West 2008 Exhibit Hall Nearing Capacity for Fall Event
  Customer Interaction Solutions Announces 2008 IP Contact Center Technology Pioneer Award Winners
  Customer Interaction Solutions Magazine Names Brendan B. Read Senior Contributing Editor
  TMC Schedules Internet Telephony Conference & Expo West 2008
  PIKA Technologies Launches Telephony Hardware Community on TMCnet
  Announcing the 2007 Product of the Year Award Winners Presented by Communications Solutions
  Last Call for Speech Technology Excellence Award Entries
  TMC Schedules Internet Telephony Conference & Expo West 2008
  TMCnet Welcomes New Columnist Matt Bancroft
  TMC Launches WiMAXtoday.TMCnet.com
  2008 TMC Labs Innovation Award Winners Announced by Unified Communications Magazine
  TMCnet Welcomes Rick Bye as Newest Columnist
  TMC Names Best of Show Winners of INTERNET TELEPHONY Conference & EXPO East 2008
  Interactive Intelligence Receives Record Page Views on Highest Trafficked Contact Center Site on the Web




TMC's Customized Keymail Alert and RSS Service Usage Instructions
 To receive daily e-mail alerts and RSS URLs of stories posted on TMCnet.com, please enter keyword terms to match and your e-mail address.  
Keyword 1:
Keyword 2:
Keyword 3:
 
E-mail Address:

Search terms are case-insensitive.

Enclose in double-quotes for exact phrase match.

No password necessary!

Latest TMCnet Headlines

Latest Company News
Subscribe FREE to all of TMC's monthly magazines. Click here now.
TMC LOGO
Technology Marketing Corporation,
One Technology Plaza, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326
General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com.
About   Contact  Advertise
Technology Marketing Corp. 1997-2008 Copyright. Privacy Policy Sitemap
Advanced